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Welcome | DragonTECH, Contact Center & BPO Software

DragonTECH, Contact Center and BPO Software. Contact Centers and BPO. Support Online: Already a customer and need our support? Wonderful location tool service that enhances your customer’s satisfaction to communicate and streamline management. Increase communication options for potential customers and let them select their options from a Visual transactional IVR through an IMR (Interactive Multimedia Response).

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Welcome | DragonTECH, Contact Center & BPO Software | en.dragontech-la.com Reviews

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DragonTECH, Contact Center and BPO Software. Contact Centers and BPO. Support Online: Already a customer and need our support? Wonderful location tool service that enhances your customer’s satisfaction to communicate and streamline management. Increase communication options for potential customers and let them select their options from a Visual transactional IVR through an IMR (Interactive Multimedia Response).

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2 skype

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5 sectores

6 financial and collections

7 health

8 transportation and travel

9 more sectors

10 inbound

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hotmail,skype,twitter,facebook,sectores,financial and collections,health,transportation and travel,more sectors,inbound,outbound,traditional channels,new channels,management tools,novelties,services,online,infrastructure,professionals,technology,last news

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Welcome | DragonTECH, Contact Center & BPO Software | en.dragontech-la.com Reviews

https://en.dragontech-la.com

DragonTECH, Contact Center and BPO Software. Contact Centers and BPO. Support Online: Already a customer and need our support? Wonderful location tool service that enhances your customer’s satisfaction to communicate and streamline management. Increase communication options for potential customers and let them select their options from a Visual transactional IVR through an IMR (Interactive Multimedia Response).

INTERNAL PAGES

en.dragontech-la.com

1

Outbound | DragonTECH, Contact Center & BPO Software

http://www.en.dragontech-la.com//marcacion.php

DragonTECH, Contact Center and BPO Software. Contact Centers and BPO. Increase the amount of contacts in the shortest time possible by automating dialing and using different types of methods based on your customer base to manage in a given year. The platform will auto-dial several phone numbers from different clients all at once, in the moment that the agent has established the management, and is available for further communication. Virtual agent or IVR output.

2

who are we? | DragonTECH, Contact Center & BPO Software

http://www.en.dragontech-la.com//porque.php

DragonTECH, Contact Center and BPO Software. Contact Centers and BPO. We are a company with a global and strategic vision dedicated to the development of high quality solutions for Contact Centers in any sector. We guarantee a substantial improvement in productivity by automating processes that facilitate the work of the team and increase the experience of an excelent customer service. Support Online: Already a customer and need our support?

3

Servicios | DragonTECH, Contact Center & BPO Software

http://www.en.dragontech-la.com//slinea.php

DragonTECH, Contact Center and BPO Software. Contact Centers and BPO. Use EVERY current and future functionality of the DragonSUITE multi-channel platform in the Software as a Service model without permanence clauses. All of that is included in the use of this monthly service when Effective communication is the only thing that counts. Custom TTS Virtual Agent. Call Request (CLICK TO CALL). Bulk Text Messaging - SMS. Send text messages to messaging centers (SMSC) of every operator in Colombia with a guara...

4

Inbound | DragonTECH, Contact Center & BPO Software

http://www.en.dragontech-la.com//sinfra.php

DragonTECH, Contact Center and BPO Software. Contact Centers and BPO. If your preference or need is to rely on infrastructure in your organization, go from tower servers to virtualization schemes, with devices such as gateways to headsets for telephoning, among others. Count on centralized, distributed and high availability and contingency solutions tailored to the requirements of your needs and services.

5

Inbound | DragonTECH, Contact Center & BPO Software

http://www.en.dragontech-la.com//inbound.php

DragonTECH, Contact Center and BPO Software. Contact Centers and BPO. Receiving Calls / Inbound. The use of this technology allows for high levels of service and to establish trends in operations. The user goes through an options tree that allows them to get the required information automatically and intelligently, from service hours to details of their accounts. Optimize the use of your resources and count on a versatile graphics tool for creating and modifying your IVR's online.

