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iSpé2m, consulting firm specializing in Management and Customer Relationship accompanies you in your approach to a customer relationship quality and Social responsibility. Our team of experienced and enthusiastic consultants is at your disposal to think with you your plans for certification or labeling quality (international standards and labels), support your Quality Management System, the establishment …

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Home - Quality Relationship Customer | en.qualiterelationclient.com Reviews

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iSpé2m, consulting firm specializing in Management and Customer Relationship accompanies you in your approach to a customer relationship quality and Social responsibility. Our team of experienced and enthusiastic consultants is at your disposal to think with you your plans for certification or labeling quality (international standards and labels), support your Quality Management System, the establishment …

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Home - Quality Relationship Customer | en.qualiterelationclient.com Reviews

https://en.qualiterelationclient.com

iSpé2m, consulting firm specializing in Management and Customer Relationship accompanies you in your approach to a customer relationship quality and Social responsibility. Our team of experienced and enthusiastic consultants is at your disposal to think with you your plans for certification or labeling quality (international standards and labels), support your Quality Management System, the establishment …

INTERNAL PAGES

en.qualiterelationclient.com

1

Management - Quality Relationship Customer

http://www.en.qualiterelationclient.com/management

Coaching for leadership and teamwork, coaching management, organization and conduct of change and trainings the way you manage your work teams is going to optimize the efficiency of your call centers. À Our objectives: improve your collective performance (by giving you advices for the conception of a quality barometer and for the realization of your customer satisfaction surveys). Strategy (formulation, clarification, refocus, deployment). Methods (matrix, projects conduct, quality management tools) and.

2

Corporate Social Responsibility Archives - Quality Relationship Customer

http://www.en.qualiterelationclient.com/tag/corporate-social-responsibility

Tag Archives: Corporate Social Responsibility. The CSR Label will permit you acquire a quality customer relation socially responsible. It will permits to motivate and make your teams work aware of their responsibilities. Guidance for acquisition of the CSR Label in customer relation centers. Projects conduct to a better quality work environment. An optimization of your human resources management. Ask for our brochure our contact us to know more about our services. RÉCEPTION D’APPELS : FORCE D’ACCUEIL.

3

NF 345 Archives - Quality Relationship Customer

http://www.en.qualiterelationclient.com/tag/nf-345

Tag Archives: NF 345. Quality guidelines regarding customer relation centers: NF EN 15838, NF345 / ISO9001 (Quality Management System) will allow you to get an efficient organizational structure of your customer relation center and a qualitative customer service. À Our objectives: supports you with enthusiasm and efficiency in your certification steps in accordance with NF 345/NF EN 15838 standards or in your decision to get the CSR Label. 3 Guidance and consulting engineers. Ask for our training catalog.

4

Social responsibility - Quality Relationship Customer

http://www.en.qualiterelationclient.com/social-responsibility

The CSR Label will permit you acquire a quality customer relation socially responsible. It will permits to motivate and make your teams work aware of their responsibilities. Guidance for acquisition of the CSR Label in customer relation centers. Projects conduct to a better quality work environment. An optimization of your human resources management. Ask for our brochure our contact us to know more about our services. Discover the trainings in our catalog that could be interesting for your activity :.

5

matrices Archives - Quality Relationship Customer

http://www.en.qualiterelationclient.com/tag/matrices

Coaching for leadership and teamwork, coaching management, organization and conduct of change and trainings the way you manage your work teams is going to optimize the efficiency of your call centers. À Our objectives: improve your collective performance (by giving you advices for the conception of a quality barometer and for the realization of your customer satisfaction surveys). Strategy (formulation, clarification, refocus, deployment). Methods (matrix, projects conduct, quality management tools) and.

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qualiterelationclient.com

besoins Archives - Qualité Relation Client

http://www.qualiterelationclient.com/tag/besoins

Prestations iSpé2m pour la Relation Client. Stratégie digitale et cross-canal. Découvrez nos valeurs…. Les valeur d’iSpé2m sont au cœur de nos interventions. Nous vous invitons à les découvrir :. Nos clients attendent de notre cabinet de conseil que sur certains points précis pour lesquels ils nous consultent, nous puissions leur fournir les repères nécessaires à l’amélioration de leur performance. Chez iSpé2m, nous faisons la part belle à notre intuition et à celle de nos clients. Mobilité de l’esprit, ...

qualiterelationclient.com

Stratégie digitale et cross-canal - Qualité Relation Client

http://www.qualiterelationclient.com/strategie-digitale-cross-canal

Prestations iSpé2m pour la Relation Client. Stratégie digitale et cross-canal. Stratégie digitale et cross-canal. Stratégie digitale et cross-canal. Accompagnement au développement des canaux de contact et à l’évolution des métiers de conseillers client. Pour en savoir plus sur ces prestations, prenez directement contact avec nous. Laisser un commentaire Annuler la réponse. Votre adresse de messagerie ne sera pas publiée. Les champs obligatoires sont indiqués avec *. Adresse de contact *.

