cx-journey.com
CX Journey™: March 2015
http://www.cx-journey.com/2015_03_01_archive.html
DECIDE DISCOVER DO DELIVER DELIGHT And do it all over again! Tuesday, March 31, 2015. What's the Meaning of All of This Employee Lingo? Confused by some of the employee experience lingo you're hearing? A couple weeks ago, I participated in a webinar. With Kyle Antcliff of Intradiem. We talked about the employee experience, employee journey mapping, and solutions that drive or impact workforce efficiency. Let's start with Employee Experience. I define it as:. Engaged workers stand apart from their not-eng...
ceoafterlife.com
50 Shades of Decay | In the CEO Afterlife
http://www.ceoafterlife.com/uncategorized/50-shades-of-decay
In the CEO Afterlife. 50 Shades of Decay. Bull; March 7, 2015 • Human Resources. Bull; 1 Comment. So here is your 50 Shades of Corporate Decay ‘watch’ list. 2 Lack of vision. 3 High employee turnover. 4 No matter the profit, sales are falling. 6 Cash flow in decline. 7 Office doors, once open, are closed. 8 Loss of respect up, down and sideways. 9 Frenzied work environment, but nothing gets done. 10 Gossip has gone viral. 11 More silos emerging. 12 High stress and anxiety — at all levels. 41 Minor perks ...
ceoafterlife.com
Who Makes Resolutions Come True? YOU | In the CEO Afterlife
http://www.ceoafterlife.com/uncategorized/who-makes-resolutions-come-true-you
In the CEO Afterlife. Who Makes Resolutions Come True? Bull; December 27, 2015 • Branding. Bull; 0 Comments. The approaching New Year invites the contemplation of resolutions. Before setting goals and objectives for your personal life and your professional life, I suggest you consider a fundamental question. What’s holding you back? Now, its fair to say that I know nothing of your personal life, but I do know a thing or two about business life, having lived there more years than I care to remember. Play ...
ceoafterlife.com
Board of Directors Resolution: Pay Attention to Culture | In the CEO Afterlife
http://www.ceoafterlife.com/uncategorized/board-of-directors-resolution-pay-attention-to-culture
In the CEO Afterlife. Board of Directors Resolution: Pay Attention to Culture. Bull; February 20, 2015 • Branding. Bull; 0 Comments. During my tenure as a CEO, my Board of Directors never posed questions pertaining to corporate culture. I wasn’t surprised in the least. Jacobs Suchard Directors expected me to run their North American operation as an entrepreneurial enterprise, and as long as the returns were favorable, they assumed I was doing just that. Boards Pay Attention to Shareholder Value. That is ...
ceoafterlife.com
What Connects Coca-Cola, Lego, In-N-Out, Intuit, and Nike? Focus. | In the CEO Afterlife
http://www.ceoafterlife.com/marketing/what-connects-coca-cola-lego-in-n-out-intuit-and-nike-focus
In the CEO Afterlife. What Connects Coca-Cola, Lego, In-N-Out, Intuit, and Nike? Bull; March 18, 2015 • Branding. Bull; 1 Comment. Doing less, better applies to both large and small companies. These 5 practice focus very well. Blasphemy. Now for the kicker. Despite the limited product line that doesn’t even include a chicken burger, In-N-Out’s sales per outlet rivals those of Macdonald’s. For more on focus and sacrifice check out my new book, Do Less Better. Did you like this? May 5, 2015 at 7:01 am.
ceoafterlife.com
How to Thrive Against Giants | In the CEO Afterlife
http://www.ceoafterlife.com/marketing/how-to-thrive-against-giants
In the CEO Afterlife. How to Thrive Against Giants. Bull; February 4, 2015 • Branding. Bull; 0 Comments. When you know that your company will never be the low-cost producer nor will it ever have enough cash to outspend the big cat, there’s no choice but to find other ways to skin that cat. Thousands of small to medium sized businesses are successfully doing this. How? You ask. The answer lies within those factors that do not require fat bank accounts. There are far more than you think. For example, enjoy...
ceoafterlife.com
Why Complexity Sucks | In the CEO Afterlife
http://www.ceoafterlife.com/marketing/complexity-sucks
In the CEO Afterlife. Bull; December 18, 2014 • Branding. Bull; 1 Comment. Complexity is in the eye of the beholder. To me, astrophysics is a complex discipline; to Stephen Hawking it is not. People engaged in complex situations fall into two categories: those who accept complexity as a fact of life and work with it, and those who fight it every inch of the way. I’m in that later camp. So what are you going to do about it? I’m suggesting that you ‘do less, better.’ This strategy requires sacrifice...
ceoafterlife.com
Kraft-Heinz Merger. Déjà Vu all over Again. | In the CEO Afterlife
http://www.ceoafterlife.com/marketing/another-kraft-merger-another-tiring-rationale
In the CEO Afterlife. Kraft-Heinz Merger. Déjà Vu all over Again. Bull; March 26, 2015 • Branding. Bull; 0 Comments. Kraft is a rather interesting case in shareholder value. For years management has failed to generate organic growth. So they’ve chosen the easier growth route of acquisitions, mergers, divestments, and more mergers. And through it all, shareholders have been rewarded with lucrative stock gains. The Strategic Health of Kraft Brands Remain Tenuous. Do Less Better: The Power of Strategic Sacr...
ceoafterlife.com
How to Cut Corporate Complexity and Chaos | In the CEO Afterlife
http://www.ceoafterlife.com/marketing/want-to-cut-complexity-kill-your-darlings
In the CEO Afterlife. How to Cut Corporate Complexity and Chaos. Bull; November 2, 2015 • Branding. Bull; 1 Comment. There are plenty of generic strategic choices to drive a business forward. A host of CEOs strive for scale economies by trying to ‘. Do more with less. 8217; usually meaning fewer employees. Optimists favor ‘. Doing more with more. The strategy I’ve grown to love and count on over a 45-year career is. Do less, better. Specialists beat generalists always have, always will. Dump all of those...
SOCIAL ENGAGEMENT