bankingblog.celent.com
banking
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Strategy Consulting for Financial Institutions. July 12, 2016. Mobile banking adoption growth is slower than you think. In March of this year the Federal Reserve released the newest iteration of its consumer survey report on mobile banking, Consumers and Mobile Financial Services 2016. This is hardly the unrelentingly rapid pace of change espoused by many who thought evolving customer behavior would overwhelm traditional banks’ ability to adapt. There are a few possibilities. Remember, more than 60% of F...
bankingblog.celent.com
digital
http://bankingblog.celent.com/tag/digital
Strategy Consulting for Financial Institutions. May 13, 2016. Citi’s geolocation move. Just ran an interesting article about Citi’s foray into the use of geolocation (beacons) as it pilots several use cases in its “smart branches.” Several thoughts immediately came to mind as I read Tanaya Macheel’s. Banks have barely scratched the surface in more usefully integrating digital and physical channels as they seek to maximize customer engagement. How far ahead of the industry is Citi? In (June 2015), we soug...
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