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mspa-na.org

MSPA-NA - CompanyMember Benefits

http://www.mspa-na.org/getting-started

Value To Your Business. Now is the right time to join MSPA North America. The association that works hard to shape our industry and can help grow your business. If you provide customer experience management and measurement services to third-party clients, become a member of MSPA-NA! For a member benefits flyer! Gain Exposure and Increase Your Business – MSPA-NA members are:. Listed in the Company Search. For easy viewing by potential clients. Exposed to an average of 40,000. Included in media pitches.

mspa-na.org

MSPA-NA - Code of Ethics

http://www.mspa-na.org/code

Value To Your Business. Regular and Associate Members. MSPA North America Code of Ethics and Professional Standards. To view the full Code of Ethics and Professional Standards, click here. To file a Code of Ethics violation, click here. MSPA North America Code of Ethics and Professional Standards. Independent contractors collect in-person data on behalf of businesses and are expected to act in a professional and ethical manner. To view the full Code of Ethics and Professional Standards, click here. MSPA-...

mspa-na.org

MSPA-NA - Advertise with MSPA-NA

http://www.mspa-na.org/advertise

Value To Your Business. Contact Lorraine Houghton, Vice President of Sales and Marketing, for information on specs and pricing. She can be reached at lhoughton@hqtrs.com. Sizes are described as Large (300 x 250 pixels) and Small (300 x 100 pixels). All ads must be in JPEG, GIF, TIF, or EPS format and 600 DPI or higher. Large – Annual. Large – Quarter. Small – Annual. Small – Quarter. For rate card and contract. CLICK HERE TO VIEW SITEMAP. VALUE TO YOUR BUSINESS. Value To Your Business.

mspa-na.org

MSPA-NA - Sponsorship

http://www.mspa-na.org/sponsorship

Value To Your Business. Looking to gain exposure for your company? Look no further and sponsor one of MSPA-NAs events:. Shopperfest 2017 Sponsorship Program. Your sponsorship allows you to directly engage with key decision makers in our industry. Build the relationships that matter most! CLICK HERE TO VIEW SITEMAP. VALUE TO YOUR BUSINESS. Value To Your Business. Looking to gain exposure for your company? Look no further and sponsor one of MSPA-NAs events:. Shopperfest 2017 Sponsorship Program.

mspa-na.org

MSPA-NA - ROI and ROE

http://www.mspa-na.org/roi-roe

Value To Your Business. Value to Your Business. The cost of a customer experience management and measurement program is an investment in a companys growth and an acknowledgement of the value of its customers. It is important to be able to measure the effect of the program and to determine if the investment is paying off. There are two critical components to examine when considering the value:. CLICK HERE TO VIEW SITEMAP. VALUE TO YOUR BUSINESS. Value To Your Business. The best chance at getting good meas...

mspa-na.org

MSPA-NA - Mission & Vision

http://www.mspa-na.org/mission

Value To Your Business. MSPA North America is a professional organization and resource that connects and supports the businesses that influence customer experiences through managing, quantifying, interpreting, enhancing and re-defining the customer experience. For a copy of the MSPA North America bylaws. Lobby legislators to help define legislation that pertains to our industry. Raise the awareness of the MSPA-NA name, logo and brand. Create value for all members through benefits, networking and education.

mspa-na.org

MSPA-NA - Companies

http://www.mspa-na.org/companies

Value To Your Business. JOIN MSPA-NA AND HELP SHAPE THE INDUSTRY. Together, MSPA-NA members work to protect the credibility of our industry, and its role in enhancing the customer service experience. We help our clients understand the critical component of successfully measuring and managing the customer experience. In doing so, we help our members build their business. Our member companies include:. Marketing research and merchandising companies. Regular Member dues (based on total company revenue):.

mspa-na.org

MSPA-NA - History

http://www.mspa-na.org/history

Value To Your Business. MSPA was founded in 1998 by a group of mystery shopping business owners who recognized the positive influence a trade association could have on the industry. The Association started with about 70 member companies, and has since grown into a global organization with more than 300 member companies. MSPA North America was created as a region in 2009 and currently has over 150 member companies. Includes regions in North America, Europe. For a more detailed history on MSPA, click here.

mspa-na.org

MSPA-NA - Board of Directors

http://www.mspa-na.org/board

Value To Your Business. Sights on Service, Inc. CLICK HERE TO VIEW SITEMAP. VALUE TO YOUR BUSINESS. Value To Your Business. Sights on Service, Inc.

mspa-na.org

MSPA-NA - Services

http://www.mspa-na.org/service

Value To Your Business. Value to Your Business. MSPA-NA member companies provide a myriad of services to manage and measure the customer experience. Such as call volumes, wait times, number of telephone hang–ups, answered and unanswered calls. Such as the number of people visiting a site, pages viewed and return visits. Including suggestions and complaints. Obtained via social media, the internet, mail, or telephone. To survey customers’ overall level of satisfaction. Mystery shops to collect information...