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Impact Point Consulting - Home | impactpointconsulting.com Reviews
https://impactpointconsulting.com
Impact Point Consulting - Home
impactpointconsulting.com
Linking Customer Experience into Shareholder Value
http://www.impactpointconsulting.com/newsroom/headline-3.html
Linking Customer Experience into Shareholder Value. The biggest strategic challenge facing a Customer Experience Director is how to show shareholder value. This is vital for 2 reasons — firstly that the Board will evaluate everything through this lens when setting the business priorities, and secondly it is fundamental to any business case where investment is required. Choosing the right measure. The three main ones that come up are: Customer Satisfaction (CSAT) Customer Effort (CES) Net Promoter Score (...
Impact Point Consulting - Newsroom
http://www.impactpointconsulting.com/newsroom.html
Information and views on business in the UK and beyond. Choosing the right measure for customers. Then it is vital that customers find you easy to deal. This is vital for 2 reasons — firstly that the Board will evaluate everything through this lens when setting the business priorities, and secondly it is fundamental. When you look at reasons for customer dissatisfaction, you will find reasons such as being handed off, waiting around for a standardised turnaround time, dealing.
Movers and Shakers according to Which?
http://www.impactpointconsulting.com/newsroom/headline-1.html
Movers and Shakers according to Which? UK based consumer mag Which? Has launched the results of their latest investigation into the very best and very worst brands operating the UK. The results make interesting reading. Which have announced the results of their latest investigation into the Best and Worst Brands, which sees Lush in 1st place and Ryanair bottom in 100th place. One of the interesting findings are the Top 10 customer service irritations, which are:. Automated telephone systems (56%). This i...
Mass customisation is the way forward for Financial Services
http://www.impactpointconsulting.com/newsroom/mass-customisation.html
Mass customisation is the way forward for Financial Services. One of the big dilemmas in Financial Services today — how to deliver a cost effective customer service, but dont make customers feel they have to fit around you. When you look at reasons for customer dissatisfaction, you will find reasons such as being handed off, waiting around for a standardised turnaround time, dealing with poorly trained people and forced to accept a solution that only partially meets their needs. A simple platform —...
Choosing the right measure for customers
http://www.impactpointconsulting.com/newsroom/choosing-right-measure-customers.html
Choosing the right measure for customers. At first sight it can be daunting — how to choose between the various measures on offer, and which will drive the right behaviours in your organisation. The three main ones that come up are:. Net Promoter Score (NPS). Some businesses will use a combination or indeed all 3, but if you want cultural change in your business then you really need one, totemic measure. Something to rally everyone around. If so then the customer not only has to have positive reasons to ...
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Impact Pneumatics
Services & Repairs. Impact Pneumatics – Gauteng. Impact Pneumatics is unique, capitalizing on 32 years of experience and ongoing investment gained from combined efforts with Golden Drive Engineering. We provide dedicated service, the highest quality standards, tailored to our customers specific needs. We are a Compressor, Compressed Air, Pneumatics and Engineering supply facility. We also do pressure vessel inspection, testing and certification of all air receivers. Compressors – Reciprocating, scr...
Impact Podcasting | Discover "How" To Skyrocket Sales Through Podcasting
Discover "How" To Skyrocket Sales. Ph: 61 400 146 608. Thank You 5 Biggest Mistake. Is Your Business Missing Out On One Of The Cheapest and Most Powerful Marketing Tools? If your business doesn’t have a podcast to demonstrate your prowess and advertise your products or services, you’re missing out an entire advertising platform that is dirt-cheap to manage and exploit! And you’re probably missing out on a bucketload of extra SALES! By promoting your services through a podcast, you’re. If you aren’t takin...
Impact Poetry - words that inspire action
Words that inspire action. If I Had a daughter. December 31, 2014. February 6, 2015. Listen to this woman illustrating her ideal way of raising a daughter, and we love it. Who will turn on the goddamn light? November 29, 2014. January 4, 2015. This poem made me cry just now, before I wrote these words. Why? If I Had a daughter. December 31, 2014. February 6, 2015. Listen to this woman illustrating her ideal way of raising a daughter, and we love it. December 26, 2014. January 4, 2015. November 29, 2014.
IMPACT POINT
We offer exclusive and one of a kind services in a manner that makes everyone feel like family. We are making a difference. Be part of it! IMPACT point successfully runs. The Sergio and Friends" Charity Pro/Am. With the worlds best golf professionals. 13 World Golf Ranking. Player of the Year 2014. Winner of 2016 Club. 1 at PGA Tour Latinoamerica. Golf Hall of Fame Member. Impact Point AG Vorderhausstrasse 4A CH-9053 Teufen Switzerland Phone: 41-71-2742010 contact@impactpoint.ch.
impactpointcommunications.com
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Impact Point Consulting - Home
Memorable Experiences. Successful Businesses. Looking at your organisation from the customers point of view, identifying which interactions gives your business impact. Being easy to work with, friendly and reliable is the cornerstone of all great experiences. Specialising in banking and insurance throughout the UK. Choosing the right measure. Impact Points, not Friction Points. Choosing the right measure. This is vital for 2 reasons — firstly that the Board will evaluate everything through this len...
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Impact Policy: Global Policy Consultancy in Ottawa
Point of Impact
The Occasional Blog by Brian Franklin and/or Impact Politics. Friday, June 6, 2008. The Limitations of Web Campaigning. This is a good article about the limitations of the web as a campaign tool. Just because a campaign is Web-savvy, it isn't going to push them over the edge," said Giovanni Gallucci, a Dallas-based social media expert and new-media consultant. "You hear a lot of hoopla about fundraising doing so much on the Web, and yet look at Ron Paul.". Brian Franklin - Impact Politics. The firm was a...
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