FRANCINEBOUCHER.WEEBLY.COM

francineenglish.weebly.com

REFERENCE -

http://francineenglish.weebly.com/reference.html

As director of the Correctional Service of Norway Staff Academy I have had the pleasure of working with Francine Boucher for more than 20 years. The Correctional Service of Norway Staff Academy is the centre of expertise for the correctional services in Norway. It provides specialized training for prison and works officers, offers further education and in-service training for 3400 employees, including the leaders of the correctional services of Norway. Director of International Cooperation.

francineenglish.weebly.com

Change and motivation -

http://francineenglish.weebly.com/change-and-motivation.html

Understanding and implementing change:. SOME LEARNING OBJECTIVES AVAILABLE TO YOU:. The importance of information flow. Motivation as a key factor in implementing change. Who should be motivated, by whom and how. Understanding emotional responses to change. Turning resistance to change into something positive. Understanding the importance of ethics in change processes. Critical decisions and how they are made. Importance of clarity of roles and responsibilities. Finding the right support systems.

francineenglish.weebly.com

Process leadership and facilitation -

http://francineenglish.weebly.com/process-leadership-and-facilitation.html

Process leadership and facilitation. Developing skills and behaviors to facilitate agreement among stakeholders. LEARNING OBJECTIVES AVAILABLE TO YOU:. Getting a group to work together. Distribution of roles in a group. Appropriate involvement of employees to create ownership of decisions, strategies and results. Reaching agreement in groups. Creating deeper work commitment. Training leadership and facilitating skills. Create a free website. Create your own free website. Start your own free website.

francineenglish.weebly.com

Sales, service and customer care -

http://francineenglish.weebly.com/sales-service-and-customer-care.html

Sales, service and customer care. Developing skills and behaviors needed to create repeat business and reliable service. SOME LEARNING OBJECTIVES AVAILABLE TO YOU:. Defining customers expectations from your service organization. Trends affecting your customers expectations and demands. Customer satisfaction; is it enough? Repeat business; what makes the customer come back? Product knowledge and customer care. The customer’s perception of quality. Availability, the first step to service.

francineenglish.weebly.com

Involvement in the organization -

http://francineenglish.weebly.com/involvement-in-the-organization.html

Involvement in the organization. I have a partner I call upon should you require additional specialized expertise in working with large groups that require more than one facilitator. Together we cover a greater area and can offer training skills seminars and process facilitation in the following areas:. How to make meetings work. Problem solving in groups. Ethics in the organization. We use a special organizational process which:. This process lends itself to problem solving, priority setting and planning.

francineenglish.weebly.com

Conflict management and ethics -

http://francineenglish.weebly.com/conflict-management-and-ethics.html

Conflict management and ethics. Building fundamental skills for conflict management, negotiation and communication in daily interactions. SOME LEARNING OBJECTIVES AVAILABLE TO YOU:. Understanding the anatomy of conflict. Consequences of conflict avoidance. Ethics, loyalty, accountability and well-being. Power, authority, influence and accountability. Creating a milieu where differences and people are respected. Dealing with strong disagreements and reaching mutually acceptable solutions.

francineenglish.weebly.com

MY GOALS -

http://francineenglish.weebly.com/my-goals.html

My goals are to help individuals and organizations. Think and plan strategically. Involve stakeholders (right people, right place for the right purpose). Increase personal motivation and confidence. Build trust, promote synergy and cooperation. Reach greater credibility, pride and accountability. Create a free website. Create your own free website. Start your own free website. A surprisingly easy drag and drop site creator. Learn more.

francineenglish.weebly.com

ABOUT ME -

http://francineenglish.weebly.com/about-me.html

Canadian, born in 1954. Trained in ”Leadership and Group Dynamics” in Canada. Independent consulting business since 1988. Fluent in English, French and Norwegian. I have worked within the field of education and as a facilitator since 1985 in the areas of:. Personal development / interpersonal skills. Communication / public speaking. Sales and customer care. Ethics and conflict management. Cooperation in the workplace. Correctional Service of Norway Staff Academy and various prisons in Norway. A surprisin...

francineenglish.weebly.com

The art of communicating / pedagogical skills -

http://francineenglish.weebly.com/the-art-of-communicating--pedagogical-skills.html

The art of communicating / pedagogical skills. SOME LEARNING OBJECTIVES AVAILABLE TO YOU:. The dynamics of effective communication. Knowing your message is understood, not only heard. Understanding what makes people want to listen to you. Understanding your own body language and behaviour. The art of listening. Asking the right questions and providing appropriate answers. Creating a rapport with your listeners. Simple tools to control your nerves and feel confident. We all have an influence on each other.