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What are the principles behind our company? Honesty, integrity, and energy are our driving principals! JLM Consultants’ goal is to drive change that results in a positive ROI for your company and. 8211; most importantly – lasts. If we can do the project we will tell you. If the project is outside our experience, we will. Be honest and tell you. We will work with you to find the right consultant and/or company. That can meet your needs. We are more interested in a lasting relationship with your. Please vi...

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CONTACTS AT JLMCONSULTANTS.COM

JLMConsultants

Jeff Maszal

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Sun●●●ale , CA, 94088

UNITED STATES

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What are the principles behind our company? Honesty, integrity, and energy are our driving principals! JLM Consultants’ goal is to drive change that results in a positive ROI for your company and. 8211; most importantly – lasts. If we can do the project we will tell you. If the project is outside our experience, we will. Be honest and tell you. We will work with you to find the right consultant and/or company. That can meet your needs. We are more interested in a lasting relationship with your. Please vi...

<META> KEYWORDS

1 Jeff Maszal

2 Jeffrey L. Maszal

3 customer service

4 customer experience

5 consumer affairs

6 call center

7 contact center

8 multi-channel

9 customer satisfaction & loyalt

10 customer care

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who are we,retention,consulting,voc measurement programs,workshops and seminars,vendor and outsourc,vendor,selection assistance,contact jlm consultants,jeff@jlmconsultants com,alexandria va,top tips,and facts,page,the biograph,company's

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What are the principles behind our company? Honesty, integrity, and energy are our driving principals! JLM Consultants’ goal is to drive change that results in a positive ROI for your company and. 8211; most importantly – lasts. If we can do the project we will tell you. If the project is outside our experience, we will. Be honest and tell you. We will work with you to find the right consultant and/or company. That can meet your needs. We are more interested in a lasting relationship with your. Please vi...

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jlmconsultants.com

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Page Title

http://www.jlmconsultants.com/TopTipsFacts.html

Tips and Interesting Customer Loyalty Facts. Top Five Mistakes Measuring the Customer Experience:. Measure too many things. Measure the wrong things. Failure to survey a representative sample of the customer base. Failure to quantify the results (tie them to the company bottom line). Failure to act on the results. Six Keys to Delivering a Great Customer Experience:. Do the Job Right the First Time (JRFT). Provide customer’s easy access to you if they have a question, complaint, or. Can); and assure.

2

Page Title

http://www.jlmconsultants.com/Casestudies.html

JLM Consultants, LLC. Create an effective enterprise-wide baseline and ongoing customer satisfaction. And loyalty tracking program. Obtain buy-in from key stakeholders across multiple divisions. Conducted a 360° review of the sales and service operations; obtained buy-in from. Designed and fielded a two-phase enterprise-wide measurement program:. Fielded a series of comprehensive baseline satisfaction and loyalty surveys to. Individual and commercial customers. A Major Health Advocacy Association. Data c...

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What are the principles behind our company? Honesty, integrity, and energy are our driving principals! JLM Consultants’ goal is to drive change that results in a positive ROI for your company and. 8211; most importantly – lasts. If we can do the project we will tell you. If the project is outside our experience, we will. Be honest and tell you. We will work with you to find the right consultant and/or company. That can meet your needs. We are more interested in a lasting relationship with your. Please vi...

4

About Us

http://www.jlmconsultants.com/aboutus.html

Jeffrey L. Maszal (Jeff) has 20 years of highly successful contact center management,. Contact center and customer experience consulting, project management, and customer. Satisfaction and brand loyalty/retention research experience. Prior to launching JLM Consultants, Jeff was a Vice President with Customer Care. Measurement and Consulting (CCMC) in Alexandria, VA where he led CCMC’s consulting services. And sales and marketing initiatives. The Pacific Rim, and Australia. The Wall Street Journal. Jeff i...

5

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http://www.jlmconsultants.com/clientlist.html

JLM Consultants, LLC. Here are some of the companies our Principal has worked with over the years! American Institute of Certified. American Diabetes Association (ADA). American Society for Training and. Case New Holland Tractor (Global). RAC (Royal Automotive Club) (UK). Driving change that creates a positive ROI for your company and lasts! We are specialist in contact center management; contact center and customer experience. Consulting; project management; and VOC consulting and measurement programs.

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What are the principles behind our company? Honesty, integrity, and energy are our driving principals! JLM Consultants’ goal is to drive change that results in a positive ROI for your company and. 8211; most importantly – lasts. If we can do the project we will tell you. If the project is outside our experience, we will. Be honest and tell you. We will work with you to find the right consultant and/or company. That can meet your needs. We are more interested in a lasting relationship with your. Please vi...

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