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IT Service Management | IT Service Management Software and Help Desk

IT Service Management Software and Help Desk. November 8, 2008. What is Help desk Software? Posted by tueril under Uncategorized. Generates a call ticket and automatically performs actions such as case routing and acknowledging user/technician notifications. It also generates an automated response for the client. The concerned technicians are informed when a case is routed to them. A knowledge base has many uses. It can be used by the helpdesk team in an effort to speed up resolution times (centraliz...

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ITIL Service Management

Basic IT Service Management knowledge points in ITIL and ISO/IEC20000. Request for Change (RFC) Template. Major Incident Report Template. ISO 20000/ITIL Timeline poster. Apr 6, 2017. ISO/IEC 20000 documentation eco-system. ISO/IEC 20000 documents and records. Documents belonging to process groups are described in previous posts:. Service management document system. Control process group documents. Resolution process group documents. Relationship process group documents. May 23, 2015. It is absolutely imp...