qualiterelationclient.com

différentiation Archives - Qualité Relation Client

http://www.qualiterelationclient.com/tag/differentiation

Prestations iSpé2m pour la Relation Client. Stratégie digitale et cross-canal. Découvrez nos valeurs…. Les valeur d’iSpé2m sont au cœur de nos interventions. Nous vous invitons à les découvrir :. Nos clients attendent de notre cabinet de conseil que sur certains points précis pour lesquels ils nous consultent, nous puissions leur fournir les repères nécessaires à l’amélioration de leur performance. Chez iSpé2m, nous faisons la part belle à notre intuition et à celle de nos clients. Mobilité de l’esprit, ...

qualiterelationclient.com

Gestion Archives - Qualité Relation Client

http://www.qualiterelationclient.com/tag/gestion

Prestations iSpé2m pour la Relation Client. Stratégie digitale et cross-canal. Le management transversal de vos centres d’appel comme tremplin! Nous sommes convaincu que le management. Est un levier de bien-être au travail. Nous vous accompagnons dans vos projets pour intégrer la question du bien-être au travail dans vos pratiques managériales. De tous les acteurs de l’entreprise. Dirigeantes, de managers intermédiaires, organisation et conduite du changement. 8230; le management. Notre objectif : vous a...

qualiterelationclient.com

amélioration continue Archives - Qualité Relation Client

http://www.qualiterelationclient.com/tag/amelioration-continue

Prestations iSpé2m pour la Relation Client. Stratégie digitale et cross-canal. Tag Archives: amélioration continue. Le management transversal de vos centres d’appel comme tremplin! Nous sommes convaincu que le management. Est un levier de bien-être au travail. Nous vous accompagnons dans vos projets pour intégrer la question du bien-être au travail dans vos pratiques managériales. De tous les acteurs de l’entreprise. Dirigeantes, de managers intermédiaires, organisation et conduite du changement. Notre o...

qualiterelationclient.com

Qualité et certification - Qualité Relation Client

http://www.qualiterelationclient.com/qualite-et-certification

Prestations iSpé2m pour la Relation Client. Stratégie digitale et cross-canal. Entrez dans le club très privé des entreprises certifiées…. Gagnez en valeur et valorisation de votre centre de relation client. Les référentiels NF 345 et NF EN 15838 se sont imposés dans le métier de la relation client parce qu’ils rassemblent les meilleures pratiques. De ce secteur d’activité. Leur déploiement crée de la valeur dans l’entreprise pour toutes les parties prenantes. La norme NF 345. Le respect des engagements.

qualiterelationclient.com

force d'accueil Archives - Qualité Relation Client

http://www.qualiterelationclient.com/tag/force-daccueil

Prestations iSpé2m pour la Relation Client. Stratégie digitale et cross-canal. Tag Archives: force d’accueil. Le management transversal de vos centres d’appel comme tremplin! Nous sommes convaincu que le management. Est un levier de bien-être au travail. Nous vous accompagnons dans vos projets pour intégrer la question du bien-être au travail dans vos pratiques managériales. De tous les acteurs de l’entreprise. Dirigeantes, de managers intermédiaires, organisation et conduite du changement. Notre objecti...

qualiterelationclient.com

Management - Qualité Relation Client

http://www.qualiterelationclient.com/management

Prestations iSpé2m pour la Relation Client. Stratégie digitale et cross-canal. Le management transversal de vos centres d’appel comme tremplin! Nous sommes convaincus que le management. Est un levier de bien-être au travail. Nous vous accompagnons dans vos projets pour intégrer la question du bien-être au travail dans vos pratiques managériales. De tous les acteurs de l’entreprise. Dirigeantes, de managers intermédiaires, organisation et conduite du changement. 8230; le management. Notre objectif : vous ...

qualiterelationclient.com

analyse de la valeur Archives - Qualité Relation Client

http://www.qualiterelationclient.com/tag/analyse-de-la-valeur

Prestations iSpé2m pour la Relation Client. Stratégie digitale et cross-canal. Tag Archives: analyse de la valeur. ECOUTE ET SATISFACTION CLIENT. Le gérant d’ iSpé2m. A comme spécialités, le management de la qualité. Depuis 27 ans) et le management de la relation client. Depuis 18 ans), qui l’ont porté tout naturellement à s’intéresser à leur intersection, à savoir, l’écoute du client et sa satisfaction. Nous réalisons des enquêtes de satisfaction clients. Lors de l’élaboration des questionnaires. Les ré...

qualiterelationclient.com

conduite du changement Archives - Qualité Relation Client

http://www.qualiterelationclient.com/tag/conduite-du-changement

Prestations iSpé2m pour la Relation Client. Stratégie digitale et cross-canal. Tag Archives: conduite du changement. Découvrez nos valeurs…. Les valeur d’iSpé2m sont au cœur de nos interventions. Nous vous invitons à les découvrir :. Nos clients attendent de notre cabinet de conseil que sur certains points précis pour lesquels ils nous consultent, nous puissions leur fournir les repères nécessaires à l’amélioration de leur performance. Cette intuition est facteur d’innovation et de différentiation. Mobil...

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The CSR Label will permit you acquire a quality customer relation socially responsible. It will permits to motivate and make your teams work aware of their responsibilities. Coaching for leadership and teamwork, coaching management, organization and conduct of change and trainings the way you manage your work teams is going to optimize the efficiency of your call centers. ISpé2m - Office of Management Consulting - Customer Relations Specialist. Corporate Social Responsibility (ISO 26000).

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