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My Anthology of Great Procedures | Just another WordPress.com weblog | greatprocedures.wordpress.com Reviews
https://greatprocedures.wordpress.com
Just another WordPress.com weblog (by Francis)
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easyJet: Low Cost, Great Customer Care | My Anthology of Great Procedures
https://greatprocedures.wordpress.com/2010/02/20/easyjet-low-cost-great-customer-care
My Anthology of Great Procedures. EasyJet: Low Cost, Great Customer Care. February 20, 2010 at 10:32 am. As I was invited to speak at an IT channel conference in February 2010 in Monte Carlo…I would have expected acceptable weather, certainly not so much snow that Nice airport was totally closed for a whole day, stranding thousands of passengers for up to three nights! I was one of those passengers who didn’t make it out of Nice Cote d’Azur on that particular Thursday, the 11. I was then told to go and q...
French retail chain Darty creates great Web 2.0 service | My Anthology of Great Procedures
https://greatprocedures.wordpress.com/2008/01/05/french-retail-chain-darty-creates-great-web-20-service
My Anthology of Great Procedures. French retail chain Darty creates great Web 2.0 service. January 5, 2008 at 3:20 pm. In 1973, some 35 years ago (! Well, they have recently taken the concept a step further, using today’s Web 2.0 technology : last time I bought something from a Darty store in Paris (and I don’t live in Paris, but in Rennes, Brittany, 200 miles away), I was presented with “another loyalty card. 8221; I thought to myself. I shrugged my shoulders until the salesman explained to me that if I...
How my GPS found its way back to the Service organisation | My Anthology of Great Procedures
https://greatprocedures.wordpress.com/2007/07/26/how-my-gps-found-its-way-back-to-the-service-organisation
My Anthology of Great Procedures. How my GPS found its way back to the Service organisation. July 26, 2007 at 12:02 pm. A few hours later, the eMail arrived, with a link to an Extranet that contained an image of the label I simply needed to print, stick on the box, and drop off at my nearest post office. I am now waiting to see how long the apparatus will take to come back, but the first part of my experience is very encouraging…watch this space…. Entry filed under: Business. Leave a Reply Cancel reply.
Navman GPS repair, part 2…its back! | My Anthology of Great Procedures
https://greatprocedures.wordpress.com/2007/08/10/navman-gps-repair-part-2its-back
My Anthology of Great Procedures. Navman GPS repair, part 2…its back! August 10, 2007 at 7:36 am. Well, I knew I could trust these guys, my GPS is repaired and back home. The whole thing barely took 2 weeks and it was delivered back by UPS. I’m impressed. Entry filed under: Customer Experience. How my GPS found its way back to the Service organisation. French retail chain Darty creates great Web 2.0 service. Leave a Reply Cancel reply. Enter your comment here. Address never made public).
About Francis Tchertoff | My Anthology of Great Procedures
https://greatprocedures.wordpress.com/about
My Anthology of Great Procedures. Francis is married to a French wife and has three children, a boy 21 and two girls 19 and 17. He lives in Rennes, Brittany. 1 Comment Add your own. Jaime @ Fitzgerald Analytics. November 30, 2007 at 8:34 pm. Looks like a potentially interesting blog. Are you planning to continue building it? Leave a Reply Cancel reply. Enter your comment here. Fill in your details below or click an icon to log in:. Address never made public). Notify me of new comments via email.
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rottenprocedures.wordpress.com
November | 2007 | The Definitive Anthology of Rotten Procedures
https://rottenprocedures.wordpress.com/2007/11
The Definitive Anthology of Rotten Procedures. Archive for November, 2007. Lettre ouverte à M. Jacques Attali, Président de la Commission “Libération de la Croissance”. Pour exporter ou vendre dans toute la France, il faut voyager et en France, pour voyager, il faut payer plus cher qu’ailleurs! Air France, de Rennes: 978. Air France, de Paris: 908. Lufthansa, départ Francfort: 646. British Airways, de Birmingham: 488. British Airways, de Londres Heathrow: 367. Lufthansa, départ Hambourg:279. Nous sommes ...
rottenprocedures.wordpress.com
April | 2009 | The Definitive Anthology of Rotten Procedures
https://rottenprocedures.wordpress.com/2009/04
The Definitive Anthology of Rotten Procedures. Archive for April, 2009. Grippe porcine: une France invincible ou un gouvernement irresponsable? Demain matin, notre fils rentre d’urgence du Mexique après une année entière passée à Guadalajara. Nous avons appelé le service médical de l’aéroport Roissy Charles de Gaulle pour savoir s’il devait passer un contrôle en arrivant: “Non, non, nous ne faisons pas de contrôle systématique.”. April 29, 2009 at 10:59 am. Rotten Procedures" is back!
