devonhillassociates.us
admin |
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Mystery Patients Go Undercover. March 2, 2016. In today’s world of Facebook, Yelp, online communities, forums and rating websites, there are plenty of opportunities for patients to communicate their complaints and opinions publicly about their medical experiences both good and bad. Yet, for the most part, … Continue reading →. HCAHPS and Patient Satisfaction. February 9, 2015. HCAHPS and Patient Satisfaction. Unlocking the Patient Experience: Mystery Shopping or Ethnography? October 2, 2014. June 3, 2014.
devonhillassociates.us
Mystery Shopping |
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Category Archives: Mystery Shopping. Mystery Patients Go Undercover. March 2, 2016. In today’s world of Facebook, Yelp, online communities, forums and rating websites, there are plenty of opportunities for patients to communicate their complaints and opinions publicly about their medical experiences both good and bad. Yet, for the most part, … Continue reading →. HCAHPS and Patient Satisfaction. February 9, 2015. HCAHPS and Patient Satisfaction. October 2, 2014. June 3, 2014. In the September 2013 issue ...
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operations |
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Mystery Patients Lend Eye Opening Insight into Healthcare Operations. March 3, 2014. In the January 2, 2014 Hospital Impact blog, Jason A. Wolf, president of the Beryl Institute suggested that finding the greatest opportunities for excellence and improvement in the patient experience comes back to a willingness to constantly ask questions, try … Continue reading →. HCAHPS and Patient Satisfaction. Evaluating hospital customer service. The purpose of Barbara's Blog. Mystery Patients Go Undercover.
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mystery patients |
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Tag Archives: mystery patients. Mystery Patients Go Undercover. March 2, 2016. In today’s world of Facebook, Yelp, online communities, forums and rating websites, there are plenty of opportunities for patients to communicate their complaints and opinions publicly about their medical experiences both good and bad. Yet, for the most part, … Continue reading →. HCAHPS and Patient Satisfaction. Positive Inpatient Experiences are Nice AND Necessary. January 16, 2013. HCAHPS and Patient Satisfaction. Unlocking...
devonhillassociates.us
Customer Service |
http://devonhillassociates.us/category/healthcare-hospitals-clinics/customer-service
Category Archives: Customer Service. Mystery Patients Lend Eye Opening Insight into Healthcare Operations. March 3, 2014. In the January 2, 2014 Hospital Impact blog, Jason A. Wolf, president of the Beryl Institute suggested that finding the greatest opportunities for excellence and improvement in the patient experience comes back to a willingness to constantly ask questions, try … Continue reading →. HCAHPS and Patient Satisfaction. Evaluating hospital customer service. November 13, 2013. August 27, 2012.
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Mystery Patients Lend Eye Opening Insight into Healthcare Operations |
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How Transparent Are Your Prices? A Top 2014 Healthcare Industry Issue. A Different View: When Doctors Become Patients →. Mystery Patients Lend Eye Opening Insight into Healthcare Operations. March 3, 2014. In the January 2, 2014 Hospital Impact. Blog, Jason A. Wolf, president of the Beryl Institute. Suggested that finding the greatest opportunities for excellence and improvement in the patient experience comes back to a willingness to constantly ask questions, try new things. The mystery shopping report.
devonhillassociates.us
Mystery Patients Go Undercover |
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Mystery Patients Go Undercover. March 2, 2016. In today’s world of Facebook, Yelp, online communities, forums and rating websites, there are plenty of opportunities for patients to communicate their complaints and opinions publicly about their medical experiences both good and bad. Yet, for the most part, patients tend to reserve their feedback for family and friends, unless specifically asked. Barriers such as…. Public website criteria for critiques. Faced at home with this stressful situation, the natu...
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A Different View: When Doctors Become Patients |
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Mystery Patients Lend Eye Opening Insight into Healthcare Operations. Unlocking the Patient Experience: Mystery Shopping or Ethnography? A Different View: When Doctors Become Patients. June 3, 2014. In the September 2013 issue of the Allegheny Medical Society Bulletin. Dr Fred Rubin provides a first-hand account. I had a similar opportunity when my husband, a physician, needed emergency care last fall. My background as a hospital executive and a medical mystery shopper enabled me to see instances wor...
devonhillassociates.us
healthcare mystery shopping |
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Tag Archives: healthcare mystery shopping. Mystery Patients Go Undercover. March 2, 2016. In today’s world of Facebook, Yelp, online communities, forums and rating websites, there are plenty of opportunities for patients to communicate their complaints and opinions publicly about their medical experiences both good and bad. Yet, for the most part, … Continue reading →. HCAHPS and Patient Satisfaction. February 9, 2015. HCAHPS and Patient Satisfaction. October 2, 2014. June 3, 2014. In the September 2013 ...
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Unlocking the Patient Experience: Mystery Shopping or Ethnography? |
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A Different View: When Doctors Become Patients. Unlocking the Patient Experience: Mystery Shopping or Ethnography? October 2, 2014. The research methods that produce the richest insight. Into patient satisfaction and the patient experience tend to be qualitative e.g. Mystery shopping, ethnographic studies. Powerful insights and actionable information emerge. Which Technique Should We Use? Ethnographic studies depend on one or more observations and interviews conducted by DHA consultants. Ethnography ...