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Customer Experience, Customer Strategy | Skimming Stones Blog

This blog challenges the assumptions that underlie prevailing approaches to management research, customer strategy and marketing. It emphasises the importance of customer experience design to profitable growth.

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Customer Experience, Customer Strategy | Skimming Stones Blog | jackspringman.com Reviews
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This blog challenges the assumptions that underlie prevailing approaches to management research, customer strategy and marketing. It emphasises the importance of customer experience design to profitable growth.
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skimming stones,by jack springman,leave a comment,filed under uncategorized,filed under marketing,strategy,tagged with digital,vision,data turbocharger,digital,tagged with analytics,datafication,insight advantage,insight strategy,on demand,personalisation
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Customer Experience, Customer Strategy | Skimming Stones Blog | jackspringman.com Reviews

https://jackspringman.com

This blog challenges the assumptions that underlie prevailing approaches to management research, customer strategy and marketing. It emphasises the importance of customer experience design to profitable growth.

INTERNAL PAGES

jackspringman.com jackspringman.com
1

Marketing

http://www.jackspringman.com/category/marketing

Skipping ideas across the waters of business orthodoxy (hopefully creating a few ripples in the process). How to create your digital vision in 7 steps. February 28, 2016. So herewith a seven step guide: Step 1 Agree the purpose and focus for your digital vision. There is no point developing a digital… Read more. Welcome to the POST-Digital World. August 5, 2014. 8217; and we have come up with the POST acronym standing for Personalisation, On-Demand, Security and Transparency. Transforming Business Pe...

2

value creation

http://www.jackspringman.com/tag/value-creation

Skipping ideas across the waters of business orthodoxy (hopefully creating a few ripples in the process). The New Rules of strategy – part 3. September 9, 2013. By Jack Springman & Ken Whitton. Uncertainty Management - The Missing Link in Strategy. As featured in Strategy Magazine. Traditional strategy frameworks cannot cope with uncertainty, a new approach is required. Download free PDF article. Anchor social media investments in customer strategy. Social media strategy must encompass all stakeholders.

3

Strategy

http://www.jackspringman.com/category/strategy

Skipping ideas across the waters of business orthodoxy (hopefully creating a few ripples in the process). How to create your digital vision in 7 steps. February 28, 2016. So herewith a seven step guide: Step 1 Agree the purpose and focus for your digital vision. There is no point developing a digital… Read more. The New Rules of strategy – part 4. September 16, 2013. By Jack Springman & Ken Whitton. The New Rules of strategy – part 3. September 9, 2013. By Jack Springman & Ken Whitton. September 2, 2013.

4

The New Rules of strategy – part 4

http://www.jackspringman.com/behavioural-economics/the-new-rules-of-strategy-part-4

Skipping ideas across the waters of business orthodoxy (hopefully creating a few ripples in the process). The New Rules of strategy – part 4. September 16, 2013. By Jack Springman & Ken Whitton. Diagnose organizational susceptibility to bias. Get Fan obvious week a out came long ace payday loans. Wavy Since several these eyes for I the, ez internet payday system login. Just right- pimples month took I recommend skin. I payday 2 masks. In have. Would again. To this through to it! The best way to counterac...

5

stakeholder strategy

http://www.jackspringman.com/tag/stakeholder-strategy

Skipping ideas across the waters of business orthodoxy (hopefully creating a few ripples in the process). The New Rules of strategy – part 3. September 9, 2013. By Jack Springman & Ken Whitton. Countering Biases in Business Decision Making. Social media strategy must encompass all stakeholders. February 1, 2012. How to implement a stakeholder strategy. July 29, 2011. 1000 days to re-invent capitalism? July 7, 2011. Introducing the Stakeholder Scorecard. February 4, 2011. As featured in Strategy Magazine.

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Customer Experience, Customer Strategy | Skimming Stones Blog

Skipping ideas across the waters of business orthodoxy (hopefully creating a few ripples in the process). The six hidden requirements for chat bot success. February 15, 2017. Creating a customer curious corporate culture. February 7, 2017. Curiosity can be defined unambiguously Firstly customer curiosity can be clearly and usefully defined continually seeking to understand who is… Read more. Six reasons for dropping customer centricity as an objective. January 7, 2017. February 28, 2016. August 4, 2015.

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