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Gerd's Service Management Blog

Gerd's Service Management Blog. January 11, 2013. What’s a Service Manager? Some family members and friends used to keep asking me about my occupation. They know I work in the Telecommunications area for a few decades now but a good part of my business is not very clear to them. So I used to say Well, I am a Service Manager! But what’s that in detail? It’s however much more than just quality management, transactional and escalation support. It’s a valuable add-on and an activity above the normal with...

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Gerd's Service Management Blog. January 11, 2013. What’s a Service Manager? Some family members and friends used to keep asking me about my occupation. They know I work in the Telecommunications area for a few decades now but a good part of my business is not very clear to them. So I used to say Well, I am a Service Manager! But what’s that in detail? It’s however much more than just quality management, transactional and escalation support. It’s a valuable add-on and an activity above the normal with...

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Gerd's Service Management Blog | gerdz.wordpress.com Reviews

https://gerdz.wordpress.com

Gerd's Service Management Blog. January 11, 2013. What’s a Service Manager? Some family members and friends used to keep asking me about my occupation. They know I work in the Telecommunications area for a few decades now but a good part of my business is not very clear to them. So I used to say Well, I am a Service Manager! But what’s that in detail? It’s however much more than just quality management, transactional and escalation support. It’s a valuable add-on and an activity above the normal with...

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gerdz.wordpress.com

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gerdz – Gerd's Service Management Blog

https://gerdz.wordpress.com/author/gerdz

Gerd's Service Management Blog. January 11, 2013. What’s a Service Manager? Some family members and friends used to keep asking me about my occupation. They know I work in the Telecommunications area for a few decades now but a good part of my business is not very clear to them. So I used to say Well, I am a Service Manager! But what’s that in detail? It’s however much more than just quality management, transactional and escalation support. It’s a valuable add-on and an activity above the normal with...

2

Hello world! – Gerd's Service Management Blog

https://gerdz.wordpress.com/2013/01/09/hello-world

Gerd's Service Management Blog. January 9, 2013. In September 2012 I wrote my very first post on my first blog ever – here at WordPress. This seemed like a small step for a human being …. Appreciate all your comments, responses, notes and thoughts along the journey. I am pretty sure that this will be fun …and you’ll never know – this may lead into a big step for mankind! This entry was posted in Miscellaneous. What’s a Service Manager? One thought on “ Hello world! September 7, 2012 at 10:25. Enter your ...

3

About – Gerd's Service Management Blog

https://gerdz.wordpress.com/about

Gerd's Service Management Blog. My name is Gerd Zielinski. I was born in the 60’s and I live close to the city of Hamburg in Germany. I am married and have kids. I work as International Service Manager for a European Telecommunications company. My strategy for this blog is to write something about Service Management and related topics that make a difference to me. Bye for now, take care and “Auf Wiedersehn”! Leave a Reply Cancel reply. Enter your comment here. Address never made public).

4

What’s a Service Manager ? – Gerd's Service Management Blog

https://gerdz.wordpress.com/2013/01/11/what-a-service-manager

Gerd's Service Management Blog. January 11, 2013. What’s a Service Manager? Some family members and friends used to keep asking me about my occupation. They know I work in the Telecommunications area for a few decades now but a good part of my business is not very clear to them. So I used to say Well, I am a Service Manager! But what’s that in detail? It’s however much more than just quality management, transactional and escalation support. It’s a valuable add-on and an activity above the normal with...

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gerdz.info

Service Management

http://gerdz.info/smanagement.html

Some friends used to keep asking me about my occupation. They know I work in the telecommunications sector but a good part of my business is not very clear to them. So I used to say “Well, I am a Service Manager! 8211; but what’s that in detail? There are many Service Management definitions out there. My current approach consist of following important basic blocks:. Manage a service manual per customer as an integral and underlying supporting document to clarify how business is being conducted. Clearly, ...

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Gerd's Service Management Blog

Gerd's Service Management Blog. January 11, 2013. What’s a Service Manager? Some family members and friends used to keep asking me about my occupation. They know I work in the Telecommunications area for a few decades now but a good part of my business is not very clear to them. So I used to say Well, I am a Service Manager! But what’s that in detail? It’s however much more than just quality management, transactional and escalation support. It’s a valuable add-on and an activity above the normal with...

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