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About Me | GPR Consulting
https://gprconsulting.wordpress.com/about
The Blog Pages of GPR Consulting. Thank you for visiting. My name is Gene and I am a specialist in the contact centre and telecommunications industry. I have been advising businesses on how to improve their performance for over 15 years in both the USA and Europe. I aim to create a consultancy experience with a difference. That is an interesting and energizing environment for my clients whilst providing the ideas, advice and strategies required to achieve your goals. Leave a Reply Cancel reply. Email che...
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A Sure Fire Way to Lose Some Customers #orange #customerservice | GPR Consulting
https://gprconsulting.wordpress.com/2011/12/08/a-sure-fire-way-to-lose-some-customers-orange-customerservice
The Blog Pages of GPR Consulting. A Sure Fire Way to Lose Some Customers #orange #customerservice. The missus got a text from Orange the other day. We both stared slackjawed at the crudeness of the message… it went something like “Hello from Orange. We’re raising your rates! Please visit the website for more information.”. I’m sure a few customers decided to drop Orange like a bad habit after that howler! View all posts by gprconsulting ». This mo thing has better be worth it! Leave a Reply Cancel reply.
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Call Centres Should Avoid being “Soviet”… Discuss | GPR Consulting
https://gprconsulting.wordpress.com/2011/07/31/call-centres-should-avoid-being-soviet-discuss
The Blog Pages of GPR Consulting. Call Centres Should Avoid being “Soviet”… Discuss. I haven’t posted anything over the last couple of weeks because my wife and I were on vacataion to the Baltics. On the trip we spent three days in St. Petersburg, Russia… an amazing three days and a definite “bucket list” destination. For us in that absolutely stunning palace, all we wanted to do was to go past the larger group. What inconveniences would that have caused? In our industry, if a customer asked for somethin...
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gprconsulting | GPR Consulting
https://gprconsulting.wordpress.com/author/gprconsulting
The Blog Pages of GPR Consulting. I am an international contact centre and telecommunications consultant with over 15 years of experience specialising in business analysis, technology advice and design, industry trends, strategic development, coaching, training and presentations. Gprconsulting has written 21 posts for GPR Consulting. A Sure Fire Way to Lose Some Customers #orange #customerservice. This mo thing has better be worth it! Blackberry Crumble is off the menu! 8221; Jason:”F*ck you, Gene! First...
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Lessons in “Surprise and Delight” | GPR Consulting
https://gprconsulting.wordpress.com/2011/10/09/lessons-in-surprise-and-delight
The Blog Pages of GPR Consulting. Lessons in “Surprise and Delight”. I am writing this from the airport on my way back home from a nice holiday in Spain. I wanted to share a nice surprise and delight moment with you all. Checking out of a hotel is never an exciting and delightful experience. It’s usually quite the opposite. But this was a more positive experience by way of a simple gesture while leaving for the airport. So what did it cost the resort? I used to work for a company who made boxed chocolate...
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On Steve Jobs | GPR Consulting
https://gprconsulting.wordpress.com/2011/10/10/on-steve-jobs
The Blog Pages of GPR Consulting. Firstly, I’ll start off by saying that I am not an Apple fanatic. Yes I own Apple products such as the iPad, but I wouldn’t say that makes me some sort of loyal lamb that hangs on every word that comes out of the Cupertino company. I am more of an Android person than an iOS4/iPhone person myself. but that’s my personal preference, isn’t it? Who is Steve Jobs? I will say he was more of “the right man at the right time”. Was he a genius? So Steve was more the person with t...
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Blackberry Crumble is off the menu! | GPR Consulting
https://gprconsulting.wordpress.com/2011/10/13/blackberry-crumble-is-off-the-menu
The Blog Pages of GPR Consulting. Blackberry Crumble is off the menu! 8220;Ring ring”. Gene:” Hi Jason… You have a Blackberry, don’t you? Jason: “Yes.”. Gene:” So how’s that working out for you? Jason:”F*ck you, Gene! This is what I believed happened this week. And its a very painful lesson to learn for RIM. It will likely cost someone their job, for not having the correct “balance” and contingency to deal with massive amounts of BBMs and emails with no available recourse. Posted by Steve FD. You are com...
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This mo thing has better be worth it! | GPR Consulting
https://gprconsulting.wordpress.com/2011/11/21/this-mo-thing-has-better-be-worth-it
The Blog Pages of GPR Consulting. This mo thing has better be worth it! I have taken part in the Movember event at the request of one of my work colleagues; to grow a moustache for the month of November to raise awareness of men’s health issues, in particular prostate and testicular cancer. I am now 21 days in and sporting a nice bushy “Mo”. But there are some issues:. The wife has stopped kissing me. Children point and stare at me. My friends laugh at me. Strangers cross to the other side of the street.
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Why I Will Be Buying Shares in Avaya’s IPO | GPR Consulting
https://gprconsulting.wordpress.com/2011/06/10/why-i-will-be-buying-shares-in-avayas-ipo
The Blog Pages of GPR Consulting. Why I Will Be Buying Shares in Avaya’s IPO. This news is not completely unexpected. But it seems to indicate a sense of confidence in the company from it’s owners. Nevertheless, I think it will be worth it. Avaya has had to absorb a hell of a lot of baggage with Nortel, sifting through things of value and discarding other things that are worthless (and I mean people resources as well as technical). It has been done before… many many times. I am an international contact c...
