learningresults.blogspot.com
learning results: Local Shops For Local People
http://learningresults.blogspot.com/2007/09/local-shops-for-local-people.html
Local Shops For Local People. In February 2007, 'Which' published a report on the UK's Top 50 Retailers. Stores were rated, by customers, on various aspects of their offer:. Quality, range and stock availability. Knowledge, availability and helpfulness of staff and after-sales service. Ease of finding products, tidiness of stores, store environment and queing time. Both opening times and location. Regular price, sales and special offers. The Top 10 looks like this. It doesn't take a brain-surgeon to work...
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learning results: What We Can Learn From EBAY!
http://learningresults.blogspot.com/2007/09/what-we-can-learn-from-ebay.html
What We Can Learn From EBAY! All good stuff, but isn't this simply a case of throwing money at a problem that has been around since man first traded with his neighbour? I am, of course, referring to their wonderful 'feedback' mechanism, where customers are encouraged to leave either negative, neutral, or positive comments for their provider (Seller) and, in turn, the 'Seller' can do the same for their customer (Buyer). Lets say there are two sellers that are both selling an identical product for an ident...
learningresults.blogspot.com
learning results: A Customer By Any Other Name?
http://learningresults.blogspot.com/2007/08/consumer-futures-what-in-name.html
A Customer By Any Other Name? I was recently doing some project research for a public service customer, and stumbled across something that made my blood boil. If theres one thing that starts me ranting, its when service providers (be they private or public sector) refer to their CUSTOMERS as 'consumers', 'clients', or even 'users'. Now, you may consider this to be a pointless exercise, after all 'who really cares what we call 'em? Don't get me wrong, the NCC do some great stuff and are extremely pro-acti...
learningresults.blogspot.com
learning results: What Could We Learn From T-Mobile?
http://learningresults.blogspot.com/2007/10/what-could-we-learn-from-t-mobile.html
What Could We Learn From T-Mobile? I've been having some technical problems (which I won't bore you too much with), to do with my mobile communications. I've been with T-Mobile for a few years now, and its always been a symbiotic and harmonic relationship where I don't bother them, and they don't bother me. However, I have been astonished at the service I received! 2 They tried their level-best to help me solve the problems that I was having. In fact one guy (Greg) from the technical team, would not ...
learningresults.blogspot.com
learning results: CUSTOMER FEEDBACK & TESTIMONIALS
http://learningresults.blogspot.com/2008/11/customer-feedback-testimonials.html
CUSTOMER FEEDBACK and TESTIMONIALS. Harvey Mills is very professional. He has effective interpersonal skills, a sound knowledge of his subject matter and a great sense of humour.". West Sussex County Council. Learning Results Ltd, does exactly what it says on the tin! Their creative approach to providing sustainable solutions provides a one-stop-shop for a diverse range of training interventions. They actually listen! Maritime and Coastguard Agency. Outlook Audio Visual Ltd. Avon Tyrrell (Youth Clubs UK).
learningresults.blogspot.com
learning results: RECENT MEDIA & PRESS
http://learningresults.blogspot.com/2008/12/recent-media-press.html
RECENT MEDIA and PRESS. MRW Magazine (Recycling and Household Waste Management) November 2008. Article about the current Customer Service project for Viridor Waste Management and West Sussex County Council. . Working with Learning Results. Click image to read full article. Subscribe to: Post Comments (Atom). Welcome To LATEST NEWS! Follow me on Twitter. Harvey Mills: Personal Profile. About how we could help you and your business, please visit us at www.learningresults.co.uk.
learningresults.blogspot.com
learning results: Johnstons: Bucking The Trend Through Service Excellence
http://learningresults.blogspot.com/2009/04/johnstons-bucking-trend-through-service.html
Johnstons: Bucking The Trend Through Service Excellence. Johnstons is unique in many ways. Ndependently run, and privately owned, Johnstons have been producing the finest quality cashmere and wool. Len knitwear and accessories from their Scottish Mills since 1797. Classic design, and more recently Contemporary flavours, form the core of their collections, and they have gained a deserved reputation (and brand loyalty) for their excellent quality and workmanship. Johnst. States George McNeil, Johnstons Ret...
