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Sorry™ | Guides | Weathering the StormHere are some simple tips on how to respond better to a crisis, both for the benefit of your customers and your business.
http://guides.sorryapp.com/
Here are some simple tips on how to respond better to a crisis, both for the benefit of your customers and your business.
http://guides.sorryapp.com/
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Sorry™ | Guides | Weathering the Storm | guides.sorryapp.com Reviews
https://guides.sorryapp.com
Here are some simple tips on how to respond better to a crisis, both for the benefit of your customers and your business.
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Sorry™ | Guides | Weathering the Storm | People and Places
http://guides.sorryapp.com/weathering-the-storm/part-one/people-and-places.html
Want a Status Page to help put this into practice? Try Sorry for 30 Days. Knowing who is involved in responding to a crisis, where they meet, and how they communicate will help save confusion in and amongst the chaos. Organise your team into doers and talkers; those responsible for physically attacking the challenge, who can be left to get on with their task, and those who will speak to other people within the business and your customers. Have a place to talk. Even if your team typically works from home,...
Sorry™ | Guides | Weathering the Storm | Get a Communication Strategy
http://guides.sorryapp.com/weathering-the-storm/part-one/get-a-communication-strategy.html
Want a Status Page to help put this into practice? Try Sorry for 30 Days. Get a Communication Strategy. It's important that your team know how and where to talk to one another and also how to talk to customers about any unfolding events. Getting the team talking. Agree on a means for the team to speak; for distributed teams, IM clients such as Slack. Get your Slack channels set up in advance to save time and avoid confusion as to where people should go. Get a Status Page. Ensure the team knows how to sta...
Sorry™ | Guides | Weathering the Storm | Understanding what Went Wrong
http://guides.sorryapp.com/weathering-the-storm/part-three/understanding-what-went-wrong.html
Want a Status Page to help put this into practice? Try Sorry for 30 Days. Understanding what Went Wrong. By doing so, you'll learn a great deal about your product, your business, and the way in which you respond to a crisis. Gather all the clues. There is no single cause. So often you’ll find yourself pinning the blame on a single element, such as ‘the database server failed,’ but this is seldom the true root cause. Why did the database fail? Why was there no fail-over in place? Mitigate the contributing...
Sorry™ | Guides | Weathering the Storm | Dealing with Customer Questions
http://guides.sorryapp.com/weathering-the-storm/part-two/dealing-with-questions.html
Want a Status Page to help put this into practice? Try Sorry for 30 Days. Dealing with Customer Questions. Just because you have a status page doesn't mean you can ignore direct calls for help; and it's important you deal with them properly. Expect less traditional approaches. Make sure everyone in the business is vigilant and that they know how to deal with this when it happens. Don’t palm them off to the status page. Take criticism on the chin. People were upset, and they were right to be. When we ...
Sorry™ | Guides | Weathering the Storm | Get the Word Out
http://guides.sorryapp.com/weathering-the-storm/part-two/get-the-word-out.html
Want a Status Page to help put this into practice? Try Sorry for 30 Days. Get the Word Out. Now that your team understands what's going on, it's time to keep your customers updated. Get out there early. Start talking with customers as early as possible. Even if you don’t fully understand what’s going on, explain that you’re looking into things. Put any marketing on hold. Campaigns on pause while the heat is on. The only thing you should be talking to customers about is the incident at hand. If you follow...
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Sorry™ | Status Page the Business Owner Will Love
https://www.sorryapp.com/audiences/business-owners.html
Skip to main content. Sorry™ is a status page service trusted in over 100 cities across the globe to communicate about downtime. Status Pages Business Owners. Your Business, Your Reputation. Sorry™ is designed to help you protect the reputation you've worked so hard to earn. Prepare For the Worst. Sometimes even the most reliable of services go wrong. Fixing the problem is a given, but the way in which you communicate with your customers can make all the difference. Own Your Bad News. Sorry™ is a s...
Sorry™ | Infrastructure
https://www.sorryapp.com/infrastructure.html
Skip to main content. Sorry™ is a status page service trusted in over 100 cities across the globe to communicate about downtime. Staying up, even when you’re down. We take our commitment to you seriously, here’s a little more information about our infrastructure. How we achieve reliability in the face of adversity. We isolate each status page. Hosting them separately from other customers, our core application and websites. It is completely self-contained. Looking for a more detailed technical insight?
