basicsm.com
Resources for Basic Service Management | Basic Service Management
http://www.basicsm.com/resources-basic-service-management
Skip to Main Content Area. Sensible service management for everyone. The Standard Case approach. A guide to the Standard Case approach to service response. Is now available in Spanish. This book is about how to run services, in any organisation, in any industry. It describes the basics, the core stuff, in realistic pragmatic terms. And it is pragmatically brief - we kept it to 50 paperback pages. Find out about Rob's other books. Resources for Basic Service Management. Useful to any services organisation:.
twohills.co.nz
Rob England | Two Hills
http://twohills.co.nz/profile
Two Hills on Facebook. Rob England on LinkedIn. Rob was certified as an instructor on DevOps Foundation and on Certified Agile Service Manager, for the DevOps Institute. Rob recently presented at or attended. ItSMFnz National Conference in May 2015. ItSMF Australia National Conference in August 2015. In San Francisco in October 2015. Pink Elephant's 20th Annual IT Service Management Conference. In Las Vegas in February 2016. He will be speaking at. In Las Vegas in February 2017. The Standard Case Approach.
itskeptic.org
Slow IT | The IT Skeptic
http://www.itskeptic.org/slow-IT
Skip to Main Content Area. Lively up your online or real-world event with. Please recommend this blog. The IT Skeptic is on:. Is the IT Skeptic. Written by the IT Skeptic! This book is about how to run services, in any organisation, in any industry. It describes the basics, the core stuff, in realistic pragmatic terms. And it is pragmatically brief - we kept it to 50 paperback pages. Ask the ITIL Wizard. On Thu, 2013-02-28 01:28. Share this post with. I'm appealing for it here now. Just because the techn...
twohills.co.nz
Workshops and seminars | Two Hills
http://twohills.co.nz/seminars
Two Hills on Facebook. Rob England on LinkedIn. Rob was certified as an instructor on DevOps Foundation and on Certified Agile Service Manager, for the DevOps Institute. Rob recently presented at or attended. ItSMFnz National Conference in May 2015. ItSMF Australia National Conference in August 2015. In San Francisco in October 2015. Pink Elephant's 20th Annual IT Service Management Conference. In Las Vegas in February 2016. He will be speaking at. In Las Vegas in February 2017. The Standard Case Approach.
twohills.co.nz
Rob England | Two Hills
http://www.twohills.co.nz/node/15
Two Hills on Facebook. Rob England on LinkedIn. Rob was certified as an instructor on DevOps Foundation and on Certified Agile Service Manager, for the DevOps Institute. Rob recently presented at or attended. ItSMFnz National Conference in May 2015. ItSMF Australia National Conference in August 2015. In San Francisco in October 2015. Pink Elephant's 20th Annual IT Service Management Conference. In Las Vegas in February 2016. He will be speaking at. In Las Vegas in February 2017. The Standard Case Approach.
theagileexecutive.com
The Tool is the Method | The Agile Executive
https://theagileexecutive.com/2009/07/08/the-tool-is-the-method
The Tool is the Method. In a recent post. Examines the role tools often play in the context of a desired cultural change. To quote Damon:. Did you ever notice that our first inclination is to reach for a tool when we want to change something? What we always seem to forget is that web operations, as a discipline, is only partially about technology. Damon’s states the following view on the right balance to be struck:. The tool is the method. An effective approach to rolling Agile:. Tools might not change c...
twohills.co.nz
Speaking topics | Two Hills
http://www.twohills.co.nz/node/48
Two Hills on Facebook. Rob England on LinkedIn. Rob was certified as an instructor on DevOps Foundation and on Certified Agile Service Manager, for the DevOps Institute. Rob recently presented at or attended. ItSMFnz National Conference in May 2015. ItSMF Australia National Conference in August 2015. In San Francisco in October 2015. Pink Elephant's 20th Annual IT Service Management Conference. In Las Vegas in February 2016. He will be speaking at. In Las Vegas in February 2017. The Standard Case Approach.
twohills.co.nz
Speaking topics | Two Hills
http://www.twohills.co.nz/speaking
Two Hills on Facebook. Rob England on LinkedIn. Rob was certified as an instructor on DevOps Foundation and on Certified Agile Service Manager, for the DevOps Institute. Rob recently presented at or attended. ItSMFnz National Conference in May 2015. ItSMF Australia National Conference in August 2015. In San Francisco in October 2015. Pink Elephant's 20th Annual IT Service Management Conference. In Las Vegas in February 2016. He will be speaking at. In Las Vegas in February 2017. The Standard Case Approach.
