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Desktop Support | Application Support | Data Center Support | Custom Support | IHD ServiceDesk

IHD ServiceDesk is a comprehensive service desk solution that delivers customized, predictable, and consistent delivery of support services to your user population.

http://www.ihdservicedesk.com/

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Desktop Support | Application Support | Data Center Support | Custom Support | IHD ServiceDesk | ihdservicedesk.com Reviews

https://ihdservicedesk.com

IHD ServiceDesk is a comprehensive service desk solution that delivers customized, predictable, and consistent delivery of support services to your user population.

INTERNAL PAGES

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1

Data Center Support

https://www.ihdservicedesk.com/data-center-support

Click to edit the title]. Your organization’s infrastructure is comprised of hardware and software products from a variety of vendors, each with different warranty, support and maintenance requirements. The IHD ServiceDesk Support Service is a telephone and web accessible support service center that provides a single point of contact for technical support and problem resolution across multiple network computing architectures and information system manufacturers. To support our processes, the IHD ServiceD...

2

Custom Support

https://www.ihdservicedesk.com/custom-support

Click to edit the title]. The IHD ServiceDesk Custom Support Service provides creative, flexible support solutions designed to fulfill the needs of your institution or organization. We will work with you to understand your business requirements and develop a solution to fit those needs. We provide support for a wide variety of custom business software, operating systems, hardware, and technology platforms. Some of the custom services we offer include:. Support for home-grown applications. Our extensive k...

3

Engaged

https://www.ihdservicedesk.com/features/engaged

Click to edit the title]. Predictable and consistent delivery of support. IHD ServiceDesk utilizes a tiered client support system, tracking and prioritizing client issues according to the level of support required. Specialized call-tracking methods are used to monitor the results of each call received and identify its current status. Highly-trained, empathetic staff. Seamless, Branded Experience. Single Point of Contact. Escalation Based on Your Needs. Consistent Delivery of Support.

4

Optimized

https://www.ihdservicedesk.com/features/optimized

Click to edit the title]. On average, our customers have experienced an 80% decrease in the number of calls taken by their staff. We achieve this performance by painstakingly attaining and maintaining an in-depth knowledge of your service and support requirements. IHD ServiceDesk has a defined scaling methodology to ensure we provide a quality service and offer continuous improvement. Our support offerings are flexible enough to meet your needs while being scalable to extend as necessary.

5

Commercial

https://www.ihdservicedesk.com/customers/commercial

No matter your product or service, ongoing support is needed to make sure all support requests are resolved quickly. IHD ServiceDesk asks as an extension of your support team or company to provide outstanding customer support. Deliver a seamlessly integrated, 24 x 7 support environment to your end users. Provide a flexible solution, that grows as necessary with departmental and organizational needs. Offer a central administration of all IT support across all disparate departments. Single Point of Contact.

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LINKS TO THIS WEBSITE

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Systems Competency and Virtualization

http://www.unitiv.com/solutions/Infrastructure/systems-competency-and-virtualization

Systems Competency and Virtualization. Intelligent Help Desk Blog. Systems Compentecy and Virtualization. Organizations want to do more than keep systems up and running. You want to enable your physical and virtual infrastructure to become a competitive advantage, Unitiv can provide the roadmap and unbiased technical expertise. Red Hat Enterprise Virtualization. Red Hat Enterprise Virtualization VDI Install/Configure. Red Hat Enterprise Virtualization Architecture. Red Hat Satellite Install/Configure.

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Account Executive

http://www.unitiv.com/company/careers/account-executive

Systems Competency and Virtualization. Intelligent Help Desk Blog. Locations: Metro NY; Atlanta, GA. Unitiv is looking for a strong candidate for the position of Account Executive. We offer excellent compensation - in addition to a competitive base salary and tiered, profit-based commission program, we offer a comprehensive benefits package. Business Development - complete responsibility for prospect-evaluate-propose-close. Build sales pipeline, follow up on marketing leads. Management consistently excee...

unitiv.com unitiv.com

Systems Solutions Architect

http://www.unitiv.com/company/careers/solutions-architect

Systems Competency and Virtualization. Intelligent Help Desk Blog. Work with customers to help them understand the differences between various solutions (for example, why they would want to choose a certain type of SAN over a competing technology). Take ambiguous information, distill it, and create a plan for various opportunities. Create documentation and proposals for prospective customers. Attend training and achieve certifications in order to be recognized as an information authority. Network adminis...