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es.dragontech-la.com

Infaestructura | DragonTECH, Contact Center & BPO Software

http://www.es.dragontech-la.com//sinfra.php

DragonTECH, Contact Center and BPO Software. Herramientas de Seguimiento y Control. Contact Centers and BPO. Permita que un especialista se encargue de administrar la infraestructura y utilice nuestra Plataforma Multicanal, en la nube, es un servicio virtual que no requiere hardware en sitio. Cuente con esquemas centralizados, distribuidos y de alta disponibilidad y contingencia a la medida de los requerimientos de sus necesidades y servicios.

es.dragontech-la.com

Servicio profecional | DragonTECH, Contact Center & BPO Software

http://www.es.dragontech-la.com//sprofesional.php

DragonTECH, Contact Center and BPO Software. Herramientas de Seguimiento y Control. Contact Centers and BPO. Contamos con una red de profesionales especializados de diferentes sectores en todo lo relacionado con Business Process Outsourcing (BPO), Information Technology Outsourcing (ITO) y Knowledge Process Outsourcing (KPO), Gestión y Administración por Procesos de Negocio BPM, para Latinoamérica. Entrenamiento and Coaching 100% Personalizado para su organización, sus líderes y usted. Experiencia en ope...

es.dragontech-la.com

Algunos Clientes y Casos de Exito | DragonTECH, Contact Center & BPO Software

http://www.es.dragontech-la.com//clientes.php

DragonTECH, Contact Center and BPO Software. Herramientas de Seguimiento y Control. Contact Centers and BPO. Contamos con una red de profesionales especializados de diferentes sectores en todo lo relacionado con Business Process Outsourcing (BPO), Information Technology Outsourcing (ITO) y Knowledge Process Outsourcing (KPO), Gestión y Administración por Procesos de Negocio BPM, para Latinoamérica. (Ver caso de éxito). Caso de Éxito Bilateral. Caso de Éxito CNE. Caso de Éxito Iess. 2014 DragonTECH Latino...

es.dragontech-la.com

Herramientas Gestión | DragonTECH, Contact Center & BPO Software

http://www.es.dragontech-la.com//herramientas.php

DragonTECH, Contact Center and BPO Software. Herramientas de Seguimiento y Control. Contact Centers and BPO. Herramientas de Gestión Tradicionales. Lo más importante para poder mejorar en todos los sentidos su gestión, independiente del canal de comunicación que este usando, es el contar con las herramientas en tiempo real y WEB, suficientes para planear, medir, controlar, monitorear, exportar información y auditar su operación y aquí las puede encontrar. Monitor en Tiempo Real. Desde una interfaz Web co...

es.dragontech-la.com

Canales Tradicionales para Contact Center | DragonTECH, Contact Center & BPO Software

http://www.es.dragontech-la.com//canales.php

Canales Tradicionales para Contact Center. DragonTECH, Contact Center and BPO Software. Herramientas de Seguimiento y Control. Contact Centers and BPO. Del modo que interactúe con sus clientes dependerá la productividad y efectividad que le genere cada comunicación, por eso se hace importante ofrecer diversos canales que sean gestionables y controlables en toda su extensión. Envíe un mensaje de texto a una base de clientes desde una campaña integrada en la plataforma para su control y gestión unificada.

es.dragontech-la.com

Caso de Exito Salud | DragonTECH, Contact Center & BPO Software

http://www.es.dragontech-la.com//salud.php

DragonTECH, Contact Center and BPO Software. Herramientas de Seguimiento y Control. Contact Centers and BPO. Experiencia y soluciones multicanal dirigidas a aumentar las satisfacción del usuario, en servicios en los cuales la atención inmediata y oportuna es una prioridad. Implemente procesos que automatizan el 100% de su operación. 2014 DragonTECH Latinoamérica S.A.S. Todos los derechos reservados.

es.dragontech-la.com

Sectores | DragonTECH, Contact Center & BPO Software

http://www.es.dragontech-la.com//sectores.php

DragonTECH, Contact Center and BPO Software. Herramientas de Seguimiento y Control. Contact Centers and BPO. Contact Centers and BPO. Maravillosa herramienta de ubicación de servicios que aumentan la satisfacción de su cliente al comunicarse y agilizan la gestión. Más información aquí. Aumente las opciones de comunicación a sus posibles clientes y permítales seleccionar las opciones de un IVR transaccional en forma Visual a través de un IMR (Respuesta interactiva Multimedia).

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Welcome | DragonTECH, Contact Center & BPO Software

DragonTECH, Contact Center and BPO Software. Contact Centers and BPO. Support Online: Already a customer and need our support? Wonderful location tool service that enhances your customer’s satisfaction to communicate and streamline management. Increase communication options for potential customers and let them select their options from a Visual transactional IVR through an IMR (Interactive Multimedia Response).

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