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thenortongroup.co.uk

Norton Group

http://thenortongroup.co.uk/clients/coles.html

Fly Buys was launched in 1994 and it was in need of a serious overhaul. Progress in marketing information technology meant that valuable consumer data had already been collected, like customer history. This could be used for extrapolation and forecasting to offer generous – and attainable – rewards, revitalising Coles’ customer base. For more information email engage@thenortongroup.co.uk. Web site by Design spark.

thenortongroup.co.uk

Norton Group

http://thenortongroup.co.uk/clients/rwe.html

Before Thames Water was spun off in 2006, RWE operated a Shared Services unit for the whole group. As Shared Services was split up, new business units were established each with their own culture and needing their own identity. The Norton Group has managed and facilitated more than 30 events for npower, Thames Water and RWE Trading since 2004. Within Shared Services we have delivered leadership development training and coaching as well as internal communications consultancy and project management. RWE ha...

thenortongroup.co.uk

Norton Group

http://thenortongroup.co.uk/clients/caf.html

The Charities Aid Foundation (CAF) employs 400 people who distribute c£300m to charities across six continents. CAF manages £2.2bn of funds and provides financial services to 20,000 charities and 80,000 individuals. The newly formed Executive Management Group (EMG) saw the need, and an opportunity, for CAF to carry out a strategy review that would create a new purpose and position for the organisation. For any strategic plan to succeed Norton strongly believes in engaging the whole organisation with the ...

thenortongroup.co.uk

Norton Group

http://thenortongroup.co.uk/clients/thames_water.html

Ldquo;Getting it right, first time.”. Norton’s first step was to find out what stakeholders thought, inside and outside the HRSC. We set up a series of interviews to uncover the real problems so that we could come up with genuine solutions. What we found was that KPIs were designed to measure volume handling, without any meaningful quality measures in place. So we worked with the HRSC’s people to:. Create new opportunities for the business to engage with its customers. The quality initiative was launched...

thenortongroup.co.uk

Norton Group

http://thenortongroup.co.uk/ethos.html

No one wants a consultant for life. At The Norton Group we are in the business of delivering something tangible – in a specified timeframe and with a measurable benefit, so you know we’ve done a good job for you. The Norton Group brings to the table senior managerial experience at Sainsbury’s, the Financial Times and Nat West. What do we have in common? We are all passionate about what makes people tick – and what keeps customers coming back. Do we sound like an organisation you can work with?

thenortongroup.co.uk

Norton Group

http://thenortongroup.co.uk/case_studies.html

To read about actual clients and projects we have worked on, select the logos on the right. They’re real case studies with quotes from real people. We have other case study material available that we don’t publish in the public area of our site. If you would like to find out more about any of these case studies or our other work, please contact us. For more information email engage@thenortongroup.co.uk. Web site by Design spark.

thenortongroup.co.uk

Norton Group

http://thenortongroup.co.uk/our_clients.html

Our combination of customer, organisational development, marketing and strategy expertise makes us a uniquely strong, flexible and professional organisation, which is why we have already worked for clients such as:. Catalina Marketing Corporation (Japan). In fact we've worked with clients on projects across sectors such as:. The scope of our work has included surveying 39,000 global employees, training over 13,000 frontline staff to working with board members on strategic issues. How can we help you?

thenortongroup.co.uk

Norton Group

http://thenortongroup.co.uk/engaging_your_people.html

We like to think we’re unique. We’ve worked within some extremely large and complex organisations, getting to know thousands of people on a face to face basis, convincing each of them that their roles are not just relevant, they are crucial for their company’s success. But as we’ve also worked on equally challenging customer insight and loyalty programmes, we will always make sure that your people initiatives go down well when viewed from outside your own four walls. Web site by Design spark.