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PIPaL: JISC BCE at Loughborough

This is the site of PIPaL, a JISC funded project at Loughborough University looking into Customer and Partner Relationship Management. Click on the title page of our report to begin reading our case study. This work was part of a larger programme of Business and Community Engagement projects: http://jisc.cetis.ac.uk/domain/relationship-management The PIPaL project team consisted of…

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PIPaL: JISC BCE at Loughborough | jiscpipal.wordpress.com Reviews
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This is the site of PIPaL, a JISC funded project at Loughborough University looking into Customer and Partner Relationship Management. Click on the title page of our report to begin reading our case study. This work was part of a larger programme of Business and Community Engagement projects: http://jisc.cetis.ac.uk/domain/relationship-management The PIPaL project team consisted of…
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PIPaL: JISC BCE at Loughborough | jiscpipal.wordpress.com Reviews

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This is the site of PIPaL, a JISC funded project at Loughborough University looking into Customer and Partner Relationship Management. Click on the title page of our report to begin reading our case study. This work was part of a larger programme of Business and Community Engagement projects: http://jisc.cetis.ac.uk/domain/relationship-management The PIPaL project team consisted of…

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3.1 What is Relationship Management? | PIPaL: JISC BCE at Loughborough

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PIPaL: JISC BCE at Loughborough. 31 What is Relationship Management? Leave a comment ». The following diagrams from the JISC Self-Analysis Framework [1]. Illustrate two different approaches to Relationship Management. The first is a traditional organization with a split between front of house and back of house activities:. Traditional organization - per Rodgers and Howlett (2008). The second is a modern organization which puts the customer at the centre of its processes:. The chosen way forward, benefits...

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1. Background | PIPaL: JISC BCE at Loughborough

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PIPaL: JISC BCE at Loughborough. Leave a comment ». The PIPaL project at Loughborough was funded under the 2009 JISC call for Relationship Management proposals. It is one of 20 projects investigating various aspects of business and community engagement and the student lifecycle . An earlier phase of this programme had developed the JISC Self-Analysis Framework for Relationship Management [1]. Award for the fourth successive year,. Loughborough makes targeted use of Relationship Management technology at p...

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August | 2009 | PIPaL: JISC BCE at Loughborough

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PIPaL: JISC BCE at Loughborough. Archive for August 2009. Leave a comment ». In keeping with the JISC ethos of innovation, we have set up a Google Groups area for the project, and are using Google Docs to develop the full project plan. We could simply have used our institutional Intranet, but chose not to for PIPaL. Let’s spend a few moments examining why…. Written by Martin Hamilton. August 8, 2009 at 10:29 pm. 1 minute intro to PIPaL. Leave a comment ». Written by Martin Hamilton. JISC PIPaL Case Study.

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3.6 Process Mapping Exercise | PIPaL: JISC BCE at Loughborough

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PIPaL: JISC BCE at Loughborough. 36 Process Mapping Exercise. Leave a comment ». In reality the process is far more complicated, and student recruitment more generally takes in the likes of student ambassadors visiting schools and prospective student visits to the University. In our primary context of Business and Community Engagement there are direct parallels with the benefits that accrue from networking events and groups such as the Innovation Networks [1]. This seems to be an almost trivial process, ...

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0. Executive Summary | PIPaL: JISC BCE at Loughborough

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PIPaL: JISC BCE at Loughborough. Leave a comment ». The PIPaL project piloted the JISC Self-Analysis Framework for Relationship Management with a group of external facing units at Loughborough University. It assessed institutional maturity and possible next steps towards an institutional Relationship Management system. The project concluded that the institution as a whole had an Operational maturity, moving to Tactical in certain key areas such as Development and Alumni Relations. Enter your comment here.

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PIPaL: JISC BCE at Loughborough

PIPaL: JISC BCE at Loughborough. JISC PIPaL Case Study. This is the site of PIPaL, a JISC. Funded project at Loughborough University. Looking into Customer and Partner Relationship Management. Click on the title page of our report to begin reading our case study. This work was part of a larger programme of Business and Community Engagement projects: http:/ jisc.cetis.ac.uk/domain/relationship-management. All original material is presented under a Creative Commons. Written by Martin Hamilton.

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