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Insights and more...

Integrated Insight, Inc. Saturday, August 30, 2014. United Healthcare and OptumRx. How “Aggressive Marketing” Can Kill Great Customer. By Joni Newkirk - CEO, Integrated Insight. I loved UnitedHealthcare. They’ve been my insurer for over four years and I’ve recommended them to friends and family as I found their coverage and service to be better than expected - until today. Today, we received a letter saying we would have to start paying 100% of our medication. The year before – is beyond poor custo...

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Insights and more... | jnewkirkblog.blogspot.com Reviews

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Integrated Insight, Inc. Saturday, August 30, 2014. United Healthcare and OptumRx. How “Aggressive Marketing” Can Kill Great Customer. By Joni Newkirk - CEO, Integrated Insight. I loved UnitedHealthcare. They’ve been my insurer for over four years and I’ve recommended them to friends and family as I found their coverage and service to be better than expected - until today. Today, we received a letter saying we would have to start paying 100% of our medication. The year before – is beyond poor custo...

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Insights and more... | jnewkirkblog.blogspot.com Reviews

https://jnewkirkblog.blogspot.com

Integrated Insight, Inc. Saturday, August 30, 2014. United Healthcare and OptumRx. How “Aggressive Marketing” Can Kill Great Customer. By Joni Newkirk - CEO, Integrated Insight. I loved UnitedHealthcare. They’ve been my insurer for over four years and I’ve recommended them to friends and family as I found their coverage and service to be better than expected - until today. Today, we received a letter saying we would have to start paying 100% of our medication. The year before – is beyond poor custo...

INTERNAL PAGES

jnewkirkblog.blogspot.com

1

Insights and more...: September 2013

http://jnewkirkblog.blogspot.com/2013_09_01_archive.html

Integrated Insight, Inc. Monday, September 30, 2013. You Had Me at Hello. The Power of Live Chat. By Candy Parks - Director, Integrated Insight. I’m just a Mom. And this summer, I was a Mom getting ready to send her baby off to live and go to school in New York City. When you are a Florida girl born and bred, and have lived your entire life in Florida, there is nothing quite as overwhelming as New York real estate. Not much intimidates me, but the challenge of finding an apartment in Manhattan did. He sa...

2

Insights and more...: Too Much of a Good Thing is Bad

http://jnewkirkblog.blogspot.com/2014/06/too-much-of-good-thing-is-bad.html

Integrated Insight, Inc. Monday, June 2, 2014. Too Much of a Good Thing is Bad. By Candy Parks - Vice President, Integrated Insight. Integrated Insight, Inc. Subscribe to: Post Comments ( Atom ). Too Much of a Good Thing is Bad. Integrated Insight, Inc. View my complete profile.

3

Insights and more...: Survey Writing

http://jnewkirkblog.blogspot.com/2014/06/survey-writing.html

Integrated Insight, Inc. Thursday, June 12, 2014. When you emphasize everything, you emphasize nothing. By Laura Iles - Senior Consultant, Integrated Insight. This week, I took a survey to evaluate an online purchase I made with a major company. What I found was an interesting, though ultimately failed, attempt to direct attention through an excessive use of CAPITALIZATION, underlining. Even skimming, I know immediately what the survey is asking, and what my answer will be. I had to read the question mul...

4

Insights and more...: October 2013

http://jnewkirkblog.blogspot.com/2013_10_01_archive.html

Integrated Insight, Inc. Monday, October 28, 2013. Three Steps to Avoid a Tricky Tweet. Lessons learned from poor customer service. By Kirsten Snyder - Director, Integrated Insight. Treat me like a valued customer. Proactively communicate with me. Give employees the tools to solve problems and encourage them to do so. Communicating can go a long way in making customers feel valued in addition to turning a bad situation into a positive experience. Integrated Insight, Inc. Links to this post. 8220;Slow Dow...

5

Insights and more...: My PSA for the TSA

http://jnewkirkblog.blogspot.com/2014/07/my-psa-for-tsa.html

Integrated Insight, Inc. Friday, July 25, 2014. My PSA for the TSA. By Kirsten Snyder - Director, Integrated Insight. After much prodding (and harassment) from my husband, I finally decided to apply for TSA Precheck. Because I don’t frequently travel internationally, I didn’t think Global Entry was necessary. However, after reviewing the application process and prices for both Global Entry and TSA Pre-check, the government got me to buy up. Integrated Insight, Inc. Subscribe to: Post Comments ( Atom ).

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Insights and more...

Integrated Insight, Inc. Saturday, August 30, 2014. United Healthcare and OptumRx. How “Aggressive Marketing” Can Kill Great Customer. By Joni Newkirk - CEO, Integrated Insight. I loved UnitedHealthcare. They’ve been my insurer for over four years and I’ve recommended them to friends and family as I found their coverage and service to be better than expected - until today. Today, we received a letter saying we would have to start paying 100% of our medication. The year before – is beyond poor custo...

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