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The Help Desk How-To

The Help Desk How-To. Wednesday, June 28, 2006. Objectivity is the name of the game. What do I mean when I say 'fanboyism'? Well by that I mean that there are people out there who line themselves up behind one company and will support it to its death no matter what happens between now and then. While this seems to be most common in the video card (ATI vs. nVidia) and OS (Windows vs. Linux/BSD vs. Mac) arenas, you can find these zealots in pretty much every facet of our society. Why is this a problem?

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The Help Desk How-To. Wednesday, June 28, 2006. Objectivity is the name of the game. What do I mean when I say 'fanboyism'? Well by that I mean that there are people out there who line themselves up behind one company and will support it to its death no matter what happens between now and then. While this seems to be most common in the video card (ATI vs. nVidia) and OS (Windows vs. Linux/BSD vs. Mac) arenas, you can find these zealots in pretty much every facet of our society. Why is this a problem?

<META> KEYWORDS

1 techniques for technicians

2 justin smith

3 nexxai@gmail com

4 40 comments

5 0 comments

6 setting customer expectations

7 third party vendors

8 saying no

9 robert reid

10 3 comments

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techniques for technicians,justin smith,nexxai@gmail com,40 comments,0 comments,setting customer expectations,third party vendors,saying no,robert reid,3 comments,contributors,links,google news,edit me,previous posts,introduction,archives,subscribe to

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The Help Desk How-To | helpdeskhowto.blogspot.com Reviews

https://helpdeskhowto.blogspot.com

The Help Desk How-To. Wednesday, June 28, 2006. Objectivity is the name of the game. What do I mean when I say 'fanboyism'? Well by that I mean that there are people out there who line themselves up behind one company and will support it to its death no matter what happens between now and then. While this seems to be most common in the video card (ATI vs. nVidia) and OS (Windows vs. Linux/BSD vs. Mac) arenas, you can find these zealots in pretty much every facet of our society. Why is this a problem?

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helpdeskhowto.blogspot.com

1

The Help Desk How-To: How-To: Speak to your client (Part 1)

http://helpdeskhowto.blogspot.com/2006/04/how-to-speak-to-your-client-part-1.html

The Help Desk How-To. Monday, April 10, 2006. How-To: Speak to your client (Part 1). As the first real article on this site, I'd like to start off by writing about something that every technician is going to have to do at some point in their career, but will probably end up doing wrong, and that is speaking to your client. What's the wrong way, you ask? Problem Description: User calls the helpdesk and says "I can't save my document to my network folder.". What I almost always. 3 She didn't say anything a...

2

The Help Desk How-To: Introduction

http://helpdeskhowto.blogspot.com/2006/04/introduction.html

The Help Desk How-To. Monday, April 10, 2006. My counterpart, Robert Reid, has essentially the same role as myself (we work for the same company), and he is incredibly gifted in this area as well. He is my first resource when I find myself stuck with an issue. He is very experienced in the helpdesk and one of the very few people I know that I can say without a doubt is better at this than I am. Hope to see you soon. Posted by Justin Smith @ 2:19 PM. Subscribe to Post Comments [ Atom.

3

The Help Desk How-To: Objectivity is the name of the game

http://helpdeskhowto.blogspot.com/2006/06/objectivity-is-name-of-game.html

The Help Desk How-To. Wednesday, June 28, 2006. Objectivity is the name of the game. What do I mean when I say 'fanboyism'? Well by that I mean that there are people out there who line themselves up behind one company and will support it to its death no matter what happens between now and then. While this seems to be most common in the video card (ATI vs. nVidia) and OS (Windows vs. Linux/BSD vs. Mac) arenas, you can find these zealots in pretty much every facet of our society. Why is this a problem?

4

The Help Desk How-To: Setting customer expectations, SLAs and saying no

http://helpdeskhowto.blogspot.com/2006/04/setting-customer-expectations-slas-and.html

The Help Desk How-To. Thursday, April 13, 2006. Setting customer expectations, SLAs and saying no. The topic of setting customer expectations while working within SLAs and having to say no is probably the most business orientated aspect of any technician’s job. While all three topics will most likely be defined by management, it still falls to the technician to adhere to these guidelines to maintain company profits, but you must do so while maintaining good customer relationships. The above is only meant...

5

The Help Desk How-To: How-To: Speak to your client (Part 2)

http://helpdeskhowto.blogspot.com/2006/04/how-to-speak-to-your-client-part-2.html

The Help Desk How-To. Tuesday, April 11, 2006. How-To: Speak to your client (Part 2). This article focuses on the soft skill (or people skill) techniques you can use to communicate more effectively with your client which will let you focus on the more technical part of your job. We will go over things like how to determine your user's technical competency, how to explain issues to a non-technical person, and in a forthcoming article, how to politely refuse a client's request. Clearly shows that someone h...

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helpdeskhowto.blogspot.com

The Help Desk How-To

The Help Desk How-To. Wednesday, June 28, 2006. Objectivity is the name of the game. What do I mean when I say 'fanboyism'? Well by that I mean that there are people out there who line themselves up behind one company and will support it to its death no matter what happens between now and then. While this seems to be most common in the video card (ATI vs. nVidia) and OS (Windows vs. Linux/BSD vs. Mac) arenas, you can find these zealots in pretty much every facet of our society. Why is this a problem?

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