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Global Managed Services for Unified Communications and Contact Centres. Simplifying Global Service Delivery. Remove Unpredictable Management Costs. A Unique Capability with a Local, Regional and Global Focus. The ICA is a Global Alliance between three of the world's leading solutions integration specialists focused on Unified Communications Collaboration and Contact Centre Solutions and Services.

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Global Managed Services for Unified Communications and Contact Centres. Simplifying Global Service Delivery. Remove Unpredictable Management Costs. A Unique Capability with a Local, Regional and Global Focus. The ICA is a Global Alliance between three of the world's leading solutions integration specialists focused on Unified Communications Collaboration and Contact Centre Solutions and Services.
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Intelligent Communications Alliance - Home | intelligentcommunicationsalliance.com Reviews

https://intelligentcommunicationsalliance.com

Global Managed Services for Unified Communications and Contact Centres. Simplifying Global Service Delivery. Remove Unpredictable Management Costs. A Unique Capability with a Local, Regional and Global Focus. The ICA is a Global Alliance between three of the world's leading solutions integration specialists focused on Unified Communications Collaboration and Contact Centre Solutions and Services.

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intelligentcommunicationsalliance.com intelligentcommunicationsalliance.com
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Intelligent Communications Alliance - About Us

http://www.intelligentcommunicationsalliance.com/our-partners.html

The Intelligent Communications Alliance (ICA) is a Global Alliance between 4 of the worlds leading solutions integration specialists focused on Unified Communications Collaboration and Contact Centres, Applications and Managed Services. The partners listed below represent the greatest single source of UC and CC Expertise anywhere in the world. Region: Europe, Middle-East and Africa. Founded: 1969 and DPE 2013. Region: Central and Latin America.

2

Intelligent Communications Alliance - Managed Services - 1 Touch Model

http://www.intelligentcommunicationsalliance.com/1-touch-model.html

The ICA Managed Services model helps to remove unpredictable management costs for an assured level of service at a pre-defined cost with the added assurance that as a customer you will have access to and be in contact with the ICA’s industry leading professionals to ensure that service levels are being achieved. Deliver global services with consistency and confidence through the ICA. One point of contact with a global and consistent implementation and managed services model.

3

Intelligent Communications Alliance - Our Approach

http://www.intelligentcommunicationsalliance.com/our-approach.html

The ICA Solutions Assurance Consultancy is designed to link our customers required business outcomes and business performance over time to underlying technology, assets, skills, processes, applications and infrastructure. Global projects are run by a lead project or program manager together with a lead project engineer to manage quality assurance throughout the deployment lifecycle. The ICA Managed Services model helps to remove unpredictable management costs for an assured level of service at a pre-defi...

4

Intelligent Communications Alliance - Our Solutions

http://www.intelligentcommunicationsalliance.com/our-solutions.html

To build a solution unique to your environment, the ICA engages its relationships with the world’s leading technology innovators. With access to the latest technologies and world class services, the ICA has the breadth and depth of expertise to help your company to build effective, integrated solutions, services and software platforms all tailored for your specific business requirements. A sampling of our key partnerships include:.

5

Intelligent Communications Alliance - Managed Services - 7 Layer Model

http://www.intelligentcommunicationsalliance.com/7-layer-model.html

Layer 7: IT Service Desk (End User Help Desk). Act as a single escalation point between your users and IT Service Management for all voice related requirement and incident management. Provide an interface for other activities such as customer change request, third parties (e.g. maintenance contracts) etc. Layer 6: Solutions Assurance Consultancy. Layer 5: Service Management. Service Reviews (quarterly or as required by Service). Layer 4: Configuration and Asset Management. Pre-deployment evaluation and p...

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Intelligent Communications Alliance - Home

Global Managed Services for Unified Communications and Contact Centres. Simplifying Global Service Delivery. Remove Unpredictable Management Costs. A Unique Capability with a Local, Regional and Global Focus. The ICA is a Global Alliance between three of the world's leading solutions integration specialists focused on Unified Communications Collaboration and Contact Centre Solutions and Services.

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Intelligent Community Forum

What is an Intelligent Community? The New Connected Countryside. ICF Global Summit 2018. What is an Intelligent Community? The New Connected Countryside. ICF Global Summit 2018. The Top7 of 2018. Finalists in the ICF Awards Program. The 2018 Awards Theme. Where community leaders from around the world connect to teach, learn and develop their economies. Helping cities and regions create inclusive prosperity on a technology foundation. Melbourne named Intelligent Community of the Year. The Top7 of 2018.