Cloud sheds backup | ChannelFoglight
https://channelfoglight.wordpress.com/2010/07/26/74
Views on the Channel. Next time, you might get hit by an EMC backup server falling out of a cloud. Just before the piano fell. Companies seem to have voted with their feet and EMC recently announced they are pulling their “Cloud backup service” Atmos out of the Cloud because not enough customers are interested. Would one need Cloud backup if one has Cloud applications! In fact, come to think of it, EMC should be offering the exact opposite: old fashioned. Feed You can leave a response. From your own site.
rottenprocedures.wordpress.com
The Definitive Anthology of Rotten Procedures | Just spit it out…and suggest the improvements, they might even read your suggestions! | Page 2
https://rottenprocedures.wordpress.com/page/2
The Definitive Anthology of Rotten Procedures. Hertz read my post…they are addressing the situation. Well guess what…Hertz contacted me yesterday because they saw my post about my recent advenures. A very efficient lady from their European Customer Services department told me that she was embarrassed on behalf of Hertz that I had been treated this way, especially since I am a regular customer. That is a real win-win situation. So much for Blogs! July 12, 2007 at 4:24 pm. Do they really think that people ...
Back to the future with IBM? | ChannelFoglight
https://channelfoglight.wordpress.com/2010/07/26/back-to-the-future-with-ibm
Views on the Channel. Back to the future with IBM? An IBM 370-168 mainframe, state of the art in the early 80's. Should we be calling IBM. So here we are back to 40 years ago when IBM’s revenue mainly came from renting computer power to customers who connected their thousands of 5250 or 3270 terminals to mainframes using unbelievably slow modems that were each the size of a small desktop computer. Yes kids…512Mb…stop laughing please…. It has 3 Terabytes of RAM,up to 96 processors, reams of blades and can.
rottenprocedures.wordpress.com
September | 2007 | The Definitive Anthology of Rotten Procedures
https://rottenprocedures.wordpress.com/2007/09
The Definitive Anthology of Rotten Procedures. Archive for September, 2007. Le Comité d’Entreprise tue la croissance en France. Commentaire soumis le 26/09/2007 au Blog de la Commission pour la Libération de la Croissance. Dans un article du 13/03/07 ( Lire ici. Les Échos fait remarquer que la France a besoin de 10000 grosses PME et semble ne pas comprendre pourquoi les PME françaises semblent atteindre un plafond de verre autour de 50 à 75 employés. Si l’effectif de l’entreprise (apprécié co...100 à 399...
rottenprocedures.wordpress.com
October | 2007 | The Definitive Anthology of Rotten Procedures
https://rottenprocedures.wordpress.com/2007/10
The Definitive Anthology of Rotten Procedures. Archive for October, 2007. TGV Fantômes à la SNCF. Aujourd’hui, je cherchais à réserver un billet TGV Rennes-Paris Montparnasse pour le 5 Novembre 2007 vers 11h00. Internaute convaincu (quoique de moins en moins pour ce qui est de la SNCF…voir mes autres aventures), je me suis connecté à http:/ www.voyages-sncf.com. De retour à la maison, je vérifie à nouveau que ce train n’existe pas sur Internet…toujours pas de 11h25 pour Paris le 5 Novembre. Si c’es...
rottenprocedures.wordpress.com
Le Comité d’Entreprise tue la croissance en France | The Definitive Anthology of Rotten Procedures
https://rottenprocedures.wordpress.com/2007/09/28/le-comite-dentreprise-tue-la-croissance-en-france
The Definitive Anthology of Rotten Procedures. Le Comité d’Entreprise tue la croissance en France. September 28, 2007 at 7:34 am. Commentaire soumis le 26/09/2007 au Blog de la Commission pour la Libération de la Croissance. Dans un article du 13/03/07 ( Lire ici. Les Échos fait remarquer que la France a besoin de 10000 grosses PME et semble ne pas comprendre pourquoi les PME françaises semblent atteindre un plafond de verre autour de 50 à 75 employés. Si l’effectif de l’entreprise (apprécié ...100 à 399...
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My Anthology of Great Procedures | Just another WordPress.com weblog
My Anthology of Great Procedures. EasyJet: Low Cost, Great Customer Care. As I was invited to speak at an IT channel conference in February 2010 in Monte Carlo…I would have expected acceptable weather, certainly not so much snow that Nice airport was totally closed for a whole day, stranding thousands of passengers for up to three nights! I was one of those passengers who didn’t make it out of Nice Cote d’Azur on that particular Thursday, the 11. I was then told to go and queue at another counter (they q...
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