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connection | here, there, everywhereHere, there, everywhere. Designing Confidence: Improving the probability of project success. A recent post on the value of Design thinking in organisations. It’s a behaviour, not a department. Designing Confidence. Customer loyalty: behind the stamps and schemes it’s the service that matters. A while ago, my good friend and esteemed colleague Phil Dearson and I were asked to answer the question ‘What is Gamification? Digital isn’t Digital.
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