ETUMA.COM
Etuma Text AnalyticsEtuma Feedback Categorizer (EFC) is a cx analytics service for analyzing text-based / verbatim feedback such as NPS comment fields.
http://www.etuma.com/
Etuma Feedback Categorizer (EFC) is a cx analytics service for analyzing text-based / verbatim feedback such as NPS comment fields.
http://www.etuma.com/
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MIKKO L
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BLUEHOST.COM
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Etuma Text Analytics | etuma.com Reviews
https://etuma.com
Etuma Feedback Categorizer (EFC) is a cx analytics service for analyzing text-based / verbatim feedback such as NPS comment fields.
etuma.com
Case Studies
http://www.etuma.com/case-studies
Contact Center Ticket Flow. Turning Feedback Into Competitive Advantage. Major international air carrier receiving feedback globally, tens of millions of passengers annually. Processing customer claims slow (often takes multiple days to respond to a web form claim) and expensive. High volume of surveys - and open-text comments. Airlines have customers from many countries. It is difficult to make sense of multi-language feedback. Over 10% reduction in contact center costs. Net Promoter Score improvement.
Data Security
http://www.etuma.com/data-security
Contact Center Ticket Flow. Etuma utilizes some of the most advanced technology for Internet security available today. All customer data is encrypted with customer specific encryption keys and all communication is through the secure https protocol. Your information is protected using both server authentication and data encryption, ensuring that your data is safe and secure. AWS Security and Compliance Center http:/ aws.amazon.com/security/. Contact Center Ticket Flow. Subscribe to Email Updates.
About
http://www.etuma.com/about
Contact Center Ticket Flow. Text Analysis Is Our Passion. More than 80% of all data is unstructured. A good part of it is open text. Our mission is to make sense of it easily and fast. When you need to know what your six customers think about you and your products, you just need to call them. When you need to know what your six hundred customers think about you and your products, you need to call us.". Contact Center Ticket Flow. How To Visualize Feedback Analysis Results Using Tableau.
Connectors
http://www.etuma.com/connectors
Contact Center Ticket Flow. You can connect Etuma Feedback Categorizer to the following 3rd party applications. EFC is part of an eco-system. There are the inbound links that bring the feedback into our system and there are the outbound links that bring it to the solution that your organization uses. We are all the time adding new connectors. Please let us know if something is missing and we will add it. Contact Center Ticket Flow. How To Visualize Feedback Analysis Results Using Tableau.
Service
http://www.etuma.com/service
Contact Center Ticket Flow. Turn text feedback into statistical information easily and fast! Subscribe to our blog! Blog subscribers get email a couple of times a month. Etuma Feedback Categorizer detects all relevant keywords and maps them to industry-specific categorization schemes. We recognize a few thousand high-level categories in each supported industry segment. EFC detects sentiment in Category. EFC was developed from the ground up to be a multi-language system. There are no translations:. Workin...
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2015 - ProductCamp Helsinki
http://www.productcamphelsinki.org/2015-2
Topic: Winning in mobile. The co-founder of Wolt and Qvik as well as the winner of Apple Design Award 2009 will be giving the keynote at ProductCamp Helsinki 2015. Always several steps ahead: 10 mistakes in product management. Changing company culture to user-centered. Changing company culture to user-centered. Full description coming later. Design thinking what is it and how shall drive it? Design thinking what is it and how shall drive it? Design thinking is a formal method for practical, creative reso...
Session proposals - ProductCamp Helsinki
http://www.productcamphelsinki.org/sessions
If you’re interested in leading a session please contact us. Or email it to info(a)productcamphelsinki.org. Session proposals for 2015. Always several steps ahead: 10 mistakes in product management. Sonja Ängeslevä is Vice President of Products at Other Group, where she is responsible for developing and managing the innovative product portfolio. She is also active in the gaming industry as a board member of Neogames and Smartfeet and a share holder of SmallGiant Games and Mobilive. If the goal is to solv...
Market Explorer - References
http://www.marketexplorer.nl/references
Let's explore your potential markets! Cleantech for construction, energy and the environment. Supplies customer tailored electrical engineering solutions, easily integrable permanent-magnet motors, and generators for a wide range of applications and environments. Façade is a long-lasting and energy saving solution for new construction and renovation. Is an expert in the design and production of both copper and aluminium heat exchangers solutions for heavy-duty off-road vehicles, trucks and buses. Represe...
2014 - ProductCamp Helsinki
http://www.productcamphelsinki.org/2014-2
8:30 – 9:00. 9:00 – 9:45. Kick off and participant intros. 9:45 – 10:30. Keynote: Lean Product Management by Timo Herttua. 10:30 – 11:00. 11:00 – 11:45. 11:45 – 12:45. 12:45 – 13:30. Keynote: Developing Your Product Management Career by Natalie Yan-Chatonsky. Natalie is a Partner at Brainmates. An Australian product management consulting and training company. She has consulted to clients in a broad range of industries including media, medical devices, financial services and government. 13:30 – 14:15.
Partners - CXSuccess
http://www.cxsuccess.co.uk/partners
News & Events. News & Events. News & Events. CXS is working with the best in the business to deliver innovative and cost effective customer experience and customer success programmes. Our feedback categorization quickly uncovers the hidden opportunities residing in large amounts of text and presents them in a structurally and visually understandable way. Your customers may be looking for something you haven’t even thought of. CustomerGauge is a software-as-a-service platform that helps clients improve cu...
Computational Linguistics and the Wild West – Luminoso Blog
https://blog.luminoso.com/2015/08/04/computational-linguistics-and-the-wild-west
Illuminating the unknown in your data. August 4, 2015. Computational Linguistics and the Wild West. And now, a word from Dmitry Grenader, Luminoso’s Director of Product Management…. So I was watching For a Fistful of Dollars. Last night and thought about all the awesome things that make the heroes of Westerns so cool fun to watch. The sun is hot. Cats meow, they like milk, they dislike dogs, they are mammals. The context is everything and is what allows our software to get at concepts, and unders...8211;...
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Etuma Text Analytics
CX Professional's Guide to Text Analysis. CX Professional's Guide to Extracting Insights. You need to know what your customers are talking about! Etuma text analysis service turns all your open-ended customer feedback into consistent and actionable information. If you have one or more. Difficulties in monitoring customer journey. Knowing what to fix first. Finding evidence for known problems. You should contact us. Having problems finding the optimum feedback text analysis solution? Currently we support ...
Home - Etuma
Making Sense of Customer Emotions. We turn over 3 million customer comments into actionable insight every month. Understand your customers like never before. Etuma turns open text. How do we tackle the customer feedback analysis requirements and challenges? Relevant decision making information. Real-time service: Analysis results are available in few seconds after the feedback is submitted. Etuma creates and maintains a customized TOPIC structure. Sign up for our newsletter and get access to live demo.
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