DRTA.ORG.UK

philrogers.me

When Transparency Is Another Smokescreen

http://philrogers.me/1028a

When Transparency Is Another Smokescreen. Those transparent performance targets? This week we’ll publish our customer magazine, with performance targets, and actual performance by line of route, so much more granular information as opposed to a target for Southeastern overall. Today Mike Pellatt (@mpellatt) tweeted me to say it hard turned into this:. So, not really transparent? No, of course not, did we expect any different from the new franchise? What do we know now then? Same as we knew before. I’ve e...

philrogers.me

National Rail Ads

http://philrogers.me/0811a

We've passed it on. When websites go wrong, and National Rail do nothing:. I noticed that I was being forwarded to random ad sites when looking for how my train was progressing using National Rail’s live departure boards (LDB) on mobile. As I do, I reported this to National Rail via twitter:. I reported this to National Rail. They passed it onto their help desk. In the morning, the same thing happened again. I passed on a few more ideas, which duly went to their help desk. Three stops to go. Might as wel...

philrogers.me

Southeastern Heating An Empty Response

http://philrogers.me/0929a

Southeastern Heating An Empty Response. A response, but ignoring most of my questions. Give or take a few days, Southeastern replied to my questions about heating. Sadly, it seems their comprehension of my email went out of the window and they decided to answer what they chose to. Badly. I guess I’ll have to answer the questions again, it’s only fair, since we all deserve an explanation. Thank you for your recent webform on 20 August. So let’s look at what I originally asked them in my original message.

philrogers.me

Dartcharge

http://philrogers.me/0125b

Going backwards, to go forwards. Freeflow is in place. We did, however, as a consequence of the change, lose the running of the local Dartford Crossing scheme from the offices in Dartford, to a contracted company in Leeds. We lost lots of jobs in Dartford - from those who handled the administration here in Dartford, and those that took your money as you crossed the Thames. But, hey, that’s progress? Butthat’s water under the bridge ( 2.50 to you, sir). WHAT COULD GO WRONG? I thought it’d be an exciting e...

philrogers.me

My Posts

http://philrogers.me/myposts.html

September 5, 2016. I've been on the naughty step. July 6, 2016. Dear Richard, stop rip-off 0843 numbers. June 30, 2016. My views on the National Rail Passenger Survey results. January 24, 2016. There's something rotten at Southeastern. August 28, 2015. August 28, 2015. August 11, 2015. February 26, 2015. The Year So Far . January 25, 2015. January 25, 2015. November 19, 2014. Full Southeastern Performance Targets. November 16, 2014. Dartford Rail Travellers Association. November 11, 2014. October 28, 2014.

philrogers.me

Ten

http://philrogers.me/1004a

A post about running. It started in the pub. Which is where most crazy ideas start. Isn’t it? And that’s where the adventure of a lifetime started for me. A typical evening in the pub, cos that’s what we did most nights after work back then - we were young after all! This got us talking about possibly entering itseveral beers later, we all agreed that we’ll enter that evening. Yawn That’s what I usually do at the start of each day. I bit the bullet. I entered the Nike 10K Nocturnal run. It’s ok, isn’t it?

philrogers.me

More Made Up Stats From Southeastern

http://philrogers.me/1028b

More Made Up Stats From Southeastern. Customer Service Performance, 100%? This will be one of my shorter blog posts on Southeastern, I’ve just about had enough of the lies that they put out in the interests of being transparent, and have sat on this one for a few days. Sent to Southeastern, 30th September 2014. Re previous correspondence reference: 337563 / 836957. With resepect, your Passenger Charter does state I can ask for this information. Keeping you updated on our customer service performance.

philrogers.me

Southeastern Performance Targets

http://philrogers.me/1111a

The truth. At last. Looking back at my last post about this, I’d like to set one thing straight:. The response from Southeastern MD, David Statham, about this when I tackled him on what was actually published, was clear, and transparent. They made a mistake, and they corrected it in the published version. Instead of posting up targets it was past data. In David’s response, he also provided me with the actual PPM targets for the next 6 months, by line of route. Should I just post it? Remember, the origina...

serailaction.uk

DfT not coming clean on Southeastern performance

http://serailaction.uk/2016-03-25-Southeastern-performance-FOI-response.html

Southeastern Railway Action Group. Southeastern Railway Action Group. DfT not coming clean on Southeastern performance so much for transparency. 25 March 2016 Phil Rogers. For background to the FOI request see this post from earlier in March. Response from the Department for Transport. We got a response from the DfT on 24th March denying the request for the actual stats that Southeastern are being measured against. This request has been declined and the data will not be released. Two reasons were stated:.

serailaction.uk

Complaint to Office of Rail and Road about heating

http://serailaction.uk/2016-03-23-Complaint-to-ORR-heating.html

Southeastern Railway Action Group. Southeastern Railway Action Group. Complaint to Office of Rail and Road about heating. 23 March 2016 Phil Rogers. Here’s the email I sent to the Office of Rail and Road to complain about heating on Southeastern trains after my official complaint. Under Southeastern’s Complaint Handling Procedure didn’t yield a response. A complaint that could affect the health of passengers travelling daily on Southeastern’s Networker rolling stock. Read on for the complaint. I have bee...