help.enchant.com

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Replying to tickets and adding private notes. Tickets in the folder view. Working with customer profiles. Working with your knowledge base. Organizing knowledge base articles. Building an internal knowledge base. Building ticket queues with smart folders. Automating workflows with triggers. Improve productivity with macros. Managing mailboxes or teams using inboxes. Installing the widget on your website. Setting up a custom host name. Customizing your help center website. Account and User Management.

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Enchant | help.enchant.com Reviews

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Replying to tickets and adding private notes. Tickets in the folder view. Working with customer profiles. Working with your knowledge base. Organizing knowledge base articles. Building an internal knowledge base. Building ticket queues with smart folders. Automating workflows with triggers. Improve productivity with macros. Managing mailboxes or teams using inboxes. Installing the widget on your website. Setting up a custom host name. Customizing your help center website. Account and User Management.

<META> KEYWORDS

1 using tickets

2 ticket basics

3 searching

4 help centers

5 help center basics

6 formatting article content

7 see all 7

8 ticketing setup

9 setting up signatures

10 help center setup

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using tickets,ticket basics,searching,help centers,help center basics,formatting article content,see all 7,ticketing setup,setting up signatures,help center setup,managing help centers,billing and payments,transfer ownership,closing your account

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Enchant | help.enchant.com Reviews

https://help.enchant.com

Replying to tickets and adding private notes. Tickets in the folder view. Working with customer profiles. Working with your knowledge base. Organizing knowledge base articles. Building an internal knowledge base. Building ticket queues with smart folders. Automating workflows with triggers. Improve productivity with macros. Managing mailboxes or teams using inboxes. Installing the widget on your website. Setting up a custom host name. Customizing your help center website. Account and User Management.

INTERNAL PAGES

help.enchant.com

1

Help center basics | Enchant

http://help.enchant.com/article/43/help-center-basics

A help center is the ultimate customer support website that brings live chat, knowledge base and a contact form into a single place for your customers. This helps your customers answer their questions themselves before reaching out to your team. For an example of a help center website, see help.enchant.com. The help center widget. If somebody on your team is available for chat, the "Contact Us" button on the knowledge base listing will start a chat. For an example of a help center widget, see the "?

2

Replying to tickets and adding private notes | Enchant

http://help.enchant.com/article/23/replying-to-tickets-and-adding-private-notes

Replying to tickets and adding private notes. Replies are sent to your customers as emails from your team email address (eg: support@your-domain.com. As setup in the. Inbox configuration. Your. Custom signature is automatically inserted. Just like a regular email client, you can CC/BCC other addresses and attach files. Drafts are saved automatically while you're typing. You can even save a draft on the mobile interface and pick up where you left off when you get back to your desk!

3

Tickets in the folder view | Enchant

http://help.enchant.com/article/9/tickets-in-the-folder-view

Tickets in the folder view. Folders represent a collection of tickets that meet certain conditions. They can be. Customized to fit your workflow and update in real time as your team works through the tickets. Folders use the Minimal. Display style by default, to keep things light. This can be changed to the Full. Detailed) style as a per-user setting:. The Minimal display style uses a compact representation of ticket attributes:. Open (also could be H for Hold or C for Closed). This ticket has attachments.

4

Using Tickets | Enchant

http://help.enchant.com/section/2/using-tickets

Replying to tickets and adding private notes. Tickets in the folder view. Working with customer profiles. Splitting a ticket into multiple tickets. Merging tickets from the same customer. Removing sensitive content from tickets. Changing the customer on a ticket. Working with multiple teams and departments using inboxes. User specific ticketing preferences. What your customers see. Digging deeper into a ticket.

5

Automating workflows with triggers | Enchant

http://help.enchant.com/article/75/automating-workflows-with-triggers

Automating workflows with triggers. A trigger represents a set of actions that are automatically run by the system when certain conditions are met. For example, a trigger can be used to:. Add the label Order. To new tickets that have a subject starting with. And are from a specific sender (i.e. orders@your-domain.com. Label is added to a ticket, auto assign it to Nancy. There are two types of triggers in Enchant:. These run whenever a ticket is created as a result of an incoming email. A condition consis...

