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IT management research: outsourcing, benchmarking, best practice : h2index

IT management research for the largest multinational, global companies: Microsoft Office365, end user support, cloud computing, helpdesks, service desks, vendor management

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IT management research: outsourcing, benchmarking, best practice : h2index | h2index.com Reviews
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IT management research for the largest multinational, global companies: Microsoft Office365, end user support, cloud computing, helpdesks, service desks, vendor management
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2 Microsoft Office365
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4 end user support
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6 IT management outsourcing
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IT management research: outsourcing, benchmarking, best practice : h2index | h2index.com Reviews

https://h2index.com

IT management research for the largest multinational, global companies: Microsoft Office365, end user support, cloud computing, helpdesks, service desks, vendor management

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1

Collaboration use cases, Microsoft Office 365, Lync, CISCO, Google : h2index

http://www.h2index.com/collaboration-use-cases

Collaboration and design of the workplace. The power of our approach. The benefits and ramifications of collaboration, using unified communications systems such as Microsoft Office 365 and Lync, Cisco and Google, are complex. Collaboration may also have a considerable impact upon the design of the workplace. How collaboration works is best explained through a series of use cases describing possible scenarios. Trouble shooting on oil rigs. This is achieved at a fraction of the cost both to the company, fo...

2

IT security - working with external busines partners, technology, culture : h2index

http://www.h2index.com/it-security

Collaboration and design of the workplace. The power of our approach. Sony, SEGA, the CIA, FBI, US Serious Organised Crimes Organisation (SOCA), Marks and Spencer (Epsilon) and Citigroup: a diverse group of organisations who have all suffered serious IT security breaches in 2011. Managers across the globe are wondering whether they will be the hackers’ next target. The IT security topics covered by the study included:. Working with external business partners. Mergers and acquisitions or divestments.

3

Simon Bennett profile : h2index

http://www.h2index.com/simon-bennett-profile

Collaboration and design of the workplace. The power of our approach. Simon Bennett – Partner. Industry expertise / specialist knowledge. Providing innovative benchmarking services to help solve the complex IT management problems of multi-national companies. Developing IT strategies; IT-enabled business strategy and process design; post-merger integration; and IT organization and governance design. Understanding of private and public sector organisations. Favourite topics of conversation. The work of h2i...

4

Benchmarking user support : h2index

http://www.h2index.com/benchmarking-user-support

Collaboration and design of the workplace. The power of our approach. Benchmarking user support services. H2index has been benchmarking user support services operations in major international corporations since 2006. Each study covered service desks/help desks and desk-side support, and has analysed data covering costs, service quality, structure, and service characteristics such as languages supported. Users Supported Size Band. Saving scaled to 50k Users. Demand management desk-side support. Read our n...

5

User support forums : h2index

http://www.h2index.com/user-support-forums

Collaboration and design of the workplace. The power of our approach. In 2005, h2index’s user support clients suggested they would value meeting peers from other global companies to share ideas and discuss current issues. We have subsequently held several forums for senior end user support (EUS) executives in the USA and Europe. Each forum has been well attended with strongly positive delegate feedback. We typically start the forum early and aim to finish mid-afternoon, to facilitate delegates’ travel sc...

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This plugin/widget lets you add and show random quotes to your WordPress blog with ease. The plugin uses MySQL to store quotes. You can specify an image for each quote, default image for quotes, and the option to disable images altogether. This section describes how to install the plugin and get it working. Upload directory «xmasb quotes» to the. Activate the plugin through the ‘Plugins’ menu in WordPress. Add the widget to your sidebar. The title for the Widget is set directly in the Widget under &laquo...

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IT management research: outsourcing, benchmarking, best practice : h2index

Collaboration and design of the workplace. The power of our approach. Helping IT managers achieve their objectives by exploiting. Our understanding of IT practice in the world’s largest companies. User services is evolving rapidly. Discover what others are achieving and how to improve global service desk and desk-side support. What works for you and what doesn’t? Lync, Office 365, Cisco and a multitude of unified communications. Learn how your peers exploit them? Many IT services are already in the cloud.

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