blog.hubcase.com
Hubcase Blog: February 2011
http://blog.hubcase.com/2011_02_01_archive.html
Saturday, February 26, 2011. How to achieve less than 1 minute downtime (99.9999% uptime) a year? If you have a minute, I'd like to invite your to thinks about this:. If a cloud vendor offers 99.9% uptime, it would be about 9 hours of downtime in a year, business continuity would be affected. How does a 24x7 call center using Salesforce.com (does not offer SLA) log cases when it goes down for 9 hours? What if we have another independent Standby Cloud. If my math is correct, it goes like this:. Software a...
blog.hubcase.com
Hubcase Blog: Be aware, your cloud vendor is a liability to your customer satisfaction
http://blog.hubcase.com/2011/01/be-aware-your-cloud-vendor-is-liability.html
Monday, January 3, 2011. Be aware, your cloud vendor is a liability to your customer satisfaction. One thing that I learned over the years working in IT environment: As far as providing excellent services to your customers, you can try to be perfect, but you are limited by the products and services you are getting from your vendors. Be aware, your cloud vendor is liability to your customer satisfaction. Http:/ www.hubcase.com/. August 19, 2014 at 11:22 PM. Subscribe to: Post Comments (Atom). Recently, an...
blog.hubcase.com
Hubcase Blog: "The customer is god", only when or before the customer pays?
http://blog.hubcase.com/2011/01/customer-is-god-only-when-or-before.html
Monday, January 3, 2011. The customer is god", only when or before the customer pays? In business, we often talk about "The customer is god". Lately, I realized that there is a bit of hypocrisy, because it's only true when the customer pays or before the customer pays. Here are some observations:. When you dial a company and want to talk to customer support, you often hear: "For sales, press 1". Have you ever heard: "For customer support, press 1"? You'd lucky if there is an option for support. If you ha...
blog.hubcase.com
Hubcase Blog: Hard to believe: Your CRM is a liability to your customer satisfaction
http://blog.hubcase.com/2011/01/hard-to-believe-your-crm-is-liability.html
Monday, January 3, 2011. Hard to believe: Your CRM is a liability to your customer satisfaction. Your CRM or service desk is a liability to your customer satisfaction. They will record a ticket in their system, and then you save the information told by the vendor on the sticker note on the monitor as seen in this picture:. The problem with the example above: there is 1 issue, but we have 3 "systems" tracking it: your service desk, your vendor’s service desk, and the third system is the sticker syst...
blog.hubcase.com
Hubcase Blog: January 2011
http://blog.hubcase.com/2011_01_01_archive.html
Monday, January 3, 2011. Hard to believe: Your CRM is a liability to your customer satisfaction. Your CRM or service desk is a liability to your customer satisfaction. They will record a ticket in their system, and then you save the information told by the vendor on the sticker note on the monitor as seen in this picture:. The problem with the example above: there is 1 issue, but we have 3 "systems" tracking it: your service desk, your vendor’s service desk, and the third system is the sticker syst...
