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Process Consultant: September 2014

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Process Consulting, Service Management, ITIL, Six Sigma. Tuesday, September 30, 2014. Thus, to ensure that IT is constantly able to deliver value effectively and efficiently, ITSM is the key. Today, every organization is investing in ITSM, trying to develop it as their capability and as a strategic asset. Sumit K. Jha. Sunday, September 14, 2014. IT Service Management or ITSM is the ‘subject’ of ITIL. Before focusing on ITSM, it is important for us to understand the meaning of Service. ITSM is the discip...

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Process Consultant: December 2014

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Process Consulting, Service Management, ITIL, Six Sigma. Tuesday, December 16, 2014. Types Of Service Providers. It is also referred to as ‘Type I’ service provider. In this various business functions are owned by the business unit they provide services to. Strategy to govern or manage them is dependent on the business unit which owns them. Key concern for Internal Service Provider is that it can easily be outsourced to an External Service Provider or centralised as Shared Service Provider. In above figu...

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Process Consultant: Key Reasons For Reactive IT Organization

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Process Consulting, Service Management, ITIL, Six Sigma. Tuesday, May 19, 2015. Key Reasons For Reactive IT Organization. It is a fact that today most of the IT organizations are reactive. What makes them a reactive organization? Many organizations have a. Belief that “Being Proactive” is expensive and does not provide value. Also, business does not see value from IT. When the profit margins are strained, this status of IT in the overall organization results in IT being one of the first to face the axe&#...

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Process Consultant: April 2014

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Process Consulting, Service Management, ITIL, Six Sigma. Sunday, April 27, 2014. DIMAICR': A 6 STEP APPROACH TO IMPLEMENT CAPACITY MANAGEMENT IN YOUR ORGANIZATION. Define Capacity Management process. Identify team responsible for capacity management. Train relevant team members. Uirements to meet service level requirements of new or changed services. Map future business requirements. Through periodic consultation with business stakeholders. Translate business requirements into IT requirements. Propose an...

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Process Consultant: Is Your Organization Reactive Or Proactive?

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Process Consulting, Service Management, ITIL, Six Sigma. Tuesday, May 12, 2015. Is Your Organization Reactive Or Proactive? A number of IT organizations believe that they are proactive since they perform some of the activities proactively. So how to tell whether your organization is a reactive or a proactive organizations. Answer to the following questions will help you to judge this. Q1 Are you often facing the state of fire fighting? Q3 Are you aware about the current IT maturity? Sumit K. Jha. Subscri...

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Process Consultant: August 2014

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Process Consulting, Service Management, ITIL, Six Sigma. Tuesday, August 5, 2014. Policy Series - 4.: Change Management Policy. This policy document is aligned to ISO/IEC 20000 and ITIL V3 best practices. As per this policy Change is defined as addition, modification or removal of any Configuration Item (CI) or its attributes. This policy is applicable to the entire change management life cycle as described in Change Management process document. Thus, the scope encompasses:. Business/IT services and CIs.

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Process Consultant: My Conferences (Presentations)

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Process Consulting, Service Management, ITIL, Six Sigma. ItSMF NewZealand Annual Conference 2015: Creating NextGen IT Organization. TFT14 - Summers: Automation and Integration: The Future Of Service Fulfilment. Subscribe to: Posts (Atom). Sumit K. Jha. Author Thought Leadership Strategic Planning Innovation Business Excellence Practice/CoE Setup and Mgmt. New Service Offering Conceptualization and Realization Forming Strategic Alliances Business Development and Negotiations Budget and Forecasting IT ...

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Process Consultant: January 2015

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Process Consulting, Service Management, ITIL, Six Sigma. Wednesday, January 28, 2015. Multi-Supplier Management: Supplier Engagement Model. Following figure depicts a vendor engagement model that can be used for any multi-supplier engagement approach:. Sumit K. Jha. Labels: Multi Supplier Integration. Service Integration and Management. Sunday, January 11, 2015. Multi-Vendor Management Approaches - SI, SMI and SIAM. In continuation with the previous blog on Multi-Vendor Management Approaches. This approa...

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Process Consultant: May 2015

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Process Consulting, Service Management, ITIL, Six Sigma. Tuesday, May 26, 2015. An Approach To Keep Your Focus On The Customer. It is very important that one listens. To what the customer says. Listening is divided into 5 stages. I have used these five stages to devise my model or approach that would help an organization to keep their focus on the customer. This approach is represented below. Sumit K. Jha. Tuesday, May 19, 2015. Key Reasons For Reactive IT Organization. Many organizations have a. When th...

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Process Consultant: November 2014

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Process Consulting, Service Management, ITIL, Six Sigma. Sunday, November 23, 2014. Preparing A RACI Matrix. Following are the steps that should be performed while preparing a RACI matrix:. Identify and list all the activities or processes that are in scope of the RACI definition exercise. Identify or define and list all functional roles that are or could be required for performing the identified activities or processes. Identify gaps or overlaps in the draft matrix and take steps to eliminate the same.