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Sunday, March 7, 2010. Brad Cleveland blog now at www.bradcleveland.com/blog. This blog has moved to w ww.bradcleveland.com/blog. Monday, August 17, 2009. If your organization is seeing call center workload patterns that are somewhat different than in similar historical months and years, you’re not alone. And the reasons – the economy, changes in customer behavior, etc. – are certainly no mystery. Senior Advisor and Former President and CEO. Tuesday, July 28, 2009. One example Mr. Sanserino and Ms...

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ICMI Membership Blog | icmiindustryblog.blogspot.com Reviews

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Sunday, March 7, 2010. Brad Cleveland blog now at www.bradcleveland.com/blog. This blog has moved to w ww.bradcleveland.com/blog. Monday, August 17, 2009. If your organization is seeing call center workload patterns that are somewhat different than in similar historical months and years, you’re not alone. And the reasons – the economy, changes in customer behavior, etc. – are certainly no mystery. Senior Advisor and Former President and CEO. Tuesday, July 28, 2009. One example Mr. Sanserino and Ms&#4...

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ICMI Membership Blog | icmiindustryblog.blogspot.com Reviews

https://icmiindustryblog.blogspot.com

Sunday, March 7, 2010. Brad Cleveland blog now at www.bradcleveland.com/blog. This blog has moved to w ww.bradcleveland.com/blog. Monday, August 17, 2009. If your organization is seeing call center workload patterns that are somewhat different than in similar historical months and years, you’re not alone. And the reasons – the economy, changes in customer behavior, etc. – are certainly no mystery. Senior Advisor and Former President and CEO. Tuesday, July 28, 2009. One example Mr. Sanserino and Ms&#4...

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icmiindustryblog.blogspot.com

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ICMI Membership Blog: March 2010

http://www.icmiindustryblog.blogspot.com/2010_03_01_archive.html

Sunday, March 7, 2010. Brad Cleveland blog now at www.bradcleveland.com/blog. This blog has moved to w ww.bradcleveland.com/blog. Subscribe to: Posts (Atom). Brad Cleveland blog now at www.bradcleveland.com/b.

2

ICMI Membership Blog: P.S.

http://www.icmiindustryblog.blogspot.com/2009/06/ps.html

Saturday, June 13, 2009. Only hours after I posted the blog below, I received an email from Derek Flores, a member of Zappos' Customer Loyalty Team. As you can see, I asked his permission to post the exchange we had here. - Brad. Sent: Fri Jun 12 15:46:43 2009. Subject: Re: Your most recent blog positn. You are more than welcome to share what I wrote. I would have posted it directly but I felt this would be more personal. I'm glad you appreciated the comment. Sent: Fri Jun 12 14:33:12 2009. I have shared...

3

ICMI Membership Blog: March 2009

http://www.icmiindustryblog.blogspot.com/2009_03_01_archive.html

Tuesday, March 31, 2009. Call Centers Missing Opportunities to Boost Business. Unfortunately, far too many organizations seem to be missing this opportunity. In its recently released landmark benchmarking study, the. Contact Center Operations Report. Senior Advisor and Former President and CEO,. Monday, March 2, 2009. Job Roles Are a Changin'. The most successful organizations are cultivating development programs at all levels that deliver specific skills and knowledge while reinforcing the call center&#...

4

ICMI Membership Blog: June 2009

http://www.icmiindustryblog.blogspot.com/2009_06_01_archive.html

Saturday, June 13, 2009. Only hours after I posted the blog below, I received an email from Derek Flores, a member of Zappos' Customer Loyalty Team. As you can see, I asked his permission to post the exchange we had here. - Brad. Sent: Fri Jun 12 15:46:43 2009. Subject: Re: Your most recent blog positn. You are more than welcome to share what I wrote. I would have posted it directly but I felt this would be more personal. I'm glad you appreciated the comment. Sent: Fri Jun 12 14:33:12 2009. I have shared...

