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| Service Experience Management Insight by Kana SoftwareService Experience Management Insight by Kana Software
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Service Experience Management Insight by Kana Software
http://evergance.wordpress.com/
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| Service Experience Management Insight by Kana Software | evergance.wordpress.com Reviews
https://evergance.wordpress.com
Service Experience Management Insight by Kana Software
evergance.wordpress.com
Kate Leggett |
https://evergance.wordpress.com/author/kleggett
Updates from Kate Leggett. 06:50:59 pm on June 3, 2010 0. Voice of the Customer. Aligning your social service strategy with your traditional one. How do you go about determining what social channels you want to engage in? It’s best to take a two-pronged approach that involves both monitoring and moderating. 05:17:16 am on May 15, 2010 0. Customer Experience vs Customer Service Experience. The reverse also applies. Bruce Temkin. If your brand is low-cost self-service, then your customer service offering c...
Aligning your social service strategy with your traditional one |
https://evergance.wordpress.com/2010/06/03/aligning-your-social-service-strategy-with-your-traditional-one
06:50:59 pm on June 3, 2010 0. Voice of the Customer. Aligning your social service strategy with your traditional one. How do you go about determining what social channels you want to engage in? It’s best to take a two-pronged approach that involves both monitoring and moderating. Whichever route you choose, you will need to realign your people, processes and technology to ensure that the experience across all your touchpoints traditional or social, remain consistent and in alignment with your brand.
Customer Experience vs Customer Service Experience |
https://evergance.wordpress.com/2010/05/15/customer-experience-vs-customer-service-experience
05:17:16 am on May 15, 2010 0. Customer Experience vs Customer Service Experience. Jeff Bezos says that Amazon’s customer experience is to deliver goods at the lowest price, fastest delivery, in a self-service mode that is simple and easy. Save customer service for when things go wrong. And, in times when customer service is needed, it needs to be fast, simple, easy that is aligned with the experience that customers have when using Amazon, and reinforcing its brand. What is your customer experience?
10 Questions and Why Not? |
https://evergance.wordpress.com/2010/05/20/10-questions-and-why-not
04:29:06 am on May 20, 2010 0. Questions for all customer Service Managers to think about:. What if your every agent, could be your best agent? What if your agents didn’t need to ALT TAB through 15 applications on the desktop? What if your agents didn’t have to copy and paste between applications? What if any agent could handle any call? What if your agents did no need to search for answers? What if quality and compliance was a natural part of agents work and not an afterthought? After every answer, ask:.
Vikas |
https://evergance.wordpress.com/author/vikasnehru
04:29:06 am on May 20, 2010 0. Questions for all customer Service Managers to think about:. What if your every agent, could be your best agent? What if your agents didn’t need to ALT TAB through 15 applications on the desktop? What if your agents didn’t have to copy and paste between applications? What if any agent could handle any call? What if your agents did no need to search for answers? What if quality and compliance was a natural part of agents work and not an afterthought? After every answer, ask:.
TOTAL PAGES IN THIS WEBSITE
6
August | 2009 |
https://kanasoftware.wordpress.com/2009/08
CRM 20: The Conversation. HarvardBusiness.org’s Voices on “Customers”. John Sharp’s eHealth. Ragsdale's Eye on Service. Inspiring the ‘Reps. August 25, 2009, 1:23 pm. John Caddell, a CRM consultant, responded. To Hewlett’s piece on his blog, criticizing her top-down approach. He believes the best way to motivate employees — especially customer service representatives (CSRs) — is to give them far more freedom and input. Both approaches have merit when used at the right time. Continue reading →. If there’s...
mifields |
https://kanasoftware.wordpress.com/author/mifields
CRM 20: The Conversation. HarvardBusiness.org’s Voices on “Customers”. John Sharp’s eHealth. Ragsdale's Eye on Service. November 13, 2009, 10:09 am. Earlier this year, in a previous post. I noted that change is the one constant in business and in life. Change is good as long as it ultimately carries a person and a business forward with new insight, knowledge and skills. Without change, a person can stagnate and an organization can lose its edge. Continue reading →. Don’t Be Afraid; Embrace Change. Leader...
Enterprise Software Support | Page 2
https://haimtoeg.wordpress.com/page/2
About the author and this blog. Newer posts →. Backlog and “Why Can’t I Close This Case? June 16, 2011. How to define and measure backlog, together with its sister question, when to close a case, seem to always trigger high passions in team meetings. I thought I’d share my experiences here and ask for sharing of readers’ experiences. I always viewed backlog as all cases that have not been closed. And the size of the backlog represents the total impact to customer value. As a result of support cases.
June | 2011 | Enterprise Software Support
https://haimtoeg.wordpress.com/2011/06
About the author and this blog. Monthly Archives: June 2011. Support, Transparency and Service Design. June 27, 2011. Support teams are regularly torn between customers’ pressure to disclose more information, especially when cases are not progressing as expected, and the need to protect the company’s internal processes or the identity of decision makers. Frequently, we err on the disclosure side, thus exposing the decision makers to unexpected calls from customers and undue pressure. I added several blog...
October | 2009 |
https://kanasoftware.wordpress.com/2009/10
CRM 20: The Conversation. HarvardBusiness.org’s Voices on “Customers”. John Sharp’s eHealth. Ragsdale's Eye on Service. The Ants Go Marching. October 22, 2009, 10:32 am. Tags: ant cology optimization. If ants have to choose between two unequal length paths from a source of food back to their colony, they ultimately always choose the shortest, easiest one. Here’s how it works:. Ants run around the colony, more or less randomly, looking for food. Can be analogous to customer service. Continue reading →.
July | 2009 |
https://kanasoftware.wordpress.com/2009/07
CRM 20: The Conversation. HarvardBusiness.org’s Voices on “Customers”. John Sharp’s eHealth. Ragsdale's Eye on Service. Do’s and Don’ts for Keeping Customers Happy in Tough Times. July 28, 2009, 9:26 am. The economy is tough. But now is NOT the time to scrimp and pinch pennies when it comes to your existing customer base. The companies that focus on and solve problems faced by their existing customers will thrive and succeed when the economy picks up again. Continue reading →. July 14, 2009, 10:00 am.
April | 2009 |
https://kanasoftware.wordpress.com/2009/04
CRM 20: The Conversation. HarvardBusiness.org’s Voices on “Customers”. John Sharp’s eHealth. Ragsdale's Eye on Service. It’s a New Day. April 9, 2009, 12:20 am. By Michael Fields, Chief Executive Officer. We’re looking forward to engaging in an ongoing conversation with you on the Speak Out blog. Through this conversation, we want to redefine the customer experience and how businesses manage the service they provide their customers. Continue reading →. Create a free website or blog at WordPress.com.
Authors |
https://kanasoftware.wordpress.com/authors
CRM 20: The Conversation. HarvardBusiness.org’s Voices on “Customers”. John Sharp’s eHealth. Ragsdale's Eye on Service. Chief Executive Officer and Chairman of the Board. Vikas has been with KANA for six years. He possesses deep technical and customer-facing experience. His first five years with the company were spent in the engineering department, where he rose to VP of Product Management. He has deep experience in the customer service space, including prior stints at IBM and eGain. Follow “”.
June | 2009 |
https://kanasoftware.wordpress.com/2009/06
CRM 20: The Conversation. HarvardBusiness.org’s Voices on “Customers”. John Sharp’s eHealth. Ragsdale's Eye on Service. June 30, 2009, 10:00 am. Continue reading →. Computers Are Useless Unless They Provide Answers. June 23, 2009, 10:00 am. By Charlie Isaacs, Chief Customer Officer. I have Picasso on my mind. On the way to a business meeting in downtown Barcelona, I stumbled upon an amazingly beautiful Picasso frieze across the street from the Barcelona Cathedral. Continue reading →. You’re a customer se...
September | 2009 |
https://kanasoftware.wordpress.com/2009/09
CRM 20: The Conversation. HarvardBusiness.org’s Voices on “Customers”. John Sharp’s eHealth. Ragsdale's Eye on Service. September 29, 2009, 10:30 am. Today’s customers have high expectations. They want personalized, consistent, accurate and timely service. If your company fails to deliver an increasingly common problem they’ll take to the social Web to let you and the rest of the world know about it. IKEA gets this. The company’s service matches its brand image. Continue reading →. Many companies are tip...
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| Service Experience Management Insight by Kana Software
6:50 pm on June 3, 2010 0. Voice of the Customer. Aligning your social service strategy with your traditional one. How do you go about determining what social channels you want to engage in? It’s best to take a two-pronged approach that involves both monitoring and moderating. Whichever route you choose, you will need to realign your people, processes and technology to ensure that the experience across all your touchpoints traditional or social, remain consistent and in alignment with your brand. Jeff Be...
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된장,고추장, 간장. 2014 연말 에버가닉 Big . 에버가닉 창립 10주년 함초제. 에버가닉 7월 꾸러미 7월 23. 에버가닉 4월 꾸러미 4월 24. 출석체크 이벤트 - 에버가닉. 에버가닉 옛날맛 전통된장 500g. 에버가닉 옛날맛 자연간장 420ml. 양파마을 양파농장 순수양파즙 100. 탐진들 파프리카 2kg 외. 일오삼식품 우리밀 고추장삼겹살 5. 일오삼식품 소 떡갈비400g 외. 백년지기 오방미색발아현미 800g 외. 일오삼식품 우리밀 고추장삼겹살 5. 탐진들 파프리카 2kg 외. 에버가닉 햇 수미감자 10kg. 함초소금으로 맛을 낸 농어소면. 담백함이 가득한 가정식 별미 함초소금으로 맛을 낸 농어소면 얼큰하고 담백함이 입안가득 - 가정에서 쉽게 만들어 먹을 수 있는 별미추천 소요시간 - 30분 재료 - 농어 80g, 소면 80g, 모시조개 700g, 쑥갓 10g, 홍고추 1/4개, 함초소금 1 2T 추천상품 -. 된장,고추장, 간장.
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