Sorry™ | Our Story
https://www.sorryapp.com/about.html
Skip to main content. Sorry™ is a status page service trusted in over 100 cities across the globe to communicate about downtime. Robin Geall Co-Founder and CEO. Robert Rawlins Co-Founder and CTO. The "Two Robs" are cousins who have been working together developing applications and infrastructure for the last 15 years, with companies in the Travel, Internet and Retail industries. Born out of frustration. Let’s do it better. Made in the UK. Old Station Business Park. 44 (0) 1273 917 517. 9am - 6pm GMT.
Sorry™ | Status Page for Customer Service Teams
https://www.sorryapp.com/audiences/customer-service-teams.html
Skip to main content. Sorry™ is a status page service trusted in over 100 cities across the globe to communicate about downtime. Status Pages Customer Service Teams. Service status is about good customer service, we like to think that Sorry™ makes that easier. Your entire team, briefed. One of the bigger challenges of managing service status communication in a customer service team is ensuring that everyone has the latest information and that they're given a true account of the unfolding events. Service ...
Sorry™ | Features
https://www.sorryapp.com/features.html
Skip to main content. Sorry™ is a status page service trusted in over 100 cities across the globe to communicate about downtime. Status pages without robots and charts. Our features are built for humans. Brand your status page. You can quickly and easily customise every facet of your brand, from logos to colours. Your own domain name. Use your own domain name, such as status.example.com. Handy if you’re a support company with several services to run, create a dedicated status page for each. A simple plug...
Sorry™ | Status Page that Developers Will Love
https://www.sorryapp.com/audiences/developers.html
Skip to main content. Sorry™ is a status page service trusted in over 100 cities across the globe to communicate about downtime. Built by Us, Made by You. Sorry™ gives you complete flexibility in your status page design, without the complications of the back-end. We give you complete HTML and CSS control over the look of your status page, yet still provide those without technical skill to customise logos and colours from right within the app. Learn about Liquid →. View our GitHub projects →. Sorry™...
Sorry™ | Our Pricing
https://www.sorryapp.com/pricing.html
Skip to main content. Sorry™ is a status page service trusted in over 100 cities across the globe to communicate about downtime. Fair Pricing That Grows with Your Business. Sorry™ provides peace of mind that is priceless in crisis situations. Ben Verbeken, CEO at Seats.io. Start 30 Day Trial. Ideal for SMEs with a Team. Start 30 Day Trial. Logins for all the team. Custom HTML and CSS. Start 30 Day Trial. Open Source Project or Bootstrapped Startup? Reach out to hello@sorryapp.com. 44 (0) 1273 917 517.
Sorry™ | Hosted Status Page Service for Downtime Heros
https://www.sorryapp.com/tour.html
Skip to main content. Sorry™ is a status page service trusted in over 100 cities across the globe to communicate about downtime. Become a Downtime Hero with a Status Page. Rescue People from the Dark During Outages. With Super Powers Hosted by Us. Preventing Stress and Providing Openness. A beautifully simple status page becomes the home for transparent status updates. Engage people with ongoing stories wherever they are in the word, without them leaving their browser, inbox, twitter or slack.
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Snipesoft Tips, Hints and Guides. Published by sarmad naseem. April 14, 2015. Ebay with OMINS OMINS users can now manage their Ebay orders via omins now, without incurring any additional cost. Note: Currently OMINS only collects orders from Ebay, omins will not be able to list or manage auctions on Ebay. How to connect your OMINS with Ebay To connect, go to promo group and click […]. Help on “paid -to pickup” status. Published by sarmad naseem. November 27, 2014. Promo group deletion and inactivation.
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Sorry™ | Guides | Weathering the Storm
Guide Weathering the Storm. Here are some simple tips on how to respond better to a crisis, both for the benefit of your customers and your business. Part One: The calm before the storm. Planning and preparation: Pick your response team and get them ready to cope with an outage. Knowing who is involved in responding to a crisis, where they meet,. It's important that your team know how and where to talk to one ano. Being the First to Know. If your customers are having to tell you that your service is down,.
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