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Newer posts →. July 12, 2015. The vehicle was ready for pickup freshly washed at the agreed upon time. Her exact words to me were,. Dad, I hope that they are in business for as long as I own a car. At her age, hopefully that will be quite some time. You may be asking yourself what does any of this have to do with me or my flooring business? How is getting a vehicle repaired similar to having flooring installed? She is working a full-time job while going to school. Her time is valuable to her. In ...All o...
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Customer Service |
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Category Archives: Customer Service. IT’S THE MESSENGER, NOT THE MESSAGE, THAT MATTERS MOST. October 3, 2016. It’s a reality that most local, independent businesses are constantly being pressured by large mass merchants. It matters not if you’re selling toothpaste or televisions, some large firm is bound to have a bigger, faster, cheaper version that they are … Continue reading →. Comments Off on IT’S THE MESSENGER, NOT THE MESSAGE, THAT MATTERS MOST. A Great Way to Shop. February 22, 2016. July 12, 2015.
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Uncategorized |
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BBB Inquiries: A List You Don’t Want to Be On. July 11, 2016. The flooring industry has long been viewed somewhat suspiciously by the buying public. Frankly, I believe this dubious viewpoint has been deserved. I served on the Northeast Kansas Better Business Bureau board of directors for many years and each year … Continue reading →. Comments Off on BBB Inquiries: A List You Don’t Want to Be On. CURRENT VERSE SAME AS THE FIRST! May 25, 2016. Comments Off on CURRENT VERSE SAME AS THE FIRST! Made is the USA.
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Give Your Message Time to be Heard |
http://blog.wfca-pro.org/give-your-message-time-to-be-heard
Made is the USA. Next Post →. Give Your Message Time to be Heard. December 4, 2014. In the ninth installment of this 1 minute video series, Tom discusses advertising Click here to watch…. This entry was posted in Uncategorized. Made is the USA. Next Post →. IT’S THE MESSENGER, NOT THE MESSAGE, THAT MATTERS MOST. BBB Inquiries: A List You Don’t Want to Be On. CURRENT VERSE SAME AS THE FIRST! Putting the Pride Back in to Installation. A POOR PLACE TO SAVE MONEY. Tony Caruso, CFE. On CROSSING THE GOAL LINE.
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Creating a Welcome Arrival |
http://blog.wfca-pro.org/creating-a-welcome-arrival
Managing Installers First Impressions →. Creating a Welcome Arrival. July 12, 2015. Whether you’re an installer, estimator or inspector, I would bet that you’d agree that your day is both more enjoyable and productive when you can quickly develop a good working relationship with a client. Do you want the customer that you have an in-home appointment with to think good thoughts about you before you even arrive at her home? Because it will set a positive tone for your arrival. Do not confuse this courtesy ...
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Managing Installers First Impressions |
http://blog.wfca-pro.org/managing-installers-first-impressions
Creating a Welcome Arrival. Slowing Down to Go Faster →. Managing Installers First Impressions. July 12, 2015. There will have been several impressions made before the installer actually arrives at the jobsite. If the customer’s goods were custom ordered, was the customer kept aware of the expected delivery dates? Did the store proactively call to schedule the installation, or was this task left to the customer? Was the installation scheduled at a time that was most convenient to her, or the installer?
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An Unexpected Treat |
http://blog.wfca-pro.org/an-unexpected-treat
Installers – Part II). Creating a Welcome Arrival →. July 12, 2015. The vehicle was ready for pickup freshly washed at the agreed upon time. Her exact words to me were,. Dad, I hope that they are in business for as long as I own a car. At her age, hopefully that will be quite some time. You may be asking yourself what does any of this have to do with me or my flooring business? How is getting a vehicle repaired similar to having flooring installed? She is working a full-time job while going to school....
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PLEASE… NO SURPRISES! (Salesperson -Part I) |
http://blog.wfca-pro.org/please-no-surprises-salesperson-part-i
Begin With the End in Mind. Installers – Part II) →. July 12, 2015. SELL THE CORRECT PRODUCT. ALWAYS COMPLETE A PRE-INSTALLATION CHECKLIST WITH YOUR CUSTOMER. It will take less than five minutes total, if you are prepared, to avoid potential disappointments with your customer. Would you rather spend a like amount of time on the phone with her later explaining why the results aren’t as she expected? Remember customers hate surprises! MAKE SURE THAT THE CUSTOMER HAS REALISTIC EXPECTATIONS. When an installa...
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admin |
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December 15, 2014. In the tenth installment of this 1 minute video series, Tom discusses making a friend…and a sale. Click here to watch…. Give Your Message Time to be Heard. December 4, 2014. In the ninth installment of this 1 minute video series, Tom discusses advertising Click here to watch…. Comments Off on Give Your Message Time to be Heard. Made is the USA. November 12, 2014. Comments Off on Made is the USA. September 22, 2014. Comments Off on Distinguishing Touches. Don’t Give Away the Recipe.
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