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IBBIS - Business improvement and mystery shopping - Home

Ian Boardman Business Improvement services offer management consultancy, mystery shopping and staff training to help improve your business. Using a combination of training workshops, master classes, mystery shopping and a benchmarking and mentoring programme, IBBIS can help improve your staff and your business.

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IBBIS - Business improvement and mystery shopping - Home | ibbis.co.uk Reviews
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Ian Boardman Business Improvement services offer management consultancy, mystery shopping and staff training to help improve your business. Using a combination of training workshops, master classes, mystery shopping and a benchmarking and mentoring programme, IBBIS can help improve your staff and your business.
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IBBIS - Business improvement and mystery shopping - Home | ibbis.co.uk Reviews

https://ibbis.co.uk

Ian Boardman Business Improvement services offer management consultancy, mystery shopping and staff training to help improve your business. Using a combination of training workshops, master classes, mystery shopping and a benchmarking and mentoring programme, IBBIS can help improve your staff and your business.

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ibbis.co.uk ibbis.co.uk
1

IBBIS - Business improvement and mystery shopping - Benchmarking

http://ibbis.co.uk/testimonials

Become a Mystery Shopper. Recent testimonials from delegates who have attended IBBIS masterclasses. Click next to view more. The feedback from those who went on the workshops was excellent. They are all fired up with enthusiasm. I’ve been on many workshops and it’s the first time I haven’t fallen asleep. IBBIS UK Ltd 2010 Website by RB Design.

2

IBBIS - Business improvement and mystery shopping - Benchmarking

http://ibbis.co.uk/aboutibbis

Become a Mystery Shopper. Ian Boardman BSc MBA MIHort. Ian has a degree in horticulture from Bath University and an MBA from Henley Management College. He has been in the Garden Centre industry for the last 30 years, half of that time employed in senior management positions within large garden centre operations and half as a business improvement specialist in both the UK and Europe. Ian observes that Garden Centres are often too busy to make money and success is often prevented by a lack of direction and...

3

IBBIS - Business improvement and mystery shopping - Benchmarking

http://ibbis.co.uk/mystery

Become a Mystery Shopper. Are your sales staff dazzling your customers? In a moment of truth in your store - do your staff exceed the expectations of your customers? Or is there something missing and your customers are drifting away? The IBBIS Mystery Shopper Service has been developed using years of retail experience to measure your service levels. The aim is to beat your competitors by providing you with measurable results for your sales team to turn into action to improve your service.

4

IBBIS - Business improvement and mystery shopping - Benchmarking

http://ibbis.co.uk/care

Become a Mystery Shopper. Your business is all about people - your staff and your customers. In any working day there will be a few 'moments of truth' when these two groups of people interact with each other - either face to face, on the phone or by other electronic means. The IBBIS Customer Care Programme aims to build loyalty by showing your staff how to dazzle your customers. We use a series of hands on workshops to help your team set their own customer care goals.

5

IBBIS - Business improvement and mystery shopping - Benchmarking

http://ibbis.co.uk/benchmarking

Become a Mystery Shopper. Keeping a check on whether your business is on track and making things happen is always challenging. IBBIS has joined forces with Bill Brett from Garden Retail Success based in New Zealand to help you do just that. The service aims to help you make more profit, improve your use of POS signs and promotions, get more from staff time and work smarter. Plus you can see how you compare with others on a confidential percentage change basis. IBBIS UK Ltd 2010 Website by RB Design.

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Become a Mystery Shopper. There's always room for improvement. However well things are going at the moment, there's always an area that could be better still. Fine tuning the business isn't an easy task, particularly when you're busy - and how often are you not busy? Improving your business is what we do, and what we're here for. That's not conceit. We're not suggesting we know your business better than you do. But over the years we've developed some pretty effective techniques that really work.

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