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In 1982 I acquired a 48K ZX Spectrum. That moment ignited a continuing passion for technology. I am still inspired today. Results orientated Prince2 and ITIL (Intermediate) incident, problem, change and release manager with demonstrable success delivering technical ITIL support services in both the Private and Public Sectors. I would be very interested to hear from hiring managers regarding suitable positions that are in line with my skills and abilities. Key areas that I can improve for you.

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In 1982 I acquired a 48K ZX Spectrum. That moment ignited a continuing passion for technology. I am still inspired today. Results orientated Prince2 and ITIL (Intermediate) incident, problem, change and release manager with demonstrable success delivering technical ITIL support services in both the Private and Public Sectors. I would be very interested to hear from hiring managers regarding suitable positions that are in line with my skills and abilities. Key areas that I can improve for you.
<META>
KEYWORDS
1 user engagement
2 call handling
3 priorities and slas
4 performance management
5 incident management
6 problem management
7 service operations
8 metrics and kpis
9 process evaluation
10 process improvement
CONTENT
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PAGE
user engagement,call handling,priorities and slas,performance management,incident management,problem management,service operations,metrics and kpis,process evaluation,process improvement,design and transition,functional documentation,need any help,career
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Home | itilmanager.net Reviews

https://itilmanager.net

In 1982 I acquired a 48K ZX Spectrum. That moment ignited a continuing passion for technology. I am still inspired today. Results orientated Prince2 and ITIL (Intermediate) incident, problem, change and release manager with demonstrable success delivering technical ITIL support services in both the Private and Public Sectors. I would be very interested to hear from hiring managers regarding suitable positions that are in line with my skills and abilities. Key areas that I can improve for you.

INTERNAL PAGES

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1

About Me

http://www.itilmanager.net/aboutme.html

I can increase your call resolution rates and productivity by implementing changes that will transform your service team. I can implement continual service improvement plans, measure KPIs and highlighting the areas that need addressing. I can create ITIL processes, SLAs, OLAs, SPOC, SIPs and SOPs, to meet your needs and requirements. I can build and restructure your incident and problem management services, end to end. Trained by Airwatch, I can configure and rollout your MDM and BYOD solution. Line, 2 nd.

2

Qualifications

http://www.itilmanager.net/qualifications.html

I can increase your call resolution rates and productivity by implementing changes that will transform your service team. I can implement continual service improvement plans, measure KPIs and highlighting the areas that need addressing. I can create ITIL processes, SLAs, OLAs, SPOC, SIPs and SOPs, to meet your needs and requirements. I can build and restructure your incident and problem management services, end to end. Trained by Airwatch, I can configure and rollout your MDM and BYOD solution.

3

Home

http://www.itilmanager.net/index.html

In 1982 I acquired a 48K ZX Spectrum. That moment ignited a continuing passion for technology. I am still inspired today. Results orientated Prince2 and ITIL (Intermediate) incident, problem, change , request and release manager with demonstrable success delivering technical ITIL support services to many sectors. I would be very interested to hear from hiring managers regarding suitable positions that are in line with my skills and abilities. Key areas that I can improve for you. Its What I Do.

4

It's What I Do

http://www.itilmanager.net/page11.html

I can increase your call resolution rates and productivity by implementing changes that will transform your service team. I can implement continual service improvement plans, measure KPIs and highlighting the areas that need addressing. I can create ITIL processes, SLAs, OLAs, SPOC, SIPs and SOPs, to meet your needs and requirements. I can build and restructure your incident and problem management services, end to end. Trained by Airwatch, I can configure and rollout your MDM and BYOD solution. A large s...

5

Career

http://www.itilmanager.net/career.html

In partnership with Guys and St Thomas NHS. ITIL Service Manager Service Design and Service Transition. ITIL Service Manager Service Operations and Service Transition. NORTH WEST LONDON CSU. ITIL Service Manager Service Operations and Service Improvement. EAST and NORTH HERTFORDSHIRE NHS. Prince2 Implementation Manager Mobile Device Management (MDM). MERCK SHARP and DOHME. ITIL Application Support Team Lead Service Operations. ITIL Incident Manager Service Operations, Service Design and Transition.

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In 1982 I acquired a 48K ZX Spectrum. That moment ignited a continuing passion for technology. I am still inspired today. Results orientated Prince2 and ITIL (Intermediate) incident, problem, change and release manager with demonstrable success delivering technical ITIL support services in both the Private and Public Sectors. I would be very interested to hear from hiring managers regarding suitable positions that are in line with my skills and abilities. Key areas that I can improve for you.

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