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EWA Bespoke Communications Blog

EWA Bespoke Communications Blog. Friday, 3 January 2014. Why Changing Attitudes is Key to Improving Housebuilders’ Customer Service Offering. Whilst housebuilders have done a great deal of work to promote the quality of their offering, developing a brand and a respected identity requires more than just slick advertising. Speaking to Showhouse magazine. Before the New Year, EWA's Michael Mosley. People talk about promoting the new homes industry louder, but what about quieter? When you walk into a Five St...

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EWA Bespoke Communications Blog. Friday, 3 January 2014. Why Changing Attitudes is Key to Improving Housebuilders’ Customer Service Offering. Whilst housebuilders have done a great deal of work to promote the quality of their offering, developing a brand and a respected identity requires more than just slick advertising. Speaking to Showhouse magazine. Before the New Year, EWA's Michael Mosley. People talk about promoting the new homes industry louder, but what about quieter? When you walk into a Five St...
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EWA Bespoke Communications Blog | ewa-ltd.blogspot.com Reviews

https://ewa-ltd.blogspot.com

EWA Bespoke Communications Blog. Friday, 3 January 2014. Why Changing Attitudes is Key to Improving Housebuilders’ Customer Service Offering. Whilst housebuilders have done a great deal of work to promote the quality of their offering, developing a brand and a respected identity requires more than just slick advertising. Speaking to Showhouse magazine. Before the New Year, EWA's Michael Mosley. People talk about promoting the new homes industry louder, but what about quieter? When you walk into a Five St...

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ewa-ltd.blogspot.com ewa-ltd.blogspot.com
1

EWA Bespoke Communications Blog: Why new home builders must be prepared to handle the Help to Buy boom

http://ewa-ltd.blogspot.com/2013/06/why-new-home-builders-must-be-prepared.html

EWA Bespoke Communications Blog. Thursday, 20 June 2013. Why new home builders must be prepared to handle the Help to Buy boom. With the government’s Help to Buy scheme getting off to a scorching start in the first two months since its April launch, new home builders are dealing with a welcomed period of demand. Why it’s important to prepare for the continued boom. The first phase of Help to Buy – which allows buyers to put down a deposit of 5% and take out an equity loan from the government of up ...

2

EWA Bespoke Communications Blog: May 2012

http://ewa-ltd.blogspot.com/2012_05_01_archive.html

EWA Bespoke Communications Blog. Tuesday, 22 May 2012. Why Keeping Your Data Safe is Key to Customer Confidence. In modern business capturing data, in whatever form, is a common activity in companies large or small, in retail or hospitality, B2B or heavy industry. But whilst everyone understands and appreciates the role that captured data plays, not everyone takes data security as seriously. The illegal sale of data in Indian contact centres is currently being investigated by the ICO, providing yet more ...

3

EWA Bespoke Communications Blog: February 2013

http://ewa-ltd.blogspot.com/2013_02_01_archive.html

EWA Bespoke Communications Blog. Wednesday, 20 February 2013. Forget Fearing Change; Embrace it! Negative change on the other hand is naturally resisted, for instance, having to reduce the size of the workforce without changing the workload is a negative change, one that could well be caused by a crisis. The economy plays a huge role in organisational change. A strong economy increases demand for products and services meaning companies must expand operations to cope with this demand. A weak econo...Manag...

4

EWA Bespoke Communications Blog: Fighting Back Against Customer Churn

http://ewa-ltd.blogspot.com/2013/07/fighting-back-against-customer-churn.html

EWA Bespoke Communications Blog. Thursday, 11 July 2013. Fighting Back Against Customer Churn. In this sustained period of economic gloom that businesses are continuing to battle within, the fight to attain new customers has never been more important. But while so many of us are focusing our resources on bringing new customers to the table, organisations of all shapes and sizes are continuing to take existing ones for granted. What is customer churn? But why is this now such a problem for businesses?

