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An ITIL project in the real world

An ITIL project in the real world. Monday, December 25, 2006. My Incident Management project is now closed :-). After our successfull roll out and a few months closely watching how well each group or analyst follows the process, we have gradually reached the service level we targeted! It wasn't straightforward, certainly challenging, but very rewarding. The hardest part will be keeping up the good work ;-). I hope you will have success with your initiatives too :D. Wednesday, November 29, 2006. Windows R...

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An ITIL project in the real world | itil4real.blogspot.com Reviews

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An ITIL project in the real world. Monday, December 25, 2006. My Incident Management project is now closed :-). After our successfull roll out and a few months closely watching how well each group or analyst follows the process, we have gradually reached the service level we targeted! It wasn't straightforward, certainly challenging, but very rewarding. The hardest part will be keeping up the good work ;-). I hope you will have success with your initiatives too :D. Wednesday, November 29, 2006. Windows R...

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An ITIL project in the real world | itil4real.blogspot.com Reviews

https://itil4real.blogspot.com

An ITIL project in the real world. Monday, December 25, 2006. My Incident Management project is now closed :-). After our successfull roll out and a few months closely watching how well each group or analyst follows the process, we have gradually reached the service level we targeted! It wasn't straightforward, certainly challenging, but very rewarding. The hardest part will be keeping up the good work ;-). I hope you will have success with your initiatives too :D. Wednesday, November 29, 2006. Windows R...

INTERNAL PAGES

itil4real.blogspot.com

1

An ITIL project in the real world: January 2006

http://itil4real.blogspot.com/2006_01_01_archive.html

An ITIL project in the real world. Monday, January 30, 2006. How did I get into ITIL? Still 35hours to go until I get that 30 minutes meeting with the main sponsor! Until then, while we're waiting, I thought I could let you know a little bit about how I got into ITIL. Getting to process improvement. How can you set objectives if roles and responsibilities are not defined? How can you define roles and responsibilities if there is no process? How to name them? What to do when you have no process defined?

2

An ITIL project in the real world: May 2006

http://itil4real.blogspot.com/2006_05_01_archive.html

An ITIL project in the real world. Friday, May 26, 2006. We presented the changes that will be implemented to improve our Incident Management to the CIO. So we are now transforming all that was defined into something real. 1) Make a 4 slides summary. 2) Prepare the training. A) Get them through a 3 episodes story. Where they have to analyse what the different actors did right or wrong, how they could have done better. Of course, the first episode will at first sight looks like IT did a great work: In...

3

An ITIL project in the real world: July 2006

http://itil4real.blogspot.com/2006_07_01_archive.html

An ITIL project in the real world. Friday, July 14, 2006. How the Incident Mgt changes were received by the teams. Well, we had a mix of attitudes and reactions. For most of them, it sounded all logical - some even questioned why we were not already doing it before. Some were more reluctant, focusing more on the "why we need to do this" than on the "how can I make it happen". Posted by ITIL Project Manager at 1:50 PM. Thursday, July 13, 2006. With hands on exercises on the tool,. Shifting from 60% theory...

4

An ITIL project in the real world

http://itil4real.blogspot.com/2006/06/our-cio-presented-main-incident-mgt.html

An ITIL project in the real world. Wednesday, June 07, 2006. Our CIO presented the main Incident Mgt process changes to the IS organization! It was worth lobbying. Finally, he presented the four slides early this week, at the IS quarterly meeting. It was well received. Few comments and questions allowed to re-inforce that the management was fully supporting these changes :-). Posted by ITIL Project Manager at 11:12 PM. How it works in the real world? You've found the right blog! View my complete profile.

5

An ITIL project in the real world

http://itil4real.blogspot.com/2006/05/we-presented-changes-that-will-be.html

An ITIL project in the real world. Friday, May 26, 2006. We presented the changes that will be implemented to improve our Incident Management to the CIO. So we are now transforming all that was defined into something real. 1) Make a 4 slides summary. 2) Prepare the training. A) Get them through a 3 episodes story. Where they have to analyse what the different actors did right or wrong, how they could have done better. Of course, the first episode will at first sight looks like IT did a great work: In...

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itil4real.blogspot.com

An ITIL project in the real world

An ITIL project in the real world. Monday, December 25, 2006. My Incident Management project is now closed :-). After our successfull roll out and a few months closely watching how well each group or analyst follows the process, we have gradually reached the service level we targeted! It wasn't straightforward, certainly challenging, but very rewarding. The hardest part will be keeping up the good work ;-). I hope you will have success with your initiatives too :D. Wednesday, November 29, 2006. Windows R...

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