ictnavigator.blogspot.com

The ICT Navigator

Predictions, Trends, Analysis and Commentary on the ICT industry. All opinions are personal, and need not be shared by the firm I represent. Tuesday, January 25, 2011. Predictions for the Asia Pacific Contact Center Market in 2011. Predictions for the Asia Pacific Contact Center Market in 2011. This insight attempts to discuss the top industry trends in 2011 that are impacting contact centers across the world and especially in Asia Pacific. 1 Return to Customer Acquisition. 3 Contact Center in the Cloud.

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Predictions, Trends, Analysis and Commentary on the ICT industry. All opinions are personal, and need not be shared by the firm I represent. Tuesday, January 25, 2011. Predictions for the Asia Pacific Contact Center Market in 2011. Predictions for the Asia Pacific Contact Center Market in 2011. This insight attempts to discuss the top industry trends in 2011 that are impacting contact centers across the world and especially in Asia Pacific. 1 Return to Customer Acquisition. 3 Contact Center in the Cloud.

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The ICT Navigator | ictnavigator.blogspot.com Reviews

https://ictnavigator.blogspot.com

Predictions, Trends, Analysis and Commentary on the ICT industry. All opinions are personal, and need not be shared by the firm I represent. Tuesday, January 25, 2011. Predictions for the Asia Pacific Contact Center Market in 2011. Predictions for the Asia Pacific Contact Center Market in 2011. This insight attempts to discuss the top industry trends in 2011 that are impacting contact centers across the world and especially in Asia Pacific. 1 Return to Customer Acquisition. 3 Contact Center in the Cloud.

INTERNAL PAGES

ictnavigator.blogspot.com

1

The ICT Navigator: February 2010

http://ictnavigator.blogspot.com/2010_02_01_archive.html

Predictions, Trends, Analysis and Commentary on the ICT industry. All opinions are personal, and need not be shared by the firm I represent. Tuesday, February 23, 2010. Why large enterprises will spend on Hosted Email . And also . Driven by the larger trend of cloud services and renewed interest in opex models and lower TCO propositions (thanks to the economic recession), the Hosted Email market is rejuvenating and looking ready for a second innings. UC Trends in 2010. The ultimate aim of unified communi...

2

The ICT Navigator: Building Blocks for a Social Media Customer Engagement Strategy

http://ictnavigator.blogspot.com/2010/02/building-blocks-for-social-media.html

Predictions, Trends, Analysis and Commentary on the ICT industry. All opinions are personal, and need not be shared by the firm I represent. Tuesday, February 23, 2010. Building Blocks for a Social Media Customer Engagement Strategy. Continued from previous post - Press 1 for Twitter. Key building blocks for a social media customer engagement strategy would include:-. Once we define the objectives, then the other aspects of the strategy can be explored. Define Social Media Engagement Process. Content Cre...

3

The ICT Navigator: Press 1 for Twitter, Press 2 for Facebook ...

http://ictnavigator.blogspot.com/2010/02/press-1-for-twitter-press-2-to-comment.html

Predictions, Trends, Analysis and Commentary on the ICT industry. All opinions are personal, and need not be shared by the firm I represent. Monday, February 15, 2010. Press 1 for Twitter, Press 2 for Facebook . Social Media has been a leading phenomena in the last 3-4 years. Facebook has grown from some 12 million users in 2006, to nearly 400 million in early 2010. Don't even try calculating the growth on that. Its BIG! I discussed about Social Networking in the Enterprise in my previous blog post.

4

The ICT Navigator: Why large enterprises will spend on Hosted Email ...

http://ictnavigator.blogspot.com/2010/02/why-large-enterprises-will-spend-on.html

Predictions, Trends, Analysis and Commentary on the ICT industry. All opinions are personal, and need not be shared by the firm I represent. Tuesday, February 23, 2010. Why large enterprises will spend on Hosted Email . And also . Driven by the larger trend of cloud services and renewed interest in opex models and lower TCO propositions (thanks to the economic recession), the Hosted Email market is rejuvenating and looking ready for a second innings. Subscribe to: Post Comments (Atom). UC Trends in 2010.

5

The ICT Navigator: UC Trends in 2010

http://ictnavigator.blogspot.com/2010/02/uc-trends-in-2010.html

Predictions, Trends, Analysis and Commentary on the ICT industry. All opinions are personal, and need not be shared by the firm I represent. Tuesday, February 23, 2010. UC Trends in 2010. Unified Communications (UC) entails unifying the different communication applications such as voice, email, instant messaging, conferencing and collaboration to deliver productivity gains for the users, better team collaboration and increased agility for the enterprise. Key Highlights for UC Market in 2009. 2009 saw a s...

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