groovehq.com
Meet Groove - The Simple Alternative to Zendesk
https://www.groovehq.com/vs/zendesk
Picking a Help Desk. Groove is a simple Zendesk alternative. Here's why you should consider switching. Picking a Help Desk. Thinking of making the switch to Groove or one of the other Zendesk competitors? We want to make the decision as easy as possible, so we’ve put together some info that’ll help you decide which option is best for you. We hope this helps. 1) Groove is easier than way-too-complicated Zendesk. With Groove, you won’t have to. All you see when you log in is your simple inbox:. Your custom...
groovehq.com
Meet Groove - The Simple Alternative to Desk.com
https://www.groovehq.com/vs/desk
Picking a Help Desk. Groove is a simple Desk.com alternative. Here's why you should consider switching. Thinking of making the switch to Groove or one of the other Desk.com competitors? We want to make the decision as easy as possible, so we’ve put together some info that’ll help you decide which option is best for you. We hope this helps. 1) Groove is simpler to use. With Groove, you won’t have to. All you see when you log in is your simple inbox:. 2) Groove is more personal for your customers. Groove l...
groovehq.com
Online Support Ticket System by Groove
https://www.groovehq.com/apps/knowledge-base
An online Knowledge Base never sleeps. Software that delivers online answers to help your customers with their support questions, even when you're not around. Ensure that your customer service is always online. Your knowledge base delivers answers, even when you can’t. Deliver awesome support 24/7. Your Knowledge Base is always online to answer questions, even when you’re not. It’s like having a 24/7 support agent. Get fewer support emails. Works on any device. Customer self-service at its best. Whenever...
groovehq.com
Online Support Ticket System by Groove
https://www.groovehq.com/reports
Know exactly what’s going on. Easy-to-understand reports that help you stay on top of the most important online customer support metrics. Dashboard tracks what matters. Stay on top of the most important online customer support metrics. Help your team improve. Set goals, keep your team on track and continue to improve your customer service. Know how your customers feel. Spot trends at a glance. Learn more about Help Desk. Get Knowledge Base metrics, too. Improve your Knowledge Base. Turn support tickets i...
groovehq.com
Online Support Ticket System by Groove
https://www.groovehq.com/email-management
Manage support emails from your inbox. Groove turns Gmail, Outlook, or any other email software into your team’s customer service help desk. Deliver awesome customer service via email. Groove works with Gmail, Outlook and every other email provider. Looks just like email. Groove looks and feels exactly like email to your customers. They'll never know you're using a help desk. Your customers will never have to go through a login portal or find a ticket number to get help. It’s as simple as email. Enhance ...
groovehq.com
Online Support Ticket System by Groove
https://www.groovehq.com/ticketing
Turn support tickets into amazing customer experiences. Groove’s ticketing system makes delivering awesome, personal customer service easy for you and your team. All of your customer conversations in one place. Nothing slips through the cracks. It takes less than three minutes to set up Groove as your new support inbox. See and respond to Tweets and Facebook wall posts that mention your business. Two-step integrations for leading chat providers like Olark and SnapEngage. Phone Calls and SMS. Use rules to...
groovehq.com
How Does Groove Compare to Other Help Desks?
https://www.groovehq.com/compare
Picking the right help desk. A simple comparison (including reviews) to help you. Make the right choice. If you’re thinking about how your business should manage customer support, you’ve probably seen a lot of options. From regular old email to the fanciest enterprise help desks, there are dozens of alternatives out there that promise that they’ll help you deliver better online support. Below, you’ll find details on the differences between Groove, email. And enterprise help desks like Zendesk. We built G...
groovehq.com
Customers
https://www.groovehq.com/customers
Join over 4,500 happy customers. Customer support software that’s loved by small businesses everywhere. See how Groove helps Allan keep support simple. LessAccounting is a SaaS company that makes simple accounting software for small businesses. And with thousands of customers, they needed a help desk that could keep up. Read more customer success stories. See how these businesses use Groove to build better relationships with their customers. Kicked complicated enterpeise software to the curb.
