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Essential Hospitality | Hospitality Leadership by Nick Meiers

Hospitality Leadership by Nick Meiers

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Essential Hospitality | Hospitality Leadership by Nick Meiers | hospitalityleadership.wordpress.com Reviews

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Hospitality Leadership by Nick Meiers

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Reducing dependence on heroic acts of service | Essential Hospitality

https://hospitalityleadership.wordpress.com/2010/01/08/heroic-acts

Hospitality Leadership by Nick Meiers. Sometimes your employees will suck… and it’s not even their fault! Standard Work: a useful lean tool for hospitality? Reducing dependence on heroic acts of service. January 8, 2010. There is no question that heroic employees create memorable experiences for guests, but our dependence on heroism is simply not sustainable. Two examples:. The check-in wait time is inexcusably long, so a front-desk attendant stays an extra hour beyond her shift to help out. Leaders need...

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Essential Hospitality | Hospitality Leadership by Nick Meiers | Page 2

https://hospitalityleadership.wordpress.com/page/2

Hospitality Leadership by Nick Meiers. Newer posts →. The Biggest Surprise in Las Vegas. July 11, 2012. A friend of mine just returned from a vacation trip to Las Vegas. The first thing she told me was how nice her hotel was. I pressed her and asked, “What did you like about it? You’ll never guess. Even before mentioning the restaurants, she told me about the remote control shades in their room. The whole city of Las Vegas, and she mentions some mechanical blinds? On this for Bill Quiseng’s blog. But her...

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The Facebook Status I Can’t Forget | Essential Hospitality

https://hospitalityleadership.wordpress.com/2012/11/07/the-facebook-status-i-cant-forget

Hospitality Leadership by Nick Meiers. The Case of the Lost Elmos. What Hospitality Needs to Learn from the Australian Radio DJs →. The Facebook Status I Can’t Forget. November 7, 2012. Amongst the clutter of my friends’ Facebook statuses, one posted on Monday caused me to pause. I’ve been thinking about it all week. Greet every team member, every day. Coach through regular pre-shift meetings. And for goodness sake, when someone returns from maternity leave, have your entire team sign a card for them.

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A Useful Phrase for Managing Passionate Conflict | Essential Hospitality

https://hospitalityleadership.wordpress.com/2013/09/18/a-useful-phrase-for-managing-passionate-conflict

Hospitality Leadership by Nick Meiers. What Hospitality Needs to Learn from the Australian Radio DJs. A Useful Phrase for Managing Passionate Conflict. September 18, 2013. Managing conflict is even more difficult when neither party is wrong. Imagine two event managers–one with 20 years of experience, the other a few years out of college. Each with his own idea for how to work on a common problem. Now is the time to pull a key phrase from your arsenal: “Isn’t it great that…”. Leave a Reply Cancel reply.

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Nick Meiers | Essential Hospitality

https://hospitalityleadership.wordpress.com/author/nmeiers

Hospitality Leadership by Nick Meiers. Author Archives: Nick Meiers. A Useful Phrase for Managing Passionate Conflict. September 18, 2013. Managing conflict is even more difficult when neither party is wrong. Imagine two event managers–one with 20 years of experience, the other a few years out of college. Each with his own idea for how to work on a common … Continue reading →. What Hospitality Needs to Learn from the Australian Radio DJs. December 10, 2012. The Facebook Status I Can’t Forget. Imagine two...

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Essential Hospitality | Hospitality Leadership by Nick Meiers

Hospitality Leadership by Nick Meiers. A Useful Phrase for Managing Passionate Conflict. September 18, 2013. Managing conflict is even more difficult when neither party is wrong. Imagine two event managers–one with 20 years of experience, the other a few years out of college. Each with his own idea for how to work on a common problem. You bring these two employees together to discuss the issue and quickly identify that while each is passionate, their perspectives differ greatly. December 10, 2012. Hospit...

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