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GINAHERALD.WORDPRESS.COM

Ginaherald's Blog | Just another WordPress.com weblog

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How do you view your role as a consumer when it comes to customer service? | Ginaherald's Blog

https://ginaherald.wordpress.com/2010/06/02/how-do-you-view-your-role-as-a-consumer-when-it-comes-to-customer-service

June 2, 2010. How do you view your role as a consumer when it comes to customer service? 8212; ginaherald @ 11:14 pm. What role do we play in reviving it? Where do we start? Do you tend to go with the flow of whatever level of service you receive or do you give feedback? And I’m talking about feedback on both exceptional and not so good service experiences. Does it make a difference where you are whether or not you choose to give feedback? Because they can’t? Don’t know what to do? Leave a Comment ».

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April | 2010 | Ginaherald's Blog

https://ginaherald.wordpress.com/2010/04

April 30, 2010. Some random thoughts on customer service. 8212; ginaherald @ 1:43 am. I was having a conversation today with a gal who does training for various groups. We got into the discussion of what is service? How does one define it? And not just the function of the service itself but the entire experience your client has from start to finish. That’s where I think a lot of companies miss the opportunity. In the small things; the details. April 23, 2010. 8212; ginaherald @ 2:13 am. I just don’t thin...

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May | 2010 | Ginaherald's Blog

https://ginaherald.wordpress.com/2010/05

May 28, 2010. Customer service is great. 8212; ginaherald @ 1:51 am. When it comes to efforts like the ones I referred to in my last post, I’ve had people say to me well sure, that’s fine for you; it’s just how you are when it comes to customer service. My people aren’t like that; don’t have that attitude toward service. To that I say: Why not? Why do you let them think that it’s OK not to have an all out service attitude when it comes to taking care of your customers? May 22, 2010. May 13, 2010. My husb...

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You can cut the ad budget if you invest in customer service training | Ginaherald's Blog

https://ginaherald.wordpress.com/2010/08/20/you-can-cut-the-ad-budget-if-you-invest-in-customer-service-training

August 20, 2010. You can cut the ad budget if you invest in customer service training. 8212; ginaherald @ 1:34 am. Do you have a clear expectation set for your employees when it comes to customer experience? Are they meeting the expectation? Are they equipped and empowered to make decisions that serve your clients? Do you set the example for them in everything you do as the owner, boss, manager, or leader? Do you have a measurement in place? How do you respond when the expectation is not met? You are com...

5

The simple truth about customer service | Ginaherald's Blog

https://ginaherald.wordpress.com/2010/08/06/the-simple-truth-about-customer-service

August 6, 2010. The simple truth about customer service. 8212; ginaherald @ 12:57 am. I hear a lot of recurring themes as I span the globe (and my little world here in Charlotte) chatting about my favorite subject. Several things that most distressing customer service situations seem to have in common are: A general expression of apathy on the part of the employee, no sense of urgency to correct a problem/deal with a situation, lack of knowledge and lack of empowerment. They way I see it though; it’s wor...

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Dumb it down? Good advice or not? | Unapologeticallyme

https://iamunapologeticallyme.wordpress.com/2011/01/26/dumb-it-down-good-advice-or-not

Just another WordPress.com weblog. Laquo; Be yourself. No one else is qualified. Go There’s nothing stopping you! Good advice or not? On January 26, 2011. I got in to this conversation again recently and I wonder what you think about it. As a job transition and career coach I talk a lot about resumes. Content, format, key words, results, accomplishments and what’s going to get someone hired? What I find is that when it comes to resumes everyone has an opinion (shocking). If so I’m curious as to why?

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Gina's Blog

http://www.personalsuccesspartners.com/Gina_s_Blog.html

Visit our customer service blog at. And add your thoughts and comments. We've love to have a conversation with you about it. Check out our more provocative blog at www.iamunapologeticallyme.wordpress.com. We'd love to have your thoughts and comments there too. For me it's a matter of having a dialog we can learn from. I'm excited to know what you have to say about it. Please share your insights with us.

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WED463 Weekly Web log. Sunday, December 5, 2010. A friend of mine posted a quote the other day that went something like this “a mind once stretched by a new idea never regains its original dimensions.” I feel that this quote really described our WED463 course. We have learned so many new ideas and tools that our mind will never regain its original form. We can never revert to old ways and forget our new ideas, because they will be so useful in our journey through life. To many different scenarios. We com...

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I write historical fiction for children, young adults and adults. Aside from a pen, you will usually find me with a book or camera in hand. If you’d like to know more about me, click through to ‘ The writer. 8216; Want to ask me a question? You can contact me on twitter. Or by email at gina (at) ginahepburn (dot) com. Is updated with thoughts and links related to the past as well as to literature, art, theatre and film. Enter your email below. Quote of the day. Sweet shot tuesday/project 52.

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Ginaherald's Blog | Just another WordPress.com weblog

October 29, 2010. Can great customer service providers be made or are they born? 8212; ginaherald @ 2:02 am. To be sure, as with anything, some people will “get it” and others won’t and those who do have a great chance to be given more opportunity for leadership and success. Those who don’t will weed themselves out. So I think for me, I feel that service can be “caught”,”taught”, however you want to say it. So what do you say? Great service providers, born? October 1, 2010. 8212; ginaherald @ 2:17 am.

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