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Behind the Counter: Greatest Hits (repeat episode)

http://bbcamerican.blogspot.com/2006/09/greatest-hits-repeat-episode.html

Refunds. Exchanges. Complaints. Friday, September 22, 2006. Greatest Hits (repeat episode). Well, since the link off consumerist.com . In honor of (and to welcome) some of the new readers (and old), I though I'd rerun the "Greatest hits" post from early this summer with some of the "best of the worst" from Wal-Mart. The old man and the wheelchair. But I think I'm Paris Hilton. And I was in a bad mood when I write this post! I want my prescription! Nuns on the attack. The evils of human nature. I'll share...

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Behind the Counter: Behind the Counter: Chapter Three

http://bbcamerican.blogspot.com/2013/02/chapter-three.html

Refunds. Exchanges. Complaints. Tuesday, February 19, 2013. Behind the Counter: Chapter Three. His name was Layne Lamoreaux. The moment I saw all those extra vowels, I knew he originated from somewhere deep within the old Confederacy. This I calculated before we ever sat down. Why is he here? I wondered. I have to imagine he thought the same about me, a fat penguin in an ill-fitting blue suit and wearing a tan sweater vest because I thought it at least lengthened my profile. Would he recognize a fellow S...

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Behind the Counter: Behind the Counter: Opening Day

http://bbcamerican.blogspot.com/2013/03/behind-counter-opening-day.html

Refunds. Exchanges. Complaints. Friday, March 08, 2013. Behind the Counter: Opening Day. The first day was a nightmare. Even as I think those words, before I put my fingers to the keys to type them, even now, as I see the letters form words and then a sentence on the screen, I get a chill thinking about the horror of what it meant to be chained to a register for eight hours on opening day of a Wal-Mart SuperCenter. I knew it had to end. Something needs to go here]. Oh, and they were so sad when they lear...

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Behind the Counter: I want a red T-shirt

http://bbcamerican.blogspot.com/2006/11/i-want-red-t-shirt.html

Refunds. Exchanges. Complaints. Sunday, November 11, 2007. I want a red T-shirt. Sunday night is the last time and place to be making "demands" of just about anyone at Wal-Mart. Whatever "help" you get is going to be thinking about the long weekend they just spent helping the other 20,000 people just like you spending the other $1 million dollars our store does every weekend. And I, in retrospect, followed a bad plan, and tried to inject some levity into the situation by saying. And then I laughed. I wan...

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Behind the Counter: Behind the Counter: Chapter One

http://bbcamerican.blogspot.com/2013/02/behind-counter-chapter-one.html

Refunds. Exchanges. Complaints. Saturday, February 16, 2013. Behind the Counter: Chapter One. I sat in a car in a parking space in a patch of shade underneath a tree in a cracked and leaf-lined lot. I sat in a car that I could not afford to pay for. I was wearing a suit purchased four years ago. It did not fit. I have no idea why I wore a suit to interview for a job at Wal-mart. I was $17,000 in debt even though I had a roommate and a full time, white collar job with great benefits and a solid salary.

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Behind the Counter: Behind the Counter Chapter Four: Store Manager Jacinda

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Refunds. Exchanges. Complaints. Wednesday, February 27, 2013. Behind the Counter Chapter Four: Store Manager Jacinda. Store Manager Jacinda was a 23-year lifer who had worked her way up from the sales floor at a store in Wisconsin before joining the management training program 15 years ago. Rumors swept the store. Unauthorized raises during store build." A breathless report from the Garden Center. Her momma up in Montana real sick. Dey say she gonna die." A Haitian cashier. Who knows. I never knew. The w...

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Behind the Counter: On the radio

http://bbcamerican.blogspot.com/2007/03/on-radio.html

Refunds. Exchanges. Complaints. Friday, March 16, 2007. I totally kept this under wraps because I am one of the most paranoid people in existence. But I did an interview for National Public Radio's "Marketplace" on Wal-Mart's new scheduling system. The segment aired during the "Marketplace" program on most public radio stations yesterday. I spoke with the reporter for about 45 minutes, but they only wound up using one quote. I hate the way I sound on radio anyway. You can listen to the interview here.

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Behind the Counter: In tha dog pound

http://bbcamerican.blogspot.com/2007/11/in-tha-dog-pound.html

Refunds. Exchanges. Complaints. Thursday, November 15, 2007. In tha dog pound. It has been hella busy lately, so I'm not always at Customer Service right when I go in at 2 pm - because that seems to be the only schedule I ever get nowadays - 2-11 pm. I'm trying to help this. Ring up tomatoes - all the while she's insisting that " TOMATOES CANNOT COST THIS MUCH IN NOVEMBER. Seriously lady. Yes they can. Then I see the tragedy start to unfold. Is a good spanking and a lesson on how to act in public. Undern...

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Behind the Counter: Behind the Counter: Chapter Two

http://bbcamerican.blogspot.com/2013/02/behind-counter-chapter-two.html

Refunds. Exchanges. Complaints. Saturday, February 16, 2013. Behind the Counter: Chapter Two. How can I help you? I'd like to return this. Do you have a receipt? A casually dressed Caucasian man in his mid-forties approached the Customer Service desk. He held a toilet plunger in his hands. It was large, purple, violently so, the kind of purple that violets only dream about. He laid it on the counter. I grasped it by the bulb end to move it out of the way and begin processing my transaction.