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enchant.com

Pricing | Enchant

http://www.enchant.com/pricing

Start My Free Trial. No credit card required. Free for 30 days. No complex pricing tiers, no extra charges for addons and no sign up fees. Getting started is easy. Add your team, forward your email and start delighting your customers. We're here to help you get the most out of Enchant! Reach out over email or live chat at anytime. What is a user? Users are members of your team that log into Enchant and answer customer questions. Your customers never have to log into Enchant. How does the trial work?

enchant.com

Integrations | Enchant

http://www.enchant.com/apps

Ready to go integrations with services you know and love. Displays realtime custom data from your internal systems on the customer sidebar. Public knowledge base for your customers. Internal knowledge base for your team. Chat with customers on your website. Chat transcrips are archived in customer history and emailed to the customer. Single app enables customers to search the knowledge base, start a chat or send you an email. Fully customizable and easy to install. 2016 Senvee Inc. Privacy.

enchant.com

Zendesk Alternative - It's like gmail on steroids! | Enchant

http://www.enchant.com/zendesk-alternative

Enchant is a simple alternative to Zendesk. By focussing on the customer support needs of small/medium businesses, we've built a product that's easier to understand, easier to use and easier to setup. If that's not enough, it also provides a. Faster experience for your team and is completely invisible to your customers. Enchant's email integration rocks! Enchant is really realtime! You know how your email client updates automatically whenever a new email comes in? Enchant is easy on the wallet. Enchant i...

enchant.com

Features | Enchant

http://www.enchant.com/universal-inbox

Everything a growing business needs to delight customers in an easy to use package. Manage all your inboxes and teams within a single account. Your customers never see a ticket number and never have to log into anything. To them, it's just email. Collaborate with your team by sharing private notes on a ticket. Organize and categorize tickets with labels. Do more faster by combining labels with triggers and smart folders. Display data retrieved from your internal systems on customer profiles. Acknowledge ...

enchant.com

Enchant vs Email | Enchant

http://www.enchant.com/email-support-software

Email is amazing. It's universal, it's quick, it's simple, it's personalized. And it works really well for customer support! However, while email is great for communication, it lacks the right tools. This is where Enchant comes in! It helps you answer lots of incoming requests as a team. Let's see how Enchant solves some of the challenges with scaling email support:. If an email is marked as read, is someone else working on it? Has it already been taken care of? Read states can cause havoc on a team.

enchant.com

Features | Enchant

http://www.enchant.com/ticket-management

Everything a growing business needs to delight customers in an easy to use package. Manage all your inboxes and teams within a single account. Your customers never see a ticket number and never have to log into anything. To them, it's just email. Collaborate with your team by sharing private notes on a ticket. Organize and categorize tickets with labels. Do more faster by combining labels with triggers and smart folders. Display data retrieved from your internal systems on customer profiles. Acknowledge ...

enchant.com

Features | Enchant

http://www.enchant.com/analytics

Everything a growing business needs to delight customers in an easy to use package. Manage all your inboxes and teams within a single account. Your customers never see a ticket number and never have to log into anything. To them, it's just email. Collaborate with your team by sharing private notes on a ticket. Organize and categorize tickets with labels. Do more faster by combining labels with triggers and smart folders. Display data retrieved from your internal systems on customer profiles. Acknowledge ...

enchant.com

Features | Enchant

http://www.enchant.com/customer-profiles

Everything a growing business needs to delight customers in an easy to use package. Manage all your inboxes and teams within a single account. Your customers never see a ticket number and never have to log into anything. To them, it's just email. Collaborate with your team by sharing private notes on a ticket. Organize and categorize tickets with labels. Do more faster by combining labels with triggers and smart folders. Display data retrieved from your internal systems on customer profiles. Acknowledge ...

enchant.com

Features | Enchant

http://www.enchant.com/productivity

Everything a growing business needs to delight customers in an easy to use package. Manage all your inboxes and teams within a single account. Your customers never see a ticket number and never have to log into anything. To them, it's just email. Collaborate with your team by sharing private notes on a ticket. Organize and categorize tickets with labels. Do more faster by combining labels with triggers and smart folders. Display data retrieved from your internal systems on customer profiles. Acknowledge ...

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Replying to tickets and adding private notes. Tickets in the folder view. Working with customer profiles. Working with your knowledge base. Organizing knowledge base articles. Building an internal knowledge base. Building ticket queues with smart folders. Automating workflows with triggers. Improve productivity with macros. Managing mailboxes or teams using inboxes. Installing the widget on your website. Setting up a custom host name. Customizing your help center website. Account and User Management.

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