networkresearch.co.uk
Network Research - How we do it
http://www.networkresearch.co.uk/how-we-do-it
How we do it. How we do it. Our experience has given us a robust view on the best way to understand customers and how to use that understanding to drive change. We follow six stages immersion, design and implementation, analysis, reporting, planning and tracking. Throughout we focus on the core business issues and engage with client teams to embed results. We’ll look to choose the approach that works best for you and your customers, maximising response rates, and making the interviews as engaging and eas...
networkresearch.co.uk
Network Research - Experience with a view
http://www.networkresearch.co.uk/our-view/experience-with-a-view
How we do it. Experience with a view. We think the new identity will give us a strong platform for future growth - building on our already strong reputation of giving clear views to clients on how to win and keep profitable customers. The visual identity and website were designed by specialist agency Keen as Mustard Marketing. The website was built in-house by our own technical team, who also deliver innovative and robust portals and digital solutions for clients. 44 (0)20 7680 5100.
networkresearch.co.uk
Network Research - Text from us?
http://www.networkresearch.co.uk/text-from-us
How we do it. Received a text message from 85060? Who are Network Research? Why did you contact me? We undertake a customer satisfaction survey for Lloyds Banking Group. As part of this survey, we send out text messages to customers who may have recently visited a branch, to ask them a quick question about the service they received. These text messages come from 85060, a number used exclusively by Lloyds Bank, Halifax and Bank of Scotland. Will I be charged for the text message? If you do not wish to rec...
networkresearch.co.uk
Network Research - TSB
http://www.networkresearch.co.uk/experience/tsb
How we do it. Come and bank with us. The launch of the 7 day current account switch guarantee is expected to make the market more competitive. TSB wanted to know which account features drive appeal and their related thresholds to aid new product optimisation. 44 (0)20 7680 5100.
networkresearch.co.uk
Network Research - Called by us?
http://www.networkresearch.co.uk/called-by-us
How we do it. Who are Network Research? We're an independent market research agency. Each year we conduct in the region of 950,000 telephone interviews for a variety of client organisations. Our clients are keen to improve the quality of the services they provide to their customers and we provide objective feedback on how well they are doing. You can verify we are a bona fide market research agency by calling the MRS (Market Research Society) on Freephone 0500 396 999. Why did you contact me? Unless we t...
networkresearch.co.uk
Network Research - Careers
http://www.networkresearch.co.uk/careers
How we do it. Network Research is an Equal Opportunities Employer. We know that our employees are the key to our success so we are committed to providing a working environment where everyone can reach their full potential. We do this through our people and culture, training and reward and benefits programme. If you’d like to join us, please apply using the links below. New vacancies are posted here regularly, but we always love to hear from enthusiastic. 44 (0)20 7680 5100.
networkresearch.co.uk
Network Research - SMRS
http://www.networkresearch.co.uk/experience/smrs
How we do it. SMRS, a marketing agency working with higher education providers, wants to develop a compelling content strategy to attract students to higher education institutes. To do this, they need a better understanding of the practical and emotional journey that students take when making decisions about their future. 44 (0)20 7680 5100.
networkresearch.co.uk
Network Research - RSC
http://www.networkresearch.co.uk/experience/rsc
How we do it. Membership provides RSC with vital funds, yet they felt they needed to know much more about what members value, what makes people join (or not) or why membership lapses. Mixed mode across the membership journey. 44 (0)20 7680 5100.
networkresearch.co.uk
Network Research - Introducing "Brand Experience"
http://www.networkresearch.co.uk/our-view/introducing-brand-experience
How we do it. At Network we like to think we have a good idea of what makes people tick. Why some brands appeal to consumers and others don’t, and what separates a good customer experience from a bad one. But we don’t pretend for a moment that we know everything; nor that we've got experience of working with every brand and in every category. This is where Brand Experience comes into play. To some of the UK’s most popular brands. On our mind are:. We call this the Experience Gap ). Over the coming weeks,...
networkresearch.co.uk
Network Research - Experience
http://www.networkresearch.co.uk/experience
How we do it. Our focus is customer experience research. In our view, doing it well requires experts. With experience of hundreds of voice of the customer programmes and millions of interviews from financial services, utilities, media, education, retail, membership and telecoms, we help clients win and keep customers and improve their customer relationships to name but a few. Read more about some of the people we've helped. SMRS, a marketing agency working with higher education providers, wants to develo...
