hearresources.blogspot.com
HEAR Resources: October 2013
http://hearresources.blogspot.com/2013_10_01_archive.html
Thursday, October 17, 2013. Smart Goal logs and instructions. Thanks to Marcos Martinez for some great tools for SMART Goals! Library Card Application Error Log- https:/ docs.google.com/spreadsheet/ccc? Library Card Application Error Log Instructions- https:/ docs.google.com/file/d/0B6pUcgF0fjLbY3N1d2N5bHZCMjg/edit? Feel free to download these and use them with your staff members! Labels: SMART Goal Logs. Subscribe to: Posts (Atom). FY2015 SMART Goals for Managers. 2016 Non-Supervisors HEAR Instructions.
hplnl.blogspot.com
Customer Experience Blog: New Facility Checklist
http://hplnl.blogspot.com/2015/06/new-facility-checklist.html
Monday, June 29, 2015. As discussed in the Managers Meeting, we have a newly revised Facility Checklist for all Neighborhood Libraries, Special Collections and Central locations. Please use this form beginning July 1, 2015 and submit it electronically to Celeste Diaz by the 10th of each month. Please walk through your location(s), as if you were the customer, looking for issues or problems that you may not have noticed previously. Report the issues and record them on the form. Link to the form. Health an...
hplnl.blogspot.com
Customer Experience Blog: February 2015
http://hplnl.blogspot.com/2015_02_01_archive.html
Tuesday, February 17, 2015. I have created a page with a list of monthly tasks. http:/ cemonthlytasks.blogspot.com/. You can also find it at the top of every page of the blog. I have tried to include who the report or statistics goes to and a link when possible. Please take a look at it and if I have incorrect information or am missing something, please email Laurie.Covington@houstontx.gov. So I can correct it. Links to this post. Subscribe to: Posts (Atom). CE Managers Meeting Minutes.
hplnl.blogspot.com
Customer Experience Blog: January 2015
http://hplnl.blogspot.com/2015_01_01_archive.html
Thursday, January 29, 2015. Presentations from Manager Boot Camp. I have created at Boot Camp page ( http:/ hplnlmeetingdiscussions.blogspot.com/. And am slowly adding the presentations and some handouts from our various presenters. I will also add answers to the questions asked during the week as they come in. Links to this post. Wednesday, January 21, 2015. Personalized Reading Lists (AKA Readers Advisory). Saima Kadir shared this information with us. Take a look at the RA form. Links to this post.
nlideas.blogspot.com
HPL CE Ideas & Suggestions: Positive Performance Training
http://nlideas.blogspot.com/2014/08/positive-performance-training.html
HPL CE Ideas and Suggestions. Use this blog to share new ideas or suggestions with your colleagues. Wednesday, August 27, 2014. Are there plans to provide trainings to HPL managers/supervisors on the positive improvement program? Our new Deputy Director, Michele Gorman, is working closing with the Learning and Development Center (AKA the Cape Center) to create a series of classes for managers on documentation, scheduling, and the positive performance program. Subscribe to: Post Comments (Atom). Buy a ten...
nlideas.blogspot.com
HPL CE Ideas & Suggestions: City computers are for City business
http://nlideas.blogspot.com/2011/11/city-computers-are-for-city-business.html
HPL CE Ideas and Suggestions. Use this blog to share new ideas or suggestions with your colleagues. Saturday, November 5, 2011. City computers are for City business. Please remember that City computers are for City business. This is very important to remember when you are in public view. Since many phones have cameras and video it is very easy for citizens to document their complaints. And nobody wants to end up on the news in a picture or video. Couple of other reminders. Good comment, Kitty. City compu...
nlideas.blogspot.com
HPL CE Ideas & Suggestions: Selling USB drives/scanning and fax services
http://nlideas.blogspot.com/2011/09/selling-usb-drivesscanning-and-fax.html
HPL CE Ideas and Suggestions. Use this blog to share new ideas or suggestions with your colleagues. Friday, September 30, 2011. Selling USB drives/scanning and fax services. Has HPL considered selling USB drives? It's something a lot of people need/ask for, since they can't save to computers. Also, we sometimes get asked if we can scan or fax documents. I know Central is now faxing documents, is that something that will also happen in neighborhood libraries? I will share what I learn. Taking advantage of...
nlideas.blogspot.com
HPL CE Ideas & Suggestions: September 2014
http://nlideas.blogspot.com/2014_09_01_archive.html
HPL CE Ideas and Suggestions. Use this blog to share new ideas or suggestions with your colleagues. Tuesday, September 23, 2014. With constant changes in staff and the expense of purchasing new business cards, is it possible to purchase Avery 8 1/2 x 11 label sheets that will allow for staff to enter name/email and adhere label to general NL cards? This would be beneficial when conducting outreaches and interviews. Links to this post. Subscribe to: Posts (Atom). Make your suggestion here! It would be gre...
nlideas.blogspot.com
HPL CE Ideas & Suggestions: List of "Home" Locations
http://nlideas.blogspot.com/2012/04/list-of-home-locations.html
HPL CE Ideas and Suggestions. Use this blog to share new ideas or suggestions with your colleagues. Wednesday, April 4, 2012. List of "Home" Locations. Would it possible to have a list of where NL staff, or at least Managers and Assistant Managers, "live", that is where their office/desk is located and where they prefer to receive items through delivery. John Merullo, BLU/BRA/VIN (but please send my mail to VIN :). Subscribe to: Post Comments (Atom). Make your suggestion here! List of Home Locations.