5

EWA Bespoke Communications Blog: The Value of CRM to the Customer Life Cycle

http://ewa-ltd.blogspot.com/2013/03/the-value-of-crm-to-customer-life-cycle.html

EWA Bespoke Communications Blog. Friday, 22 March 2013. The Value of CRM to the Customer Life Cycle. Whatever your business, whatever its size and whatever its proposition, your customers are fundamental to its success. This is why it is so essential to provide great customer service, to ensure that customers are happy with each interaction and are more likely to return in the future. Part of delivering exceptional service is building relationships with customers and managing them effectively. Ultimately...

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ewa.ltd.uk ewa.ltd.uk

Contact Centre Outsourcing, EWA Dedicated Contact Centre Solutions

http://www.ewa.ltd.uk/services/customer-insight

Technical and Service Helpdesks. Crisis and Issues Management. Data Audit and Feasibility Study. Customer Insight Case Study - lunchtogo M&S. Query and Extract Tool. Direct Marketing Campaign Plan. Adidas Are You In. Mott MacDonald and ODA. Customer Insight - The key to unlock the value in your data. Customer Insight is the collection, deployment and analysis of data and information that is essential for businesses to acquire, develop and retain the right customers. EWA's Customer Insight team calls upon...

ewa.ltd.uk ewa.ltd.uk

Contact Centre Outsourcing, EWA Dedicated Contact Centre Solutions

http://www.ewa.ltd.uk/services/customer-insight/lunchtogo-m-s--customer-insight-case-study.shtml

Technical and Service Helpdesks. Crisis and Issues Management. Data Audit and Feasibility Study. Customer Insight Case Study - lunchtogo M&S. Query and Extract Tool. Direct Marketing Campaign Plan. Adidas Are You In. Mott MacDonald and ODA. Customer Insight Case Study - lunchtogo M&S. M&S lunchtogo - Customer Insight Case Study. Marks and Spencer had no problem finding hungry customers for its food delivery service, but it took some clever Customer Insight. EWA manages the lunchtogo order and enquiry con...

ewa.ltd.uk ewa.ltd.uk

Contact Centre Outsourcing, EWA Dedicated Contact Centre Solutions

http://www.ewa.ltd.uk/services/relationship-development/communication-audits.shtml

Technical and Service Helpdesks. Crisis and Issues Management. Data Audit and Feasibility Study. Customer Insight Case Study - lunchtogo M&S. Query and Extract Tool. Direct Marketing Campaign Plan. Adidas Are You In. Mott MacDonald and ODA. Our expert team provides insights into ways of increasing revenue, reducing cost and improving customer service. Speed up customer response, enhance internal processes, reinforce brand and identity and surpass customer expectations. Our Communication Audits include:.

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Contact Centre Outsourcing, EWA Dedicated Contact Centre Solutions

http://www.ewa.ltd.uk/services/digital-marketing.shtml

Technical and Service Helpdesks. Crisis and Issues Management. Data Audit and Feasibility Study. Customer Insight Case Study - lunchtogo M&S. Query and Extract Tool. Direct Marketing Campaign Plan. Adidas Are You In. Mott MacDonald and ODA. The Digital Marketing services offered by EWA provide a cost effective means for businesses to take advantage of the benefits offered by digital mediums in order to engage, acquire, develop and retain their customers. Digital communication and campaign strategy. We&rs...

ewa.ltd.uk ewa.ltd.uk

Contact Centre Outsourcing, EWA Dedicated Contact Centre Solutions

http://www.ewa.ltd.uk/services/customer-insight.shtml

Technical and Service Helpdesks. Crisis and Issues Management. Data Audit and Feasibility Study. Customer Insight Case Study - lunchtogo M&S. Query and Extract Tool. Direct Marketing Campaign Plan. Adidas Are You In. Mott MacDonald and ODA. Customer Insight - The key to unlock the value in your data. Customer Insight is the collection, deployment and analysis of data and information that is essential for businesses to acquire, develop and retain the right customers. EWA's Customer Insight team calls upon...

