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Jim's Notebook

A blog about customer experience and user experience, and other aspects of marketing and serving customers in digital channels

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Jim's Notebook | jimshamlin.blogspot.com Reviews

https://jimshamlin.blogspot.com

A blog about customer experience and user experience, and other aspects of marketing and serving customers in digital channels

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1

Jim's Notebook: August 2014

http://jimshamlin.blogspot.com/2014_08_01_archive.html

This is a collection of random notes and meditations on topics including user experience, customer service, marketing, strategy, economics, and whatever else is bouncing around in my scattered mind. Wednesday, August 27, 2014. Why Companies Fail to Innovate. Managers are Trained to Optimize. The practice of "scientific" management that is presently the dominant theory is entirely about optimization: Frederick Taylor watched as men shoveled coal, theorized what physical movements might be less tiring, exp...

2

Jim's Notebook: Charismatic Leadership: The Dark Side

http://jimshamlin.blogspot.com/2015/08/charismatic-leadership-dark-side.html

This is a collection of random notes and meditations on topics including user experience, customer service, marketing, strategy, economics, and whatever else is bouncing around in my scattered mind. Wednesday, August 5, 2015. Charismatic Leadership: The Dark Side. Note: The content here seems potentially harmful. It strikes me as a sort of Munchausen-by-proxy in which someone causes injury in order to generate the need to be a healer. It may or may not be obvious to the people involved that their current...

3

Jim's Notebook: March 2015

http://jimshamlin.blogspot.com/2015_03_01_archive.html

This is a collection of random notes and meditations on topics including user experience, customer service, marketing, strategy, economics, and whatever else is bouncing around in my scattered mind. Monday, March 30, 2015. The Value of Values. Companies that have built lasting reputations have done so on various foundations: they may have excellent products or services, iconic brands, unique experiences, or reputable management. The scandals mount, and people flee the firm: customers, investors, partners...

4

Jim's Notebook: October 2014

http://jimshamlin.blogspot.com/2014_10_01_archive.html

This is a collection of random notes and meditations on topics including user experience, customer service, marketing, strategy, economics, and whatever else is bouncing around in my scattered mind. Wednesday, October 29, 2014. The Design of Everyday Things. Don Norman's Design of Everyday Things. The book is very popular among designers, who seem to pay close attention to everything but the title: The Design of Everyday Things. Is about designing everyday. Norman does acknowledge this in his book, and e...

5

Jim's Notebook: April 2015

http://jimshamlin.blogspot.com/2015_04_01_archive.html

This is a collection of random notes and meditations on topics including user experience, customer service, marketing, strategy, economics, and whatever else is bouncing around in my scattered mind. Tuesday, April 28, 2015. WAIT: May I take your order? ME: I was hoping you could help me decide. What's good here? WAIT: Everything is good here. ME: I'm not hungry enough to eat everything. Can you recommend something? WAIT: Well, what kind of food do you like? WAIT: Then anything on our menu should be OK.

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