flemmingconsulting.net

Flemming Consulting, LLC

Flemming Consulting, LLC. Practical Customer Care Solutions. Flemming Consulting provides management consulting services in the call center sphere, with particular focus on the hospitality and gaming sector. Let Flemming Consulting help you with:. Straightforward, unbiased, documented call center assessments. Management training and strategy development. Workforce planning and labor analysis. Technology selection and implementation. Organizational structure design, compensation models.

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Flemming Consulting, LLC | flemmingconsulting.net Reviews

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Flemming Consulting, LLC. Practical Customer Care Solutions. Flemming Consulting provides management consulting services in the call center sphere, with particular focus on the hospitality and gaming sector. Let Flemming Consulting help you with:. Straightforward, unbiased, documented call center assessments. Management training and strategy development. Workforce planning and labor analysis. Technology selection and implementation. Organizational structure design, compensation models.

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2 operations

3 systems

4 hospitality and gaming

5 matt flemming

6 physical space design

7 hospitality industry focus

8 common sense approach

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10 reviews

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Flemming Consulting, LLC | flemmingconsulting.net Reviews

https://flemmingconsulting.net

Flemming Consulting, LLC. Practical Customer Care Solutions. Flemming Consulting provides management consulting services in the call center sphere, with particular focus on the hospitality and gaming sector. Let Flemming Consulting help you with:. Straightforward, unbiased, documented call center assessments. Management training and strategy development. Workforce planning and labor analysis. Technology selection and implementation. Organizational structure design, compensation models.

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flemmingconsulting.net

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Flemming Consulting, LLC - Operations

http://www.flemmingconsulting.net/operations.html

Flemming Consulting - Practical Customer Care Solutions. Often, the frustrating part about hiring a consultant is when the engagement results in the recommendation of a large technology purchase, or a complete overhaul of your strategy. This is so common that it's come to be expected. But, it doesn't need to be that way. In fact, Flemming Consulting offers temporary management services for those times when you're "between management teams" in your customer care operation. Let us help you with:.

2

Flemming Consulting, LLC - Matt Flemming

http://www.flemmingconsulting.net/mattflemming.html

Flemming Consulting - Practical Customer Care Solutions. Matt Flemming has been working in and around call centers since 1990 in both operations management and information technology roles. He has worked for four notable casino properties and has continually found ways to improve the call center experience through innovative operational tactics and employee programs as well as targeted technology investments. Matt has enjoyed remarkable and repeated success in streamlining, consolidating, and gen...

3

Flemming Consulting, LLC - Hospitality and Gaming

http://www.flemmingconsulting.net/hospitalityandgaming.html

Flemming Consulting - Practical Customer Care Solutions. The hospitality and gaming industry is rich with customer touchpoints and opportunities, and the call center often represents one of the most critical moments of truth for customers. In addition to providing guidance on how your call center can begin its evolution, Flemming Consulting also brings expertise in the following areas specific to our industry:. Hotel, Dining, Spa and Event Reservations. Box Office / Ticketing Operations.

4

Flemming Consutling, LLC - Strategy

http://www.flemmingconsulting.net/strategy.html

Flemming Consulting - Practical Customer Care Solutions. Whether you're getting your start-up call center off the ground, or you know it's time to do something about consolidating your overlapping operations, good strategic advice can be hard to find. Let us help you with:. Determining why and how to consolidate your operations. Long-range planning for emerging operations. Research on outsourcing options. Which metrics matter (and which do not)? Where to locate the center, and how it should be sized.

5

Flemming Consulting, LLC - Systems

http://www.flemmingconsulting.net/systems.html

Flemming Consulting - Practical Customer Care Solutions. Given the complexity of today's customer care technologies, many call center managers find themselves in a difficult position when it comes to large-scale technology decisions. That's because the best call center managers are not necessarily the most tech-savvy. Unfortunately, though, many technology decisions can be largely irreversible, and this creates a real problem for management. Let us help you with your systems:. ACD / Call Routing.

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ARTICLE: Lies, Damned Lies and Call Center Statistics. ARTICLE: Lies, Damned Lies and Call Center Statistics. PRACTICAL CUSTOMER CARE SOLUTIONS. PRACTICAL CUSTOMER CARE SOLUTIONS. We're Here to Help. Hotel Yield and Distribution. Flemming Consulting provides management consulting services in the call center sphere, with particular focus on the hospitality and gaming sector. Let Flemming Consulting help you with:. Straightforward, unbiased, documented call center assessments. HOSPITALITY and GAMING FOCUS.

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Flemming Consulting, LLC

Flemming Consulting, LLC. Practical Customer Care Solutions. Flemming Consulting provides management consulting services in the call center sphere, with particular focus on the hospitality and gaming sector. Let Flemming Consulting help you with:. Straightforward, unbiased, documented call center assessments. Management training and strategy development. Workforce planning and labor analysis. Technology selection and implementation. Organizational structure design, compensation models.

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