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How to Be A Customer | Advice and Anecdotes From the Harrowing World of Customer Support

Advice and Anecdotes From the Harrowing World of Customer Support

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How to Be A Customer | Advice and Anecdotes From the Harrowing World of Customer Support | howtobeacustomer.wordpress.com Reviews
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Advice and Anecdotes From the Harrowing World of Customer Support
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7 posted by kris
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How to Be A Customer | Advice and Anecdotes From the Harrowing World of Customer Support | howtobeacustomer.wordpress.com Reviews

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Advice and Anecdotes From the Harrowing World of Customer Support

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1

Don’t Ask | How to Be A Customer

https://howtobeacustomer.wordpress.com/2008/07/11/dont-ask

How to Be A Customer. Advice and Anecdotes From the Harrowing World of Customer Support. Here’s another big lie that you’ve been fed all your life: there is no such thing as a stupid question. I can assure you, there is. Okay, let’s be a little less harsh and a little more PC. Perhaps there aren’t stupid questions, but there sure are useless ones. When it comes to technical support there is one question that you just don’t want to ask: Why? Why not ask why? I just told you not to ask! In all of my years ...

2

Don’t Put Off For 31 Days What You Can Do In 30 | How to Be A Customer

https://howtobeacustomer.wordpress.com/2008/11/16/dont-put-off-for-31-days-what-you-can-do-in-30

How to Be A Customer. Advice and Anecdotes From the Harrowing World of Customer Support. Don’t Put Off For 31 Days What You Can Do In 30. Eying the date of my last post, there’s no denying that if there’s one thing that I’m good at, it’s procrastination. So let’s have a chat about one of my very favorite marketing deals – the 30 day trial. Do what the little yellow post-it says. Now, I’m going to gloss over those of you who cried “SCAM! How to Prepare for the Call. Feed You can leave a response. I just r...

3

Personalized Service, Not Personal Slave | How to Be A Customer

https://howtobeacustomer.wordpress.com/2009/01/21/personalized-service-not-personal-slave

How to Be A Customer. Advice and Anecdotes From the Harrowing World of Customer Support. Personalized Service, Not Personal Slave. As you can imagine, the extra dough gives you, as the customer, extra privileges. But to what extent, one might ask themselves. I give my clients a run down of what they can and can’t expect from me, but I can’t (unfortunately) give them a run down of what I expect of them. So here are a few pointers. Now, now, be nice! Also, when you call back don’t expect your represe...

4

The 4-1-1 | How to Be A Customer

https://howtobeacustomer.wordpress.com/2008/04/10/the-4-1-1

How to Be A Customer. Advice and Anecdotes From the Harrowing World of Customer Support. Do you ever feel like you and your customer service rep are speaking a different language? It sounds like English, but it just doesn’t make sense, and problems aren’t being solved. Believe me, we feel the same way. Believe me, sometimes I thought interpreting “Hamlet” was easier. 8221; are all infinitely better descriptions to an e-mail problem. You can follow any responses to this entry through the RSS 2.0. Leave a ...

5

How to deal with the evil salesperson | How to Be A Customer

https://howtobeacustomer.wordpress.com/2009/03/15/how-to-deal-with-the-evil-salesperson

How to Be A Customer. Advice and Anecdotes From the Harrowing World of Customer Support. How to deal with the evil salesperson. Any customer support representative can testify to the ongoing feud between customer support and the sales team. What I’m trying to say is we don’t like them either. However, it is, for the most part, not their fault that they cause problems in the business/customer relationship. So what can YOU do? Immeadiately Call Customer Support. In that scenario, at no point did the sales ...

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How to Be A Customer | Advice and Anecdotes From the Harrowing World of Customer Support

How to Be A Customer. Advice and Anecdotes From the Harrowing World of Customer Support. How to deal with the evil salesperson. March 15, 2009. Any customer support representative can testify to the ongoing feud between customer support and the sales team. What I’m trying to say is we don’t like them either. However, it is, for the most part, not their fault that they cause problems in the business/customer relationship. So what can YOU do? Immeadiately Call Customer Support. In that scenario, at no poin...

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