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Professional Services Sales

http://www.unitiv.com/company/careers/professional-services-sales

Systems Competency and Virtualization. Intelligent Help Desk Blog. Locations: Metro New York, New England (Boston-based). Solution-focused professional responsible for representing Professional Services (PS) in the sales cycle for new opportunities within existing and prospective clients. Selling Professional Services-related solutions. Respond to existing and prospective client requests for proposals (RFPs). Participate in account strategy sessions. Present PS as a differentiator in the sales cycle.

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Awards

http://www.unitiv.com/company/awards

Systems Competency and Virtualization. Intelligent Help Desk Blog. CRN Tech Elite 250 - more details. CRN Solution Provider 500 - more details. Young Customer Service Professional of the Year - Computer Software and Services - Craig Cagle -. Customer Service Department of the Year Computer Services - more details. Customer Service Leader of the Year - Computer Software and Services - Meredith Estep - more details. CRN Solution Provider 500 - more details. CRN Tech Elite 250 - more details. Stevie Award W...

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Senior Account Executive

http://www.unitiv.com/company/careers/senior-account-executive

Systems Competency and Virtualization. Intelligent Help Desk Blog. Locations: Southeastern US, Northeastern US. This position is for a senior-level IT sales executive with strong IT contacts and current Fortune 1000 customers. You must have experience selling in the IT industry as a reseller to be considered. We are interested in seeing your resume if you are currently working with a Value Added Reseller (VAR) or have recently left a VAR. Build sales pipeline, follow up on marketing leads. If you’re inte...

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Data Management

http://www.unitiv.com/solutions/Infrastructure/data-management

Systems Competency and Virtualization. Intelligent Help Desk Blog. Structured data, unstructured data, compliance regulations, etc. prompts each organization to have specific data management needs. Your organization’s data could be your most important asset. Let Unitiv help protect and manage it. Assessment, Design and Implementation Services. Red Hat Storage Installation/Configuration. Systems Competency and Virtalization. Infrastructure as a Service. Platform as a Service. Software as a Service.

unitiv.com unitiv.com

Infrastructure | The Foundation for Your Success

http://www.unitiv.com/solutions/Infrastructure

Systems Competency and Virtualization. Intelligent Help Desk Blog. Infrastructure: The Foundation for Your Success. Virtual System Optimization/Capacity Planning. Network Infrastructure and Upgrades. Department of Defense Infrastructure Protection. Systems Competency and Virtualization. Systems Competency and Virtalization. Infrastructure as a Service. Platform as a Service. Software as a Service. Systems Competency and Virtualization. Asset Relocation and Recycling. Intelligent Help Desk Blog.

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Cloud | Public, Private, or Hybrid Cloud Solutions

http://www.unitiv.com/solutions/cloud-ready-infrastructure

Systems Competency and Virtualization. Intelligent Help Desk Blog. Cloud Solutions to Fit Your Business. File Archival/Sharing Cloud Infrastructure. Infrastructure as a Service. Datacenter Failover for Windows. Platform as a Service. Software as a Service. Backup As A Service. Disaster Recovery As A Service. Microsoft Exchange/Sharepoint/CRM As A Service. Systems Competency and Virtalization. Infrastructure as a Service. Platform as a Service. Software as a Service. Systems Competency and Virtualization.

unitiv.com unitiv.com

Network Optimization

http://www.unitiv.com/solutions/Infrastructure/network-optimization

Systems Competency and Virtualization. Intelligent Help Desk Blog. Maximize your network investment with a network designed to optimize and support higher performance and the reliability your organization demands. Let Unitiv take a proactive approach to optimizing your network and you will be able to sustain growth, save costs, and maintain optimal network growth. Assessment, Design and Implementation Services. Systems Competency and Virtalization. Infrastructure as a Service. Platform as a Service.

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