5

ICMI Membership Blog: Brad Cleveland blog now at www.bradcleveland.com/blog

http://www.icmiindustryblog.blogspot.com/2010/03/brad-cleveland-blog-now-at.html

Sunday, March 7, 2010. Brad Cleveland blog now at www.bradcleveland.com/blog. This blog has moved to w ww.bradcleveland.com/blog. 舊書不厭百回讀，熟讀深思子自知。 . March 9, 2010 at 5:37 AM. April 3, 2010 at 9:49 AM. April 13, 2010 at 10:53 PM. April 13, 2010 at 10:54 PM. Today is the first day of the rest of your life. . April 21, 2010 at 5:48 AM. 先告訴自己希望成為什麼樣的人，然後一步一步實踐必要的步驟。 . April 28, 2010 at 12:56 AM. 靠山山倒，靠人人老，靠自己最好。 . May 3, 2010 at 5:15 PM. 喜樂的心是健康良藥，憂傷的靈使骨枯乾。 . May 8, 2010 at 1:21 PM. May 16, 2010 at 5:48 AM.

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servicerox.blogspot.com

Service Rox: October 2009

http://servicerox.blogspot.com/2009_10_01_archive.html

It's all about the service! Monday, October 5, 2009. Please note that the Service Rox Blog has moved! The new URL is http:/ servicerox.wordpress.com. Please update your bookmarks! Subscribe to: Posts (Atom). Riffing on Customer Service - the good, the bad and the ugly. With some Portland flavor thrown in - just because I can! View my complete profile. Church of the Customer Blog. The Limited To Start Layoffs At Corporate Offices; Could Start Winding Down Business. I like these Portland Blogs.

servicerox.blogspot.com

Service Rox: August 2009

http://servicerox.blogspot.com/2009_08_01_archive.html

It's all about the service! Sunday, August 23, 2009. By the time you read this, I will be gone. Although we tried to make it work, I just can’t spend any more time with you. I always wanted to like you. I am proud that you make historic preservation a crucial part of your corporate brand. Modern buildings are sleek and cool, but I would rather hang out in one of your older building that has tons of character. Don’t you know? Great service is all about the experience! My companion and I went to the Bagdad...

servicerox.blogspot.com

Service Rox: Please note that the Service Rox Blog has moved!

http://servicerox.blogspot.com/2009/10/please-note-that-service-rox-blog-has.html

It's all about the service! Monday, October 5, 2009. Please note that the Service Rox Blog has moved! The new URL is http:/ servicerox.wordpress.com. Please update your bookmarks! Subscribe to: Post Comments (Atom). Riffing on Customer Service - the good, the bad and the ugly. With some Portland flavor thrown in - just because I can! View my complete profile. Church of the Customer Blog. The Limited To Start Layoffs At Corporate Offices; Could Start Winding Down Business. I like these Portland Blogs.

servicerox.blogspot.com

Service Rox: Service "going to the dogs" - brilliant!

http://servicerox.blogspot.com/2009/08/service-going-to-dogs-brilliant.html

It's all about the service! Friday, August 7, 2009. Service "going to the dogs" - brilliant! I’ve been a Farmers Market fan for years. I love eating local and there is nothing like having a direct relationship with the farmer who takes such great pride in what they bring to market. Not only does she have all kinds of different mushrooms, she is savvy enough to have a chef cook up different dishes to highlight all the tasty things possible with mushrooms and a little imagination. Although I am more of a &...

servicerox.blogspot.com

Service Rox: Tipping Point

http://servicerox.blogspot.com/2009/08/tipping-point_23.html

It's all about the service! Sunday, August 23, 2009. By the time you read this, I will be gone. Although we tried to make it work, I just can’t spend any more time with you. I always wanted to like you. I am proud that you make historic preservation a crucial part of your corporate brand. Modern buildings are sleek and cool, but I would rather hang out in one of your older building that has tons of character. Don’t you know? Great service is all about the experience! My companion and I went to the Bagdad...

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Sunday, March 7, 2010. Brad Cleveland blog now at www.bradcleveland.com/blog. This blog has moved to w ww.bradcleveland.com/blog. Monday, August 17, 2009. If your organization is seeing call center workload patterns that are somewhat different than in similar historical months and years, you’re not alone. And the reasons – the economy, changes in customer behavior, etc. – are certainly no mystery. Senior Advisor and Former President and CEO. Tuesday, July 28, 2009. One example Mr. Sanserino and Ms&#4...

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