ewa.ltd.uk ewa.ltd.uk

Contact Centre Outsourcing, EWA Dedicated Contact Centre Solutions

http://www.ewa.ltd.uk/services/relationship-development/strategy-consultancy.shtml

Technical and Service Helpdesks. Crisis and Issues Management. Data Audit and Feasibility Study. Customer Insight Case Study - lunchtogo M&S. Query and Extract Tool. Direct Marketing Campaign Plan. Adidas Are You In. Mott MacDonald and ODA. EWA is able to offer clients specialist marketing and communication consultancy and the benefit of experience gained from over 30 years of providing bespoke customer relationship management. Our strategy and consultancy services include:. Ndash; Our expert project man...

ewa.ltd.uk ewa.ltd.uk

Contact Centre Outsourcing, EWA Dedicated Contact Centre Solutions

http://www.ewa.ltd.uk/services/digital-marketing/sms-marketing.shtml

Technical and Service Helpdesks. Crisis and Issues Management. Data Audit and Feasibility Study. Customer Insight Case Study - lunchtogo M&S. Query and Extract Tool. Direct Marketing Campaign Plan. Adidas Are You In. Mott MacDonald and ODA. Advantages of SMS marketing. People take their mobile phones everywhere - meaning SMS marketing can be effective for time sensitive marketing messages. At EWA we have the necessary technology and experience to help you deliver targeted SMS campaigns, whether it’...

ewa.ltd.uk ewa.ltd.uk

Contact Centre Outsourcing, EWA Dedicated Contact Centre Solutions

http://www.ewa.ltd.uk/services/relationship-development/csr-support.shtml

Technical and Service Helpdesks. Crisis and Issues Management. Data Audit and Feasibility Study. Customer Insight Case Study - lunchtogo M&S. Query and Extract Tool. Direct Marketing Campaign Plan. Adidas Are You In. Mott MacDonald and ODA. Our services and experience include:. Provision for enquiries from members of the public, local businesses and other stakeholders who may be affected. Web interfaces to allow your key staff to access the information contained within databases for use in targeted marke...

ewa.ltd.uk ewa.ltd.uk

Contact Centre Outsourcing, EWA Dedicated Contact Centre Solutions

http://www.ewa.ltd.uk/services.shtml

Technical and Service Helpdesks. Crisis and Issues Management. Data Audit and Feasibility Study. Customer Insight Case Study - lunchtogo M&S. Query and Extract Tool. Direct Marketing Campaign Plan. Adidas Are You In. Mott MacDonald and ODA. EWA provides Customer Relationship Management and Outsourced Marketing Services in five key areas:. Bull; Contact Centres. Bull; Digital Marketing. Bull; Customer Insight. Bull; Data Management. Bull; Relationship Development. And professional contact centre operations.

ewa.ltd.uk ewa.ltd.uk

Contact Centre Outsourcing, EWA Dedicated Contact Centre Solutions

http://www.ewa.ltd.uk/services/relationship-development/relationship-management.shtml

Technical and Service Helpdesks. Crisis and Issues Management. Data Audit and Feasibility Study. Customer Insight Case Study - lunchtogo M&S. Query and Extract Tool. Direct Marketing Campaign Plan. Adidas Are You In. Mott MacDonald and ODA. EWA’s customer relationship management expertise has been developed over many years by successfully helping our clients to increase revenue and profits through bespoke, integrated customer contact. Whatever your industry, customer relationship management has to be a p...

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EWA Bespoke Communications Blog

EWA Bespoke Communications Blog. Friday, 3 January 2014. Why Changing Attitudes is Key to Improving Housebuilders’ Customer Service Offering. Whilst housebuilders have done a great deal of work to promote the quality of their offering, developing a brand and a respected identity requires more than just slick advertising. Speaking to Showhouse magazine. Before the New Year, EWA's Michael Mosley. People talk about promoting the new homes industry louder, but what about quieter? When you walk into a Five St...

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