interaction-analytics.com interaction-analytics.com

interaction-analytics.com

Speech Analytics :: Home

Speech Analytics has been available for quite a while now. Many organizations nowadays communicate with their customers over multiple channels.

http://www.interaction-analytics.com/

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Speech Analytics :: Home | interaction-analytics.com Reviews

https://interaction-analytics.com

Speech Analytics has been available for quite a while now. Many organizations nowadays communicate with their customers over multiple channels.

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interaction-analytics.com interaction-analytics.com
1

Speech Analytics :: Functions

http://www.interaction-analytics.com/en/page/functions

Functions within Interaction Analytics. The main five functionalities within our solution for Interaction Analytics are:. For more information each of the functionalities above, please click its name.

2

Spraak Analyse :: Home

http://www.interaction-analytics.com/nl/page/index

Spraakanalyse is al een tijd beschikbaar, de meeste organisaties communiceren echter met hun klanten via meer dan alleen de telefoon. Om een volledig inzicht te krijgen is het dus van belang niet alleen waardevolle informatie uit telefoongesprekken te halen, maar uit alle kanalen waarmee u met uw klanten communiceert. Om deze reden heeft spraakanalyse zich ontwikkeld tot interactieanalyse. Interaction Analytics tekst- en spraakanalyse. Analyse van klantcontact over alle kanalen.

3

Speech Analytics :: Home

http://www.interaction-analytics.com/en/page/index

Speech Analytics has been available for quite a while now. Many organizations nowadays communicate with their customers over multiple channels. In order to be able to gain full insight into the valuable information that is locked in your call recordings and all other interactions, Speech Analytics has evolved into Interaction Analytics. Analyse customer interactions over all channels.

4

Speech Analytics :: Techniques

http://www.interaction-analytics.com/en/page/techniques

What do I choose, LVCSR or a phonetic system? Depending on what you plan on using the solution for, you need to select the most suitable system. If you are looking to spot a few selected words (keyword-spotting) LVCSR is very suitable. If you are looking to do empirical analyses over the full content of a large amount of calls you are better off choosing a phonetic system.

5

Speech Analytics :: Yealds

http://www.interaction-analytics.com/en/page/what_yealds

Value-add for your entire organization. Examples of the business roles that utilize Interaction Analytics to improve their operations include:. Daily, easy-to-read dashboards that show performance across their entire organization at a glance. Tailored dashboards to the KPIs and metrics most important to their company’s goals. Uncover the root cause(s) behind customer dissatisfaction such as excessive hold time, poor first call resolution or multiple transfers. Customizable thresholding and KPIs to ensure...

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Speech Analytics has been available for quite a while now. Many organizations nowadays communicate with their customers over multiple channels. In order to be able to gain full insight into the valuable information that is locked in your call recordings and all other interactions, Speech Analytics has evolved into Interaction Analytics. Analyse customer interactions over all channels.

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