ITIL-PRO.COM

ITIL-PRO - The Passion of Professional Services

ITIL-PRO provides professional IT services based on ITIL. Guidelines and cooperates with Customers to plan, provision and support IT services. Using ITIL guidelines our Customers are able to implement a comprehensive framework of IT Service Management (ITSM). The ITIL-PRO’s goal is to help Customers to apply ITSM best practices and transform their organizations into trusted, respected service providers that are strategically aligned with business realities. In ITIL-PRO we are proud of our people.

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ITIL-PRO - The Passion of Professional Services | itil-pro.com Reviews

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ITIL-PRO provides professional IT services based on ITIL. Guidelines and cooperates with Customers to plan, provision and support IT services. Using ITIL guidelines our Customers are able to implement a comprehensive framework of IT Service Management (ITSM). The ITIL-PRO’s goal is to help Customers to apply ITSM best practices and transform their organizations into trusted, respected service providers that are strategically aligned with business realities. In ITIL-PRO we are proud of our people.

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ITIL-PRO - The Passion of Professional Services | itil-pro.com Reviews

https://itil-pro.com

ITIL-PRO provides professional IT services based on ITIL. Guidelines and cooperates with Customers to plan, provision and support IT services. Using ITIL guidelines our Customers are able to implement a comprehensive framework of IT Service Management (ITSM). The ITIL-PRO’s goal is to help Customers to apply ITSM best practices and transform their organizations into trusted, respected service providers that are strategically aligned with business realities. In ITIL-PRO we are proud of our people.

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itil-pro.com

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ITIL-PRO - The Passion of Professional Services

http://www.itil-pro.com/index.html

ITIL-PRO provides professional IT services based on ITIL. Guidelines and cooperates with Customers to plan, provision and support IT services. Using ITIL guidelines our Customers are able to implement a comprehensive framework of IT Service Management (ITSM). The ITIL-PRO’s goal is to help Customers to apply ITSM best practices and transform their organizations into trusted, respected service providers that are strategically aligned with business realities. In ITIL-PRO we are proud of our people.

2

ITIL-PRO - The Passion of Professional Services

http://www.itil-pro.com/service_overview.html

In Service-Organizations the constraints, requirements, service levels and objectives are derived from comprehensive knowledge of business needs. SM), which is intended to provide stable and also flexible service-based background for the business operations, is in the focus point of ITIL-PRO’s service portfolio. On the following pages ITIL-PRO introduces its Service Management portfolio built on three pillars of Service Support.

3

ITIL-PRO - The Passion of Professional Services

http://www.itil-pro.com/service_support.html

Provide IT Services effectively. ITIL-PRO's Service Support consists of the following services:. The implementation of a database (Configuration Management Database – CMDB) that contains details of your organization’s elements that are used in the provision and management of IT services. Incident and Problem Management. Resolution and prevention of incidents that affect the normal running of your organization’s IT services. Software Control and Distribution. Incident and Problem Management.

4

ITIL-PRO - The Passion of Professional Services

http://www.itil-pro.com/apps_mgmt.html

The cockpit of your business processes. The Application is the element of your IT environment that directly supports the execution of your business functions. Application Management is about managing applications from the initial business requirement to the retirement. This management has various phases, called Application Management Life Cycle. It means that Application Management touches the areas from Infrastructure Management, through the Service Management to the Business requirements.

5

ITIL-PRO - The Passion of Professional Services

http://www.itil-pro.com/service_delivery.html

Provide services according to your SLA. ITIL-PRO's Service Support consists of the following services:. Service Level Management is qualitative and quantitative management of IT services, ensuring that agreed services are delivered reliably. Capacity Management is built around three disciplines called Demand, Workload and Resource Management. The inputs of CM are performance and workload monitoring, resource and demand forecasting, application and system sizing and modeling. Introduction of service charg...

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ITIL-PRO - The Passion of Professional Services

ITIL-PRO provides professional IT services based on ITIL. Guidelines and cooperates with Customers to plan, provision and support IT services. Using ITIL guidelines our Customers are able to implement a comprehensive framework of IT Service Management (ITSM). The ITIL-PRO’s goal is to help Customers to apply ITSM best practices and transform their organizations into trusted, respected service providers that are strategically aligned with business realities. In ITIL-PRO we are proud of our people.

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