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How to ITIL

Torsdag 4 februari 2016. What is process design (my way) post 1(5). This is a series of 5 posts. All posts are available. All ITSM professionals talk about it. It is mentioned in every project addressing ITSM, ITIL or IT processes in general in any context. But what is it? I mean in detail? How do you do it? And when you do, what are you actually doing? Now you might think that if I have been designing processes successfully for more than a decade, what on earth have I been doing for all these years?

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Torsdag 4 februari 2016. What is process design (my way) post 1(5). This is a series of 5 posts. All posts are available. All ITSM professionals talk about it. It is mentioned in every project addressing ITSM, ITIL or IT processes in general in any context. But what is it? I mean in detail? How do you do it? And when you do, what are you actually doing? Now you might think that if I have been designing processes successfully for more than a decade, what on earth have I been doing for all these years?

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1 how to itil

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How to ITIL | howtoitil.blogspot.com Reviews

https://howtoitil.blogspot.com

Torsdag 4 februari 2016. What is process design (my way) post 1(5). This is a series of 5 posts. All posts are available. All ITSM professionals talk about it. It is mentioned in every project addressing ITSM, ITIL or IT processes in general in any context. But what is it? I mean in detail? How do you do it? And when you do, what are you actually doing? Now you might think that if I have been designing processes successfully for more than a decade, what on earth have I been doing for all these years?

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howtoitil.blogspot.com

1

How to ITIL: augusti 2015

http://howtoitil.blogspot.com/2015_08_01_archive.html

Fredag 7 augusti 2015. People, Process and Technology, what does that mean? When talking to people who have been involved in a larger process design or establishment projects, there seem to be a widely spread understanding about the term people, process and technology. Nevertheless, when asking the question. What was the projects top priority the last 4 to 8 weeks of the project? Another question I usually ask is. If you want a solid foundation you need concrete. Think of people, process and technolo...

2

How to ITIL: I don’t like IT "movements" or frameworks, but why I still use them all.

http://howtoitil.blogspot.com/2015/12/i-dont-like-it-or-frameworks-but-why-i.html

Onsdag 30 december 2015. I don’t like IT movements or frameworks, but why I still use them all. Its not deliberate, no. The use of selections of a particular framework applied for a specific situation/challenge at a company is a common approach. It might even succeed and increase or decrease whatever the target was. Is this wrong? Of course not. Could you brag about it? Of course. Could you even say that framework used works? 2 2 is not 4 every time in ITSM! So here we are. We are all looking at the ...

3

How to ITIL: november 2015

http://howtoitil.blogspot.com/2015_11_01_archive.html

Tisdag 17 november 2015. Add value, stop protecting people from the truth. Today there is set of ITIL processes that are almost treated as commodity. I’m talking about the Operation lifecycle processes. How they are used varies but they are often there one way or the other. Pretty much every service management tool vendor covers them and has been for years. Still the outcome of these processes in reality does not cut it in many situations and there is a struggle to keep up. So what’s left? With this in p...

4

How to ITIL: ITSM, why the distance between theory and practice

http://howtoitil.blogspot.com/2013/06/itsm-why-distance-between-theory-and.html

Fredag 7 juni 2013. ITSM, why the distance between theory and practice. A few years down the road you ask yourself why you have not got any further with the initiative than you have. Feels similar? Does all experience come to the conclusion that we did it wrong and there is a easy way out but that holy grail is always out of reach? Could it be that even with the best knowledge within the topic of service management their is always a big portion of self awareness that is always overlooked? I like the idea...

5

How to ITIL: Process development or decommission

http://howtoitil.blogspot.com/2013/05/process-development-or-decommission.html

Fredag 10 maj 2013. Process development or decommission. People seem to think that process implementation is about a design phase and a implementation phase. Once it is in place you are done? I think nothing could be more wrong (well actually allot could be more wrong but just bare with me on this). To actually get a beneficiary evolving process you need to care for it. Being actively caring is the key for the process evolution so lets call that management :). Gadgeten innehöll ett fel. How to scope your...

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How to ITIL

Torsdag 4 februari 2016. What is process design (my way) post 1(5). This is a series of 5 posts. All posts are available. All ITSM professionals talk about it. It is mentioned in every project addressing ITSM, ITIL or IT processes in general in any context. But what is it? I mean in detail? How do you do it? And when you do, what are you actually doing? Now you might think that if I have been designing processes successfully for more than a decade, what on earth have I been doing